I have to vent this out. I can’t believe an established company could be messy like this!
Verizon installed FiOS in my neighborhood. They have been sending letters to promote the services. One is the bundle of FiOS and VoIP phone with good price. So, eventually I decided to give it try. And the troubles started.
Day One: Failed DIY
Went online on Verizon’s site trying to go the DIY way.But the site came back tell me I can’t get bundle and prices are different. Gave up.
Day Two: The Big NO
I called Verizon using the number on its letter. Got a lady representative and start talking. After reading all the benefit of FiOS (while I was patiently waiting till its end), she started looking up information. Then told me I can’t get the bundle. She start reading all the stuffs on her screen, I guess, trying to convince me that I can’t. I know I can because my neighbors have it. Then she started making up things up like one house can have it but the house next might not have, etc. After 40 minutes I gave up.
Day Three: The Long Yes
I called the same number. Got a guy representative. Without hesitation, he said I certainly can have the exact deal from the letter. Of cause there were readings of the good things about FiOS blablabla. After almost a hour and couple of mistakes I finally got it ordered. I ordered higher speed with higher price. It made me wondering how a company service persons told a customer totally different things on the same offer!
Day Four: The Music Chair
Received a confirmation email. The price shown in the email is the right one (higher one) but the speed is the basic (not the one I ordered). So, I called the number the Day Three guy gave me and tried to use the confirmation number to fix it. Got a lady representative called Diane. Then, She can’t find any order associates with my phone number. I explained that I did put a order and had confirmation number at hand. After couple of back and forth she got upset and started getting rude, asked me if we want to do this for a whole day (What the #@$%@!). Then, she left while I was talking, leaving the phone on music, till now, a hour later, the phone is still on music. I guess she black-marked the call and no one will pick it up.
I’ll see how long they will let the call hanging there! I’ll let you know.
Telecom needs change! I can’t wait company like Google gets into the industry and rock the house. The problem is that there is not other choice. I can’t just switch to others because there is no others to provide local phone for me. Monopolies raised sucker company like Verizon with such bad and messy customer services. The thing is, I can’t do anything about it, except venting out here.
The music is still on …