Update: Verizon Sucks! Big Time
Right before Thanksgiving I had this ordeal getting FiOS from Verizon(Verizon Sucks! Big Time post.) The post ended with the music playing from Verizon. Here is the update.
More than a hour later, someone from Technical Support picked it up. He forwarded me to another lady representative who was very helpful. My order disappeared from their system somehow. She helped put in another order, by spending another hour. During the new order creation, I found there are more problems with the previous order. In the mean while, I asked to speak to the supervisor for complaining. They kept my cell phone number and said it’s required that the supervisor would call me back within a hour.
Hare are the summary of Verizon’s problems:
- Promoting news letter specified a special URL to go online to order it. But once went online with this URL, there was no such deal.
- Called one representative and she tried very hard to tell me that I can’t have the deal.
- Called another representative and he put the order in.
- Computer generated the confirmation email. But the there are significant differences between the email and what I ordered, Even though the order was validated by a third party person live. There must be a loophole.
- My order disappeared from their system, even though it’s obvious their computer generated the confirmation email.
- The representative was rude when I tried to fix the order.
- Have to put in another order, after been put on music for a hour.
- Based on the confirmation message from the 2nd order, it’s from different computer system, comparing to the first lost order.
- What a mess!
Anyway, the supervisor did called back within a hour. But he was not the rude representative’s supervisor so that have to make another transfer. Eventually got to the right supervisor. Complained and she said would get to the bottom of it, but tried to down-playing it couple time implied that the bad rep was just put me on hold to transfer me somewhere else, which was totally not true.
Sorry bothering you with the mishap. I start seeing the entertainment value here, thus share with you.
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I only have phone service from VERIZON right now but The sad thing is in my case is that I was told by a Manager in the College Station, TX Verizon Store that He was NOT in Customer Service and that he gets off work at 6pm, (it was 5:55 pm) and he was not going to “deal” with any other customers today, that I would have to take some time off from work so I could get some assistance with my problem because Verizon Closes at 6pm. . I work 45 min from home M-F 9 to 530 and have a 30 min lunch break. The reason he told me I would take have to take off work was because I told him this and that it ALWAYS takes at least 30 min to speak to someone on the phone. Well I took some time off the next morning to handle the issue, (He could have told me that they were open on Saturday, but I guess that would make him in Customer Service.) I was on hold from 8:03 am till 9:00 am and got disconnected, i then called back at 9:01 and finally got to speak to a live person who told me the reason I hadnt been receiving my bills was because I had signed up for Paperless billing and would need to log into my account to turn it off, hummm let see I had called 5 times in the past to ask for my bill to be sent to me and every time the rep told me I should start receiving them. but no one ever told me about needing to go online, which I could have done in the past but at the time I called my computer was not working. when I told them this they said well I can get you over to the department who can assist you with that if I didnt mind holding, I said I would as long as I wasnt on hold for long because I had to get to work. I was assured it would only be a min or two since that department didnt get as many calls as theirs. I hung up after being on hold for 20 min and still have to call again to get it corrected because now I am locked out of my account online. If there was another phone company where I live I would drop them. because they SSUUCCKK bigtime.
Remember, Verizon will never save you more than anyone else. Reemember when they were known as New York Telephone and the horrible service you received. Well, Ivan Seidenberg has head up that company when it was known as NYT and still does so to this day. Don’t be fooled. They may have improved on their service since the PSC lit fire under the asses but its still the same group of idiots still running that company, which is why I WILL never switch to Verizon again!!! They are expensive, when it comes to wireless, you cant take your cell phone all over the world like TMO and ATT and they call themselves the best. They are the best when it comes to charging you more money for a less superior service. Its a shame that there r so many fools in this wolrd that actually connect with them or would consider their services. They really are horrendous and if you have their service and dont realize it, you really are a fool …hands down!!! WE HAVE 30 PLUS MILLION FOOLS ON THIS PLANET AND THEY ARE ALL CONNECTED WITH VERIZON…SHAME ON YOU FOOLS!! look at the big picture to see what im talking about