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Verizon Sucks! Big Time

Posted by Charles | November 21, 2007 .

I have to vent this out. I can’t believe an established company could be messy like this!

Verizon installed FiOS in my neighborhood. They have been sending letters to promote the services. One is the bundle of FiOS and VoIP phone with good price. So, eventually I decided to give it try. And the troubles started.

Day One: Failed DIY
Went online on Verizon’s site trying to go the DIY way.But the site came back tell me I can’t get bundle and prices are different. Gave up.

Day Two: The Big NO
I called Verizon using the number on its letter. Got a lady representative and start talking. After reading all the benefit of FiOS (while I was patiently waiting till its end), she started looking up information. Then told me I can’t get the bundle. She start reading all the stuffs on her screen, I guess, trying to convince me that I can’t. I know I can because my neighbors have it. Then she started making up things up like one house can have it but the house next might not have, etc. After 40 minutes I gave up.

Day Three:  The Long Yes
I called the same number. Got a guy representative. Without hesitation, he said I certainly can have the exact deal from the letter. Of cause there were readings of the good things about FiOS blablabla. After almost a hour and couple of mistakes I finally got it ordered. I ordered higher speed with higher price. It made me wondering how a company service persons told a customer totally different things on the same offer!

Day Four: The Music Chair
Received a confirmation email. The price shown in the email is the right one (higher one) but the speed is the basic (not the one I ordered). So, I called the number the Day Three  guy gave me and tried to use the confirmation number to fix it. Got a lady representative called Diane. Then, She can’t find any order associates with my phone number. I explained that I did put a order and had confirmation number at hand. After couple of back and forth she got upset and started getting rude, asked me if we want to do this for a whole day (What the #@$%@!). Then, she left while I was talking, leaving the phone on music, till now, a hour later, the phone is still on music. I guess she black-marked the call and no one will pick it up.

I’ll see how long they will let the call hanging there! I’ll let you know.

Telecom needs change! I can’t wait company like Google gets into the industry and rock the house. The problem is that there is not other choice. I can’t just switch to others because there is no others to provide local phone for me. Monopolies raised sucker company like Verizon with such bad and messy customer services. The thing is, I can’t do anything about it, except venting out here.

The music is still on …

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163 Comments so far
  1. ChrisTHIS  December 12, 2007 6:49 pm

    Thanks for the advice, but after having them screw me over by extending two of my phone contracts by a year, I’ll never give them my business again.

    Here’s my sad story:
    http://christhis.com/archives/293/verizon-reps-are-liars

  2. grant napier  March 17, 2008 4:00 am

    Recently signed up for Verizon DSL. Went to an official Verizon store to sign up. Was told I’d get e-mail confirming my order. When I got the e-mail the rate was different from what the young lady at store had told me. I called the 888 number which sent me somewhere on other side of planet in South Asia.
    Person answering phone said they were doing security scan on their system and would call me back. Did not call back. Waited couple days and called the 888 number again and was back in South Asia. This time some one could talk too me. Unfortunately, after telling lady that the rate was different from what I was told at store she said there was nothing she could do about it. She did ask me if there was anything else she could do for me today. I then went back to store I’d ordered the DSL service from and was told they don’t have the records at the store for orders and made a big deal about sending my problem to an “Evaluation Team” that was some kind of strike force that deals with customer problems. The young man at store told me the “Evaluation Team” would contact me by e-mail within a matter of hours to resolve my problem. Yeah you guessed it, never was contacted by “Evaluation Team”. But wait had been given a local number at the store I had placed the order at because I figured there has to be an area office somewhere. I mean I even saw the name of a District Supervisor up on the wall. He must have an office where he goes an laughs and laughs all day over the maze he has constructed called customer service . Although no one in the store could tell me where that would be. Yeah right! So I called that local number and after going through the 4 minute phone tree, which I forgot to mention about my previous calls that had sent me to South Asia, I found the local number sent me to South Asia again and someone who could not help me. I then called the store again and asked for manager and told him of my problem. He said this was his first day as manager at that store but he’d get right on my problem, pull a few strings, and get back too me in about 2 hours. Still waiting a week later for his phone call. I also asked for the phone number of the District Supervisor and yes it was a real number with answering machine. I left message but once again never heard form the district supervisor. Meanwhile, I had recieved my modem to hook up the DSL service and found it did not work in my building even though they had said so at store. Well I guess i could keep partaking in these reindeer games set up by Verizon or take it to local consumer affairs office but I cry uncle. I wish Uncle Sam really gave a hoot about us poor schmucks left to deal with these horses behinds who run retail these days! I plan on cancelling the contract and swallowing the termination fee and hope they don’t keep charging me anyways. Lesson learned never deal with Verizon again , as if they gave a hoot. I bow my bloodied forehead to the corporate behemoth. Merry christmas Verizon, only not in those words.

  3. Jeff  March 18, 2008 2:45 pm

    Verizon is evil. I ordered the FIOS triple play in Dec. For the first two weeks nothing worked - no phone, no TV, no internet. Even after the problems were “fixed”, our internet service is slower and goes down frequently. Then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. Clearly “triple play” means that Verizon screws you in three ways: 1) the quality of services gets worse with FIOS, 2) they overcharge you, and 3) they renege on their promotion promise.

  4. Keith  March 27, 2008 8:27 am

    Verizon is THE WORST. I am in disbelief. We just switched to Fios 3 weeks ago and today we switched back to Cablevision and not a minute too soon. Every one of the dozens of promises they made us turned out to be a lie and I spent 3 days on hold trying to speak to a customer service rep TO NO AVAIL. Literally holding for hours and calling back over and over. Then go online and after half an hour find a live chat, all they say is “you have to call the number”. Then go to email, you get a computerized response. I couldn’t get ANY customer service whatsoever. Here are some of the discoveries we made as soon as we agreed to sign up:

    1- No HDTV boxes available for unknown amount of time, at least 2 months
    2- No MSNBC.
    3- The $99 a month bundle (which is was a big selling point b/c our cable bundle was $125) doesn’t include taxes and fees like cable’s price does so it’s actually $120, basically the same as what we had.
    4- They said we would get a free HBO package for a year. Lie, didn’t get it.
    5- They said we would get a $200 AmEx card and a $50 Target card. All we got was an offer for a $100 Circuit City gift card!
    6- The Fios cable box makes a loud whirring sound all the time whether it’s on or not!! So there is a loud whirring sound in your living room 24/7!
    7- The guide interface on the tv SUCKS. It takes up almost the whole screen so you can’t scroll through the guide while watching a program like you can on cable.
    8- The DVR routinely cuts off the last minute of any show you tape. That’s always a nice touch!
    9- And of course the capper is that when you try to call, email or go on a live chat to address any of these issues, YOU CAN’T GET ANY SERVICE!!

    Switching to Fios/Verizon was an absolute disaster. I have never ever ever experienced anything like this from such major company.

  5. Sara  April 3, 2008 9:44 pm

    Yes Verizon sucks. Hate it, hate it, hate it! I experienced all the issues Keith talked about. With the exception that we didn’t get any gift cards. We have only gotten the shaft from this joke of a company. It took them THREE weeks to install it. No Phone, internet, or cable for THREE weeks in our new home. They Tore up my yard laying the lines, and killed my grass, and while they were at it they pulled several of the previous Comcast cable lines. None of my other cable outlets (that were previously installed) that do still have lines, will WORK now when I take the Verison FIOS cable box to another room. Just did this to paint our bedroom and GREAT NO TV in the guest room because it only works in the bedroom. It’s like paying one phone company to install all the lines, then switching to another company, and only a FEW jacks work. If I hadn’t of stopped them they would have run a wire all the way around my all brick home INSTEAD of wiring it properly and wanted to make holes for bugs and termites to get in all over the brick. Good grief. Where do they find these loser installers? When I refused to let them butcher my brick they said they couldn’t do it??? Never had that problem with wiring before with ANY other company. They must be told in loser cable camp training to get in, get out, no extensive work, take the quickest route regardless of structural damages.

    The new menu SUCKS worse then the last one. There is a Huge box right in the middle of the menu that forces you to see what is in the middle of the page. It also Cuts off the last selection on EVERY page so you have this scrolling issue to see what you “may” be missing which boils down to going through most pages ONE channel at a freaking time.

    Forget trying to search for anything on this crappy new menu. It adds layer, after layer, after layer..NO kidding. Each catagory is like going back to the stone ages in computers where they lay each page out next to the first one, taking up more space. We have a large TV and I still have a hard time reading it because the layout is so horrible. Can’t imagine trying to read a thing on it with a small TV.

    We did the works with this God awful company. Phone, Internet, and FIOS. All awful. My computer is slower NOW then before. It cuts off all the time. They refuse to make my home number PRIVATE but have been charging me additional for having a private number. I hget that run around too. Never ever talk to the same person and they lie and say they ahve No note that I ever called. I want my money back. They gave us some crazy woman’s former number who has bill collectors after her and these people are relentless! They act like they think I am lying when I say I am NOT her. Forget call screening. Maybe it will work when it feels like it, maybe it won’t. The phone, internet, and cable have cut off all the time with NO inclimate weather. Have no idea why. Internet has just shut off so many times for NO reason that I am at the point where I am paranoid in saving every few paragraphs because I have LOST so much work. I am done with this nut case company. Customer service is nON-existent. But that is no different with any other cable or phone company. Yes the DVR dose cut off the last few minutes and forget trying to start to tape if the movie or show has already started because it will not let you. Time to use the VCR again and forget all this DVR nonsense.

    We need AMERICAN companies to be right here in the USA. Forget this over seas garbage. We need mom and Pop shops down the street again because I assure you they would not be lying through their teeth telling customers whatever they felt like just to get off the phone with them if they knew that customer would be knocking on their door face to face demanding some answers.

    I am not just done with them -I want action! I am going through my Community collecting complaints right now. They need a lawsuit. Their bundle plan is a fraud. Bait and switch clear as day. Kieth is right…NO cheaper and definitely not $99.00 when they are through with all the ADD ons. No more hidden fees! We pay Over $200.00 a month and that is with only one premium movie channel. That is another thing that gets my goat. Encore and a few other movie channels used to be no extra cost. The only time any of the movie channels have any newer movies is during FREE week for more suckers to get reeled in. we are back to renting and need to toss the whole thing. Could buy a pot load of movies each month for what we are paying for with this company and that is just what we are going to do. I am fed up with all the deception and lies from these cable companies. This one in articular really takes the cake.

    Do NOT go with this company unless you just love having misery in your life because that is all it has brought us and I have yet to talk to anyone who hasn’t had the same complaints or worse.

  6. jessica  April 14, 2008 8:24 am

    I hate Verizon, I am constantly in phone trees, they just transfer you from person to person, and to do the littlest thing you have to be on the phone for hours… no joke. They are the worst company I have ever dealt with. I have probably been on the phone with them a total of 10 hours over transferring DSL service. AHAHAHAHA!!!

  7. steve  April 19, 2008 7:08 am

    verizon sucks, i opted for the bundle, they send 2 bills, i am paying twice for the same service, when one bill is not paid, they suspend my service, then support gets invovled, they tell me to pay my bill on the first account, now my service is suspended again, now i have paid double bills with no service, and the suppot is useless

  8. Aric Koerte  April 21, 2008 3:51 pm

    Verizon Sucks!!!!!!

    I have been charged an additional $1.00 for insurance (2 year manufacture extended warranty)
    for the past 7 years by Verizon. The manufactuers (Samsung) warranty had expired but Verizon kept charging me $5.99 instead of the Asurion insurance of $4.99. 5 years times 12 months =
    $60.00 of charges I have paid for a service that was expired!!!

    It took 1 hour with a Verizon rep to have the monthly insurance charge adjusted to reflect
    the correct amount. No reimbursement was offered or given.
    I was told by the Verizon rep that it is the consumers responsibility to insure the billing
    statement is correct (what a joke). I hope everyone who reads this checks there billing statement
    for overcharges.
    Note: Ask questions about your charges, if the Verizon rep is not helping you
    in a satisfactory manor ask to speak to a manager, get his or her name, ext. number, and call
    center. I record the phone conversation as a backup for information that was given to me by
    that phone rep. I have been hung up on several times when I tell the rep that I am recording
    the conversation, seems like the Verizon reps are afraid of being held accountable for the
    information the pass down to the consumer. Hey Verizon!!! Your sevice sucks!!….. CAN YOU HERE
    ME NOW!!!!!!!!!!!!!!!!!!!!!!

  9. J  April 23, 2008 7:06 am

    YOU’RE RIGHT!! VERIZON DOES SUCK!!!! THEIR CUSTOMER SERVICE REPS ARE COMPLETELY RUDE, AND SOME OF THEM ARE DOWNRIGHT STUPID. THEY WON’T EVEN GIVE YOU A DISTRICT MANAGER’S NUMBER, BUT YET AT THE SAME TIME, THEY WON’T HELP YOU. THEY’LL OVERCHARGE YOUR CREDIT CARD FOR MORE THAN YOU AGREED UPON AND THEN THEY WON’T FIX IT. THEY SAY IT’S NOT THEIR PROBLEM. WE ALL NEED TO DO SOMETHING ABOUT THIS SO THAT THEY CLEAN UP THEIR COMPANY!!

  10. James  April 28, 2008 12:17 pm

    I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

    On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

    Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

    The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

    Herndon, VA

  11. G. Thomas  April 28, 2008 3:50 pm

    Verizon is such a big RIPOFF…..

    These damn A-holes made a mistake when we discontinued our Verizon telephone sevice over two years ago (switching over to Time Warner Digital Phone) and they continued to charge us for service, for a short time.

    As a result, a charge of $ 57.00 was sent to a collection agency, and now it is showing up on my credit report. Even though Verizon knew full-well that we had requested that our service be discountinued…. those f*ckers continued to charge us, and never notified me that the account was past due. I spent hours on the phone trying to get things corrected, and never made any headway.

    All I can say is “F*ck you, Verizon.”

    I hope that your stocks plumit to the ground, and your company goes belly-up… you greedy Bastards!”

  12. ARIC KOERTE  May 22, 2008 7:24 pm

    VERIZON CALL CENTER REPS SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    (IF YOU LIVE IN HAWAII YOU NEED TO READ THIS)

    Back again with another incident with Verizon call center in Bellevue Wash.
    I always check my minutes used 8 days before the end of my billing cycle.
    Set the alarm on your phone to remind you, it will save you from going over on
    your minutes, .45 a minute for overage usage will add up quickly.
    If you think you may go over, pay the $20.00 for the minute upgrade package.
    That equals out to be about 44 minutes @.45 a minute versus 450 minutes
    @ .04 cents a minute. Verizon phone reps wont tell you this because they want to
    pay the .45 overage fee.
    I called Verizon yesterday to find out why my phone usage seemed so high.
    I have a 450 minute calling plan for 39.99 a month.
    The phone rep (Victoria EXT#3752) told me that there was a problem with their
    computer system calculating the minute usage for Hawaii customers. (That seemed a
    little strange to me why only people in Hawaii were affected by the “glitch”)
    She stated that I shouldn’t worry about the 8 minutes that I was presently over and
    that all the customers she had helped in Hawaii were experiencing the same problem.
    I then asked her if she could guarantee me that I was not over my allotted minutes.
    She said no, I then asked her if she told everyone she talked to in Hawaii about not
    “worrying” about the computer generated call usage, she replied yes.
    I asked her “what if the usage was correct as far as being over their allotted minutes?
    would they be charged the .45 a minute fee. She said yes, they would be charged
    the .45 a minute rate. I gave her the cost comparison with paying the $20.00 for the
    44 minutes as opposed to the 450 minutes. She seemed dumbfounded when I explained the cost break down per minute. I immediately asked her to change my plan to the 900 minute plan for the additional $20.00 and to speak to her supervisor. She told me that I made her feel like she was not doing her job correctly. I told her if she received erroneous information from a call center rep that cost her money wouldn’t she feel the same way? I explained to her that she should have offered
    her customers the option of purchasing the minute upgrade just in case, and if the don’t go over,
    the money would be refunded, “no harm no foul” but at least they would be protected against
    the REDICULOUS .45 CENTS A MINUTE RATE!!!!
    I am sure this will cost a lot of people in Hawaii a lot of money.
    Her manager (Laurie EXT 3080) apologized for the misinformation, what a joke, this supervisor
    told be two weeks ago that I would have to pay for a software upgrade (WM5) for a replacement
    phone I had received from Asurion. I asked to speak to level 2 tech support who gave me the download website for free.
    It seems that the phone reps at Verizon are full of misinformation (S***T).
    Every time I ask to speak to upper management I am told that they will not accept calls from
    customers. WHY????????, because non of the call center supervisors want to be held accountable
    for their or their subordinates actions. No contact with upper management means that they can continue to provide the same crappy service without being held accountable.
    Hey!!!!!!!! Doug Benson and Rick Dasch, upper management for the Bellevue call center according
    to Laurie @ EXT 3080, GET OFF YOUR A***S and train your employees properly!!!!!!!
    It seems like your call center is full of McDonalds rejects!!!!!! The only reason I stay with Verizon
    is because I spent $780.00 on a PDA phone that is only supported by Verizon (at the moment). With WIFI cell phones and VOIP your days are numbered.
    I let my contract lapse and it would be a cold day in hell before I sign another contract with Verizon!!!!!!!! CAN YOU HEAR ME NOW????!!!!!!!!!

  13. Bubbalou  May 22, 2008 9:20 pm

    I’m currently battling verizon over billing issues. I was promised the bundle rate & they’ve been charging me a much higher rate than promised. I went to the BBB & FTC & waiting to see what happens next. Verizon insists that I never agreed to the bundle rate (phone, internet & TV) though I have a signed contract for it & agreed to it over the phone with their sales pimp. They’re greedy, dishonest rats. They cut off my phone today. I’ll probably lose my internet service & TV tomorrow. They think I owe them over $500 for last month. They’re not getting another penny out of me. The contract reads “$129.99/month” Also, they STILL have the wrong phone number on my account & keep emailing me to correct it, but their link to update it isn’t Vista compatible. What a cheesy outfit. They won’t be around long. They’re the “Yugo” of telecommunications.

  14. Alin  May 29, 2008 6:14 pm

    Verizon wireless is a scam, they have limited availability, and even though I have unlimited minutes, my phone bill has been unreal because even though they say I have unlimited minutes there wrong. I will deffenitly change providers as soon as possible. I will change my home/office phone to a VOIP connnection thru my T-1 and probably switch back to landline for regular home use. I am done with verizon.

  15. Gina  June 1, 2008 11:17 am

    I just Google Verizon sucks so that I could cast my vote. I didn’t really read the long vent of the original post, but no matter what the post said, it must be valid. There is no other company in the US that I can imagine that treats their customers so poorly, has such ill-trained staff or cheats as many people by flaking on their end of the bargain. The way commerce works is, you pay and the other end delivers. From my experience, and that of most people I’ve read, WE PAY and VERIZON WELCHES by not providing reasonable or reliable service.

    Verizon sucks. Clear and simple.

  16. betti  June 4, 2008 10:40 am

    I set up dsl with verizon and they cut my phone off for three days, the tech support has no clue how to help me out with trying to get online.  I had to call an outside source to help me get online.  Then verizon suspened my email account and I call them they ping pong me back and forth from tech support to billing department and no answers.  I should have kept cable it was $17 more per month but I had no hassles like I’m facing now. 

  17. Anonymous  July 11, 2008 8:01 pm

    I freaking hate Verizon it is by far the worse network in the entire world. The thing that makes me mad the most is the whole I phone thing when i hear that some kid from Jersey unlocked the i Phone i was ecstatic then i figured out some bull about a sim card which i have no idea wtf that is but over all it means that i cannot buy the I Phone that ive wanted to come out extremely bad FUCK VERIZON

  18. Manny Akim  July 27, 2008 7:56 pm

    Amen Brother! I had huge problems with VZ when I ordered FIOS. The sales person promised me my bill will be under $100 for two TV units, high speed and LAN phone line. When I got the bill, it was over $130. They said the first bill would be high, but after that it should be under $100. Second bill comes in, the thing is over $140. I call VZ customer service, man that lady was telling me all kind of things. She said I was getting billed partially for my high speed online. I’m like WHAT? Partially billed, why the f**k are you trying to fool me by billing me 75% of my service. Are you trying to attract customers this way?

    I got pissed and hung up the phone. I later called back the same number to cancel my FIOS. FYI, guys/gals FIOS is crap. The shows I watch still have interruption like sound cuts out and slight loss of video. Also, VZ sales don’t even know what their selling. I asked them a bunch of questions (Sprint Fiber Ops Tech), they couldn’t answer 95% of them. Their dumb just like they work.

    Venting some more, VZ telecom techs are the dumbiest SOB’s. Their the laziest techs I have ever met. Have you ever visited their CO offices? Man, the thing is loaded with handicap parking spaces. Show’s that most of them are not even fit to work (no offense to the regular handicaps).

  19. Amy M  August 1, 2008 7:40 pm

    Verizon is terrible. I have prepay with my verizon cellphone and I did the automated pay, I believe it was February or March. At the end of the call the automated prompt tells you to press 1 to leave your credit card on file or 2 to remove it but when I pressed 2 nothing happened. Figuring that I had moved out of good reception, I simply called customer service, of course waited forever, and then they removed the card. The next month it happened again and when it happened the following month I realized that it was their system not my reception. This has been going on for months and they refuse to fix the problem or give me any credit what-so-ever for every tme I need to call in. I even had one customer rep say that they have it programmed not to really remove the card for my convenience, so that it will remain on file for easier recharging. I told him its a hassle to call everytime and wait forever to have it removed. He also confessed that he had heard of this problem many times before. Which is unlike the last supervisor who said that she had never heard of this problem. (Pretty unlikely). It is now August and they have yet to even fix the problem or even give me one penny of credit for the hassle. I am now shopping around for a new provider.

  20. alane  August 28, 2008 4:21 pm

    Aric this is your big sister Alane, so long no call—-drop me a line on my my space, or mom knows my number—so call me——love you

    alane

  21. alane  August 28, 2008 4:25 pm

    by the way Aric , I agree—my experiences have been really negative with the bunch of them—they need to get their professionalism together…..

    or at least get their stories straight —-

    alane

  22. Uncle Sam Sucks  September 4, 2008 2:00 am

    all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha

  23. Frustrated  September 10, 2008 7:54 pm

    Verizon Cust. Serv. is very bad
    I called to change my phone #
    I got the new #
    For 2 weeks, I kept receiving calls from collecting agencies & banks meant to the person who had that #

    I called Verizon, they promissed me to change it without fees

    My telephone sevice has been disconnected for 2 days, I spent hours calling on my cell phone and getting switched to a diffent departements again & again

    After 2 hours the lady supervisor called me back promissing to have my service connected “very shortly” (I have her voice on my cell phone)

    7 hours later I am still without phone, God knows when they will do it

    WHAT KIND OF CUSTOMER SERVICE IS THAT?

    I am not alone, search the net and see just google “VERIZON SUCKS”

  24. andrew  September 11, 2008 6:21 pm

    9-11-08
    Had to call Verizon re pin: number for the Internet payment. I was instructed at the site that a pin number would arrive in 2 min. I did not recive me my pin number in two or 5 min or ever.
    So I called - 20 mins on hold when some one name Shane, tells me that he can not help me and is going patch me over to another dept. they answered in 3 min. A Anand answers , then we have to have conference call with billing dept, when the billing dept gets on the phone this takes 5 mins later. A Bill Lesion, he has to call me back because the connection is so messed up , it sounds like Bill is under water and recorded message is playing in the background. So Bill does call back all the while listing to a recorded message in the back ground well it was not so much in the back ground it was more like talking over us by this time I have been on the phone for about an 1hr now. Now we are waiting again while Bill hooks us up to yet another Dept., the “e center”(the same one that Shane works at), we wait for another 20 minutes for some one from there e center to answer the phone. A woman gets on the line and she seems to think she can help Bills Lesion says you have this now and he is going to leave us.
    As soon a he hangs up the call drops
    Wasted 1 and half hours.

  25. James  October 5, 2008 12:25 pm

    If I were you, I will tell Verizon company about Diane being rude… If I were you.
    I will feel better if they fired her.
    I have the Verizon as well, and I don’t like their service, connection is too slow!
    I’m planning on giving HughesNet a shot. If I were you, FORGET VERIZON!
    I mean, RUDE representatives, slow internet connection? HeheH don’t waste
    your time with their CRAP!

  26. James  October 5, 2008 12:32 pm

    #
    Uncle Sam Sucks September 4, 2008 2:00 am

    all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
    ————————————————————————————————–
    HahahaHH, get a load of this guy!
    This is what I’m talking about, RUDE employees.
    I will definitely change service.
    Sam, why don’t you take that piece of
    microphone with you, put it up higher… higher.
    OK, now… stick it up your ASS! you stupid piece of crap!

  27. James  October 5, 2008 12:34 pm

    #
    Uncle Sam Sucks September 4, 2008 2:00 am

    all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
    ————————————————————————————————–
    HahahaHH, get a load of this guy!
    This is what I\’m talking about, RUDE employees.
    I will definitely change service.
    Sam, why don\’t you take that piece of
    microphone with you, put it up higher… higher.
    OK, now… stick it up your ASS! you stupid piece of crap!

  28. NICK  October 6, 2008 6:41 pm

    I absolutely hate Verizon too! They are the worst company. I cannot even understand how they can still be in business. Sometimes I think it’s impossible that anyone can be that incompetent and imagine that they are doing things to me on purpose.

    I own a restaurant and was using Verizon for my landline phone service and print advertising. Almost everything Verizon did was wrong. The information they printed on the billing was wrong. The bill amounts were wrong. When they collected my checks, they put the funds in the wrong account, then sent an automated message to the restaurant at a random hour/date to inform us they would be cancelling our service. Needless to say, nobody had a clue until it was too late.

    After about 6 months of calling, writing and threatening, explaining my situation over and over and over again to different people who claimed to be doing something about it but never really doing anything, they FINALLY fixed my billing issues.

    Eventually I switched to Brighthouse out of shear frustration. Verizon, being the vidictive company they are, cut my phone service a day early costing my business hundreds of dollars. Now they harass me for an early termination fee, and on top of that, are giving 411 customers the wrong phone number when they ask for my restaurant. When I called for them to correct this, they basically told me they didn’t care because I wasn’t a customer anymore.

    Yes, Verizon sucks.

  29. Aric Koerte  October 14, 2008 6:10 pm

    STUDIP IS AS STUPID DOES……..

    Back again with another problem with the network that loves to screw you!!!!
    I have been receiving phantom messages from V**izon on a daily basis.
    If you have never had the misfortune of this occurrence, count your blessings.
    I will check my voice messages, delete them, than the same messages that I just deleted
    would mysteriously reappear as “new messages”. I called V**izon and filed a trouble
    ticket with data support. 5 days later I get a message from data support saying “your
    phone was turned off and that is the reason for the messages being resent to your phone”
    I called V**izon and explained that I am a business man and never turn off my phone.
    Then the CSR told me that it was my PDA device that was causing the problem. I asked the CSR if she understood how the network works as far as the voice message indicator being activated. She said “yes, I know all there is to know about the system and I have
    been with Verizon for 7 years, it’s your device that is faulty”. She went on to say that because my phone was storing the messages in the memory “bank”???? I would continue
    to receive the same messages until I wiped the memory clean on my device.
    I tried to explain to the CSR that my device does not store any of my voice messages and furthermore the message indicator is activated by a text message that the network sends to my phone. She hung up on me.
    This problem has been on going since June, now I don’t even receive my calls; they go straight to voice mail. I called V**izon again and got CSR “David”, I ask to speak to tier 2 tech support.
    David assures me that he can fix the problem, what a joke this guy didn’t even
    know that I had a PDA device and he’s going to resolve an issue data support could not??? AAAAAAGGGHHHH!!!!! After 45 minutes on the phone with this idiot, and
    me trying to be nice while he read the manual for my device I asked him again to
    transfer my call to tier 2 tech support. He put me on hold and after 20 minutes, I hung up.
    10 CSR calls later I am finally transferred to tech support CSR “Maxine”. She tells me
    that there is nothing further V**izon can do and that I would need to contact my
    insurance company for a new phone. I explain the circumstances to the CSR and she
    agrees to stay on the line while I talk to Asurion. Asurion offers me a new phone free
    of charge, and an “upgrade” from my old device. Wow, sounds like a good deal.
    2 days later I get the replacement device, new problem different device (i760)
    Now I don’t get EVDO, only 1X, what a nightmare!

    I have come to this conclusion about V**izon CSR’s.
    1) They make Forest Gump look like Einstein
    2) Goes to show that the mentally challenged can find employment.
    3) If they don’t have the correct answer than policy states “make one up because who cares, especially since we wont transfer your call to management”.
    4) These rejects are the people who could not get jobs that required them to say, “WOULD YOU LIKE SOME FRIES WITH THAT SIR”?????
    I think I’ll give AT&T a call…………………………………

  30. amham98  October 17, 2008 3:04 pm

    i had a prepay ed plain
    i was told that i had a years to have the account active or i would loose it

    well they turned it off after 90 days

    verizons changed there way of doing things with out telling anyone but there self’s

    it would be nice if they would tell some one else because
    i bought a 15 dollar card and can not use it after tiring to get it on my phone

    call customer service and all you get it recording after recording
    they tell you to call star 611 and you get the same dumb recording

    you go the long way and finaly get a human and they say if you do not wnat to actavate the card to there new plan you are out the money

    verizons sucks 100% and i will be with net ten that does not charge the 1.00 a day
    like verizons does

  31. deepa  October 20, 2008 7:57 am

    I recently ordered DSL service through Verizon and cannot begin to tell you how horrible their service is. My modem arrived in time however there is no connection since 19th September. It’s one month and after several attempts to make appointments, the technician did not show up. And they keep appologizing and give me run around from one extension to another. I have lost two days at work. I am finally calling them to cancel the service and i am hold for 20 minutes. Please wish me luck for getting out of this scam ridden company.

  32. Aric Koerte  November 10, 2008 4:04 am

    Ver**on csr’s are stupid as bricks
    I called Ver**on to complain about my data speed (or lack of, 67kbps down 29kbps up) and got csr Matthew.
    Matthew informs me that he has great news, now Ver**zon supports GSM devices!! I tried to explain to Matthew that CDMA (Ver**zon) and GSM (AT*, Sp**nt, etc) are two different types of networks. You talk about stupid; this guy was a grade A idiot. Okay I say, why don’t you transfer
    my call to data support (which was the reason for my call but it seems that csr’s feel the need to waste your time by trying to answer questions they have no idea about) and stay on the line while
    I ask data support if Ver**zon supports GSM devices. I get Taylor from tier 2 and ask him if what his associate had told me was true, Taylor states that a GSM device is “not compatible” on the Ver**on network. I ask Matthew if he heard Taylor’s answer, he replies “yes” then hangs up on me. Another 40 minutes of my life wasted on the network that strives to piss you off with their ignorance and stupidity.

  33. Anonymous  November 12, 2008 7:49 pm

    hmmm maybe u should look into just how great that g1 phone is. do some research and u might just find that google should stay away from that industry.

  34. romito  November 27, 2008 11:08 pm

    Well to all of you that have been absolutly screwd by verizon I would just like to say welcom to the club I have been a membor for about 4to 5 yrs yes that’s right verizon has been screwin ppl over for yrs my story well actually my sisters and dads story is oneday we are at walmart right and well its about to be my sis 16 birthday all she wanted was a nice cellphone since they were startin to be really big at that time a must have right my mom has tmobile for about 5 to 6 years now no complaints so far that’s awsome great c/s but anyways like I was sayin this verizon guy comes up to us and gives us this great deal that he had with free phones and stuff like that we fall for it and get connected that same day all fees payed and everythin all expectation for the first bill was the bill for the plan we signed up for but what we got was a big 950 dollars bill yea not payin no thousand for our first bill headed to the store and had it all fixed they stated it was there mistake we said ok and left happily out of the store next bill again hopin for a bill no more than a hundred but yet again we get a wappin 550 for the next bill we walk our happy butts overthere once again and again they say it was there mistake and pay the actuall amount this goes on for a nother week befor we decide we will not be travelin no 10 miles to get a phone bill fix for a problem they make time that my parents didn’t have we just decide not to pay for it or the earlytermination fee since they didn’t uphold there end of the contract why should we this goes for all of you that have a problem with c/s and any service they offer we all of you should just let them know that we are not a money sign and we should get the service they promised us and after more than 4 yrs that tey have not gotten there system set up in an orderly matter maybe we should be catiouse of who we sign up with they may have the fastest network but what’s the use of it if no one can affored it

  35. Aric Koerte  November 28, 2008 8:02 pm

    This needs to be said/read “NEW PDA BUYER BEWARE”

    I F****N DESPISE VZW

    As of 3 weeks ago VZW has implemented a “required data package” for all new
    PDA devices. This means that if you plan on buying an Omnia, Storm, or any
    other device VZW has released within the last 3 weeks you will be required
    to spend a minimum of $30.00 on a data package even if you don’t need it.

    This is VZW’s way of “jacking” you for more money just because you
    Have the capability of using the device as a PDA.
    The Omnia has a 16GB total memory storage. If you want to keep a ton
    Of music or more than a few movies on your phone this is an awesome device to have.
    However……… it’ll still cost you an additional $30.00 a month just to own this phone
    with service from VZW. I just found this information out today when I visited the local
    VZW store. WHAT A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    This means VZW will screw you just because you want a new PDA device.
    Gone are the days of free internet on your PDA phone if you had access to a free WIFI source (such as Starbucks or your home WIFI router).
    I just got off the phone with corporate “bitch” Jeremy at the Utah data support call center. She tells me that “VZW needs to charge new PDA device users a fee in order
    to make the company more money”…….. and that “since only people with money can
    afford these phones, were only taking money from the rich”
    That statement pissed me off to no end and I hung up on the little bitch.
    I own a Samsung i730 and an i760 which is still grandfathered in with the old “NO
    DATA PACKAGE REQUIRED” call plan. What ever happened to FREEDOM OF CHOICE?!!!!!!!

  36. tired  December 20, 2008 10:57 am

    I hope verizon crumbles. They take your money and give you shite! If you are considering giving verizon “a shot”….forget it. It is not worth it.
    Believe me…it is not worth it. Do not waste your money or time…
    Ahhh…I remember the good days when I could use the phone, internet, or watch T.V. and not worry if it would work every time. Now, I dread if there is a problem. Spending 2+ hours on the phone with these shysters - any time there is a problem that a 4 year old could have avoided - is not worth $200.00+/ month.
    Down with verizon!

  37. Anonymous  December 30, 2008 8:52 am

    Yes and Yes, I completely agree with you on this post. Verizon sucks and they suck big time.

    I, initially, got Verizon DSL service through dry loop - without phone service. Then, after awhile, I got their basic or local phone service. Well, I told their customer service to combine my DSL and the phone service together. So, they can withdraw one payment directly from my bank account for monthly payment. Well, he told me, “Okay, I just combined your account and your bank account will be withdrawn for your monthly bill.” I said, “Great.”

    3 Months later I find out that my Verizon phone service was not combined with my Verizon DSL service. Also, my phone service was disconnected, because my phone account is past due with late fees. I got pissed and called them.

    Well, after spending nearly 30 minutes trying to get to a real person to talk to, I get a guy named Mike and tell him my situation. He, then, transfers me to financial department and the lady tells me she can only take payment and can’t do nothing else when I asked her to explain my bills. Then, she transfers me back to customer service. This lady puts me on hold and cuts me off. I still haven’t fixed my problems yet. I am angry and mad……..

    :-|

  38. vanessa  January 2, 2009 3:53 pm

    I agree we have had problems with verizon also, so as I opened our bill, I googled this, I just have to laugh about this. This is suposed to be a good company, and is probably the worst I have ever delt with. Thanks for your letter , 30 hours and counting, Vanessa

  39. Edward James  January 9, 2009 11:55 pm

    hey charles so you like to whine and you werent happy with service, what about a million other people that like it. Real nice insulting the company because you werent happy, and you only give some details about the situation. You have nothing better to do than trash some phone or cablem company. nice life

  40. Die Verizon Die  January 13, 2009 3:50 pm

    My only conclusion is that they hire idiots who are comped based on how many times they transfer you/how long they put you on hold.

    FiOS is a great idea. Too bad they can’t implement it to save their lives.

    It took 2 months for them to get it installed. Now another 2 months has passed by and I still don’t have my original phone number (promised to me 4 months ago). After 10+ hours on the phone with them I now have NO phone service at all. Idiots. And the bill is wrong. The “free” stuff they promised they charged me for. I am afraid of calling an being on endless hold again. Wait, I have no phone. Did I mention that? Can I get in touch with them another way? No. B/c for online help I need a code which they have to *CALL* me with. Can I email them? Yes, but I’ll get an automated reply telling me to call their customer service. Which closes at 6 pm. Which requires me to take time out of work to call the incompetent idiots.

    If someone starts a class-action lawsuit I will gladly join. I curse you Verizon and hope you die. You are the worst run company ever. The person who is in charge of customer service should be fired, along with the rest of the “customer service” department. In this economy none of you deserve to hae a job.

  41. SteveM  January 18, 2009 7:09 pm

    HBO broadcast the “We are One” Inaugural Concert for free tonight, yet Verizon saw fit to cut off the last 5 minutes right in the middle of the finale song. WTF!

  42. Fedupwiththis1  January 22, 2009 12:38 pm

    Add me to the list. I’ve had unexpected charges show up on my bill. Tried to get it resolved unsuccesfully. The supervisors Diane Danielson direct number 412-497-1725 admitted the company broke the law in not informing me of the charges but said if I don’t like it go file a complaint with the Public Utility Commission. I did. Had a second problem called again. Spoke to 3 people and all I got was transferred, charged another charge because they transferred me to 411 and a rude woman who hung up on me. I’m looking for another option in phone and internet and soon.

  43. Bob  January 23, 2009 12:43 pm

    Yeah, well I was paying 50 a month for 450 minutes, and you cant even send or recieve pics on your phone, you have to log into a website to see pics. they dont tell you that while your buying a 200-300 dollar camera phone. Goodbye to Verizon, they suck big time. hello Metropcs, all calls,texts,pics anywhree anytime 50 per month

  44. Leigh  January 25, 2009 5:45 pm

    VERIZON SUCKS! Ticks me off the most! Consistent problems! And in the middle of trying to do work for my online classes, more problems. Try to contact their “24/7″ support number.. but they are closed!? What the hell! Talk about being pissed off!

  45. John  January 28, 2009 10:21 pm

    Awful !! I’m stuck with their land line, the only game in our small town!! I tried to change my service on the web and they canceled me!!!! My web account shows everything is normal !! I’ve tried to call but all I get is their automated service that can’t help me then says they are turning me over to a rep. and then they hang up, again and again. Isn’t this a regulated utility designed to serve the customer?? Guess not.

  46. Wayne Collins  January 29, 2009 12:16 pm

    I hate these bastards. They are the worst company to deal with and don’t give a shit about their clients. I have tried for 4 days to pay my bill by every known conceivable means and everything has failed. Now I am relegated to go to the Post Office and mail them a check. ANY other company would have allowed me to pay easily by phone. I’m convinced there is no one alive at Verizon because there are more voice prompts than verses in the Bible.

  47. Kristen  February 1, 2009 1:30 pm

    I hate Verizon. I canceled a service, only to find that they still withdrew a monthly fee from my bank account! I was expecting to be billed for the termination fee, but I haven’t received that. To cancel this service I spoke to one of their customer service representatives, and I know he must have updated my account information because the next day another customer service rep called to ask me why I had canceled and whether I might change my mind. I told him, no, I hadn’t changed my mind, but now there seems to be some confusion at Verizon about this! They are very sloppy, and I’m going to talk to my bank and block any further automatic deductions from them if I can. It’s a pity that they often do have the most reliable network in many places, because this apparently gives them an excuse not to treat customers well.

  48. Kevin  February 1, 2009 4:36 pm

    Verizon is awful.

  49. Dawn  February 6, 2009 3:08 pm

    We have been dealing with this company for over a year. There is no accountability when dealing with the customer service department. First we were lied to at the Kiosk in the mall. We later found out the the people in the Verizon kiosk, wearing the Verizon shirt, with the Verizon lanyard, selling Verizon products is not a Verizon employee and therefore Verizon is not responsible for the fact that he lied to make a sale. Now after a year my brother moves to Japan and I call him for Christmas. When the bill comes there is a $120 charge. After six days and over fours hours on the phone, not to mention the promises of a call back that never comes from people whom, according to the “company policy”, will not give names (no accountablilty) we are told that we have had over a year to add international calling to our bill and will not reduce or reverse the charge. I would recommend that anyone considering changing to Verizon run the other way. This company is the worst!!!

  50. bill  February 10, 2009 12:22 pm

    I am waiting on the phone to cancel one phone line (I have two). My wife waited an hour yesterday and they told her the person that signed for the account has to cancel. So, I am wasting my time with these clod hoppers. I told some chick that if they did not hurry up I would cancel the other line. I am still waiting. In this day and time you would think there would be some heavy duty but kissing, but I guess these idiots are like the rest. They do not think people have anywhere to go. I hate ATT but I will give them all my business just to see if Verizon will belly up.

  51. Mark  February 16, 2009 12:14 pm

    Verizon likes to play games with your “Contract”.
    I was on a month to month plan with them, then they screwed my plan
    up in dec. by overcharging me for broadband essentials and extras by $44.
    So I called them up Jan 7th and canceled my acct. as I had no contract
    as they told me that I was month to month, I disputed the $44 overcharge from Jan
    bill with Amex and now I got another bill for $31. I hope all the god damn indians at the customer service center burn to death inside of a dead calf. They are as
    useful as a cow urine soda. I am disputing the new bill for $31 with Amex.
    They cant even tell me what the charge is for… all they say is there is a $14
    contract termination fee (and I didnt even have a f@cking contract!) I dont know what the other 15 odd dollars is for.

  52. Bazbaz  February 17, 2009 9:05 pm

    I never owned a cellular phone since 1994. Today (Feb. 2009) I went inside the Verizon cave. Lady attention immediately and fater I told her i wanted a cellular she went somewhere (bring us a rep?) but then ignored us. WTF? We left. Another 15 years without cellphone will not hurt me. USA quality of services so bad…

  53. Anonymous  February 20, 2009 2:34 pm

    Don’t pay the bill, that will get their attention.

  54. Clauda  February 24, 2009 8:30 am

    You are totally correct…its like they arent working togehter or something….im on hold with them now trying to fix the dam thing which they have been promising to fix for me since NOVEMBER…its march next weekk…what the hell is going on!>

  55. Barb Miller  February 25, 2009 2:05 pm

    I had cable but in trying to cut costs I made the HUGE mistake of taking Verizon up on one of their offers on a bundle for $64.99 for 3 months and then $99.99 after that. I never received the 3 months for $64.99 and when I called they double talked and side stepped and gave a load of bull about it was refunded but I wouldn’t see it because it was absorbed by some other charges, I will say one thing for verizon they train their people well in double talk and lies!

    My phone service fades in and out and more often than not I only catch half of any conversation, also, at the time of placing the order I signed up for an international plan that gave me calls for 8cents a minute, over Christmas I was calling home (UK) to the tune of 60 minutes they are billing me $200 for those calls, I just called them for the second time and once again their ‘customer service’ as good as called me a liar because “their representative hadn’t put it on the order” they will have to cut me off because I am not paying it!!

    The internet is slower than the old dial up used to be and often freezes so when I’m trying to do something it’s takes me twice as long, the only thing that seems to actually work is the TV service, oops maybe I shouldn’t have said that!

  56. Fi Fo  March 7, 2009 8:25 pm

    You sound like an idiot when you use reasons such as “Then told me I can’t get the bundle. She start reading all the stuffs on her screen, I guess, trying to convince me that I can’t. I know I can because my neighbors have it.” I mean really, you think you know more about Verizon services than a Verizon rep.? Or maybe she is making stuff up for no reason whatsoever?

    Then you go on about dumb vague reasons such as you did in “The Long Yes.” Give me a break, not everything is in black and white, and maybe if you were actually listening to the stuff the lady was reading off of your screen then you might understand, considering you’re intelligent enough to do so. While working I always encounter mundane idiotic customers like you everyday who think they know more about my job than myself because they are unhappy with something they can’t have or something that is beyond my control. People like yourself need to become more educated and then post valid reasons why “Verizon sucks.” instead of just typing a bunch of useless garbage and dumb opinionated reasons based on personal problems that was out of Verizons control.

    Really, they have the lowest dropped calls compared to basically any other cell phone service in the U.S. and the best customer service compared to AT&T and Sprint. I hope you stop using and go to AT&T (Horrible service all around, including coverage and customer service.) Or go to Sprint (mediocre.) Anyways good luck you inane extremely common person, I hope your life is as bland as you are.

  57. sarah  March 29, 2009 1:26 pm

    ohh my god i hate it so much, i have to pay 240 dollars becasue one of the employees just *forgot* to tell me that my so called *unlimmited* text plan was actually only to other verizon costumers :O oh yah thanks……so now my parents have taken away my phone…like its my fault!!!! he told us i i had unlimmited and i dont so how is my misleading all my fault!!???? oh and when i checked for an unlimmited plan they had…turns outtt..they dont have one…..only 5000 a month..which is like what? 150 a day….back and forth….yah right like 1 conversation with 1 person..and a very shorttt onee….i hate the stupid company and i hope it gets sued er something

  58. khizer  April 8, 2009 2:11 am

    Well my gripe with Verizon is even more damning. I have had Verizon for more than a year now and I always had the downloading speed of 200 kbps. Lacking any knowledge of internet speeds and that of my own connection, I thought maybe it was normal until I moved to a new place 4 months back. Same connection, but now I have a slower speed, 150 kbps. Soon my brother comes to visit me from Vancouver Canada and constantly complains about the internet speed and checks my connection speed through the Verizon account and tells me that I have been paying for high speed internet that is supposed to have 1.5 mbps speed (or in his words, 10 times the speed I experienced). I am still in disbelief as to how Verizon can do this to their customers and that also for more than a year, charging me for 1.5 mbps and giving 1/10 of the speed. I plan to terminate the contract asap, no repairs nothing, a company like this shouldn’t get my business.

  59. KIRK WALLER  April 10, 2009 7:33 am

    Well This Has Got To BE The Best Thing About Verizon I’ve Seen On The Web Yet !!!

    Let me start at the begining, back last December 17 2008, I was aproched by a Verizon sales Rep. in my front yard,as I was finishing up my yard work. The sale’s Rep. asked If I had herd about
    the all new Verizon FioS network that had just recently finished,being strung threw the power line’s in my neighborhood ? My reply to him was Yes I knew they had just strung there fiberoptic cable,because the crew that ran the cable allmost got torn up by my dog when they were just hopping over from fence to yard ,while running there cable along the power line’s ,that run threw my back yard.
    Any way after he was threw telling me about how much faster my internet and the benefits of haveing On Demand and the new FioS network, I told him it sounded good, but I was all ready getting
    DirecT.V. and that if I went with his offer,I would have to pay DirecTV a early cancellation fee of $275.
    This is were it Get’s really good ! The Rep. tolld me that Verizon had this deal called ReferaFriend ,
    and that he could give me two name’s of new customer’s that had just signed up for the new tripelBundel pkge. and that I could just submit each name to the ReferaFriend prgm. and that I would recieve a voucher valued at $300.00 from that prgm. for refering two new customers that each had signed for all three offer’s , Home tellaphone, High speed Internet and FioS TV,and each service being worth $50.00 each,therefor each referal was $150.00 and together both referal’s totalling $300.00 ,And that would sort of be like Verizon paying for my early termination fee with DirecTV,with a $25.00 bonus !
    Now 5 month’s later, the only thing I’ve recived is a $100.00 voucher from ReferaFriend,and if you look at status on both name’s I refered , It states that both of them were DENIED !
    All so for the first three month’s of my FioS TV , I had problem’s allmost every day that I turned my TV on, NOT TO MENTHION THAT I HAD JUST BOUGHT A 58″ PLASMA and the best suround sound that money could buy @ BEST-BUY , and all I could watch was 20 min. of any program befor the picture would start to go bad , after trying to going thru there web site ,and trying there computer generated Mr Fix It ,Finially I got a hold of some body and they said that they could have arepair man come out between 9am and 5pm and that I would have to be there to let them see if they could find out the problem. Low & Behold Some one shows up @ 3:30pm ,and after about 30 min. He says I need a new top-set box (DVR) because the one that they installed,was’nt the right one!
    Well that worked for the next hour after they left ,befor it started screwing up the same way it did befor they changed boxes. After multiable call’s to the repair service,and multiable “over the air ”
    re-programing attempts ,they set another appointment for repair service,this time they gave me a time window of 1-hour,not eight hrs. like the time befor.
    SUCCESS ! finailly after only 3 and a half months they found out I was receiveing too much Signal,
    and installed a signal reducer. So now I have my FioS working good and I also nolonger have the
    $99.00 Intro price ,it was only good for the first three month’s. I just received my Bill for April …
    It came to $227.30 ….. that’s for one month ! Gee I wonder what May’s Bill will Be ?
    I’ll tell you right now, there is’nt going to be another Bill ,becauz Im going to CANCELL VERIZON TODAY ! oh and I think I’ll file paper’s in court on monday, Do you think I stand a chance going up aginst the ever so MIGHTY VERIZON (may be cuz I got every thing in writing) Ha - Ha !

  60. KIRK  April 10, 2009 8:22 am

    Is there any Attorney out there that would like to handel a class action suite aginst this Monster
    That call’s them self’s a public utility (sic) aka Verizon ?
    If so , please e-mail me asap and we can get this Ball Rolling ! ! !
    From the look’s of this site alone our National Dept may pale incompairison !
    Hope some has , what it takes,,,,,, Kirk

  61. derick  April 16, 2009 6:50 am

    IT DOES SUCK ITSUCKS

  62. Anonymous  April 27, 2009 7:13 pm

    Yes, Verizon Sucks… I’ve had the worst experience with them. I decided to create a website. Verizon already owns verizonsucks.com, so I had to go with http://www.verizonsucksass.com

    Felt good to let out my frusteration.

  63. Catherine Matlack  May 9, 2009 8:58 am

    Verizon has been going door to door in my neighborhood selling FiOS. They finally wore me down and I signed up. My installation was to be May 9 between 8am and Noon. I signed up on April 2. For the past three weeks, I have been called almost everyday, sometimes it is a recorded message, sometimes a live person–all asking me to confirm my installation date and time. Each time I do. I have also been emailed multiple times to confirm my installation schedule. I have. The afternoon before the installation, I was called again and I did tell the man that “YES” I am keeping the appointment…so at 10:15am, the installer calls me (more than halfway through the window I was given) to tell me how “busy” he is and he “might” be able to come in the afternoon. I am angry. After all of the times I was contacted about keeping the appointment and they do not come as scheduled??? This is ridiculous. Even more ridiculous is called the FiOS customer service number. Three times I called and could barely understand the person on the other end of the phone. I asked for someone who spoke English as a native language and then they hung up on me. I called the FiOS sales number mistakenly thinking the sales folks would like some feedback on this experience. Oops, they don’t like to hear bad things. The sales person hung up on me. By 10:15am, I called the cell phone number of the rep who had been working in my neighborhood. She said she would call her boss. She called me back to say her boss was going to try to have someone come sooner…well, then I never heard from anyone again..it is after Noon and still no FiOS installer…they got me good. I have been hanging out at home all morning…THEY WIN, I GUESS.

  64. VZWHUNTER  May 23, 2009 7:59 pm

    I have an unlimited data package for my pda for 29.99 a month. When I spoke with a vzw rep
    on the phone they told me that the area I live in will have EVDO coverage. I called vzw a few weeks after getting the service to file a trouble ticket in regards to my slooooow data speeds. Okay the rep tells me, I filed a trouble ticket and you should hear back from our tech dept. in 36 to 72 hours.
    A week and a half goes by and no return phone call so I call back. The vzw rep tells me that no trouble ticket was on file for my data issue (WTF!!!!). Okay I say, can you file a trouble ticket for me?
    Yes I can sir Lydia replies, great I say, and by the way let me get the ticket # , your call center,
    and emp. ID #. I am sorry sir, we cannot give out that information for security purposes but you can reference this call to the ticket # I give you. Another week goes by and no return phone call.
    I call vzw again and get Nancy. Sorry sir, we dont have any record of a trouble ticket filed on your behalf Nancy tells me.(WTFLYINGF!!!) Wait a minute Nancy I say, I wrote down the trouble ticket #
    that Lydia gave me #9039045673889 can you check again please? I’m sorry sir that is not a trouble ticket # maybe its for another cell phone provider you have? NO I say, I only have cell phone service with vzw and Lydia told me that I could use this # to reference our phone conversation. Can you check your phone log and see who I spoke to? I would like to file a formal complaint with your supervisor and your corporate office! (Nancy) PLEASE HOLD! After 45 minutes on hold I hang up and call back. Now I get
    the voice recording saying all of our customer service reps are busy and your call will be taken in the order received. After 56 minutes of listening to that irritating vzw propaganda BS I hang up.
    The next day I walk into my local vzw store and ask to speak with the manager. Bob tells me that I would need an air card that’s REV A in order to get EVDO speeds. Okay I say, how much?, and can you guarantee me that this usb device is going to increase my data speeds. Yes I can Bob tells me,
    you can look on our coverage map and see that your location is in the EVDO coverage area. Okay I say
    I will try it out for 30 days and bring it back if it doesn’t work and get my money back. 3 days later I’m
    back in the vzw store trying to get back my money. Now I find out that what the manager failed to tell me is that when I purchased the device I was also signing a new 2 year contract with vzw. I ask to speak with Bob. Sorry he’s in a meeting and won’t be available today one of his flunkys tells me, but if you look at the receipt it clearly states the terms and conditions. I try to explain to the csr that I had 30 days to test the unit and its been only 3 days, now I am returning the device because the data speeds are no faster then my pda. You should have read the receipt before you signed the contract she tells me. It’s a F****** credit card receipt, you never told me that it was also a contract. I walk out of the store before I loose my temper and reach across her desk and grab her by the throat. I call vzw and ask to speak to someone in upper management, I am sorry sir we do not transfer calls to upper management but I can assure you we have the same authority as a manager and I will be able to assist you. After an hour on the phone explaining my situation she tells me that I would need to speak to her supervisor who won’t be back in the office for a week. I wait a week and no one returns my call so I go back to the vzw store. As soon as Bob see’s me he makes a bee line straight for the back office and has
    his flunky tell me that he had an emergency phone conference. I walk outside of the store
    but wait in my car until the store closes (3 hours). Here comes Bob (out the back door)
    and I confront him about the lie’s he’s told me and how he plans on “fixing” my problem.
    Bob tells me it’s a “misunderstanding” and he will refund my money and cancel the contract. The next day my problem with the bogus contract and refund is resolved.
    A month later vzw tech department finally calls me back and tells me this “due to your
    location you will not receive EVDO speeds, you have the option of cancelling your data service but we will not give you any credit because the coverage map is for reference purposes only, you get what you get. I terminated my service with vzw yesterday.

    My advice to you is this, the only way to get a problem with vzw fixed is to show up at the store and talk to the manager face to face, it also helps if you can catch them outside
    of the store with no one around. No violence just justice.

  65. TA  May 24, 2009 3:39 pm

    HOLY COW!! Verizon Willing To Let 62-Year-Old Man Die Unless OH Cops Pay $20 Of His Overdue Bill

    CARROLLTON, OH

    Times Reporter

    A 62-year-old Carrollton area man was found unconscious and unresponsive Thursday morning during an intense search overnight by Carroll County sheriff deputies, an Ohio State Highway Patrol trooper and the patrol’s airplane.

    Two K-9 units, several fire departments and 100 individuals on foot also were involved in the search for the man, who Sheriff Dale Williams said fled his residence on Kensington Rd. after a domestic disturbance call to deputies.

    The man, who was treated at the scene by emergency medical technicians, was taken to Aultman Hospital and released Thursday afternoon.

    Sheriff Sgt. Ron Clapper and firefighters found the man about 1 a.m. after 11 hours of searching in an area just north of Augusta, including Manfull Orchards, where there is a Verizon cell phone tower.

    Williams said he attempted to use the man’s cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the signal unless the sheriff’s department agreed to pay the overdue bill. After some disagreement, Williams agreed to pay $20 on the phone bill in order to find the man. But deputies discovered the man just as Williams was preparing to make arrangements for the payment.

    The sheriff organized the search party for the man after deputies responded to the domestic call Wednesday at 2:21 p.m. at the Kensington Rd. residence. The sheriff said the caller said the man was destroying the house and breaking windows and other items.

    But when deputies arrived they were told the man had fled and had taken several bottles of pills.

    “I was more concerned for the person’s life,” Williams said. “It would have been nice if Verizon would have turned on his phone for five or 10 minutes, just long enough to try and find the guy. But they would only turn it on if we agreed to pay $20 of the unpaid bill. Ridiculous.”

    Williams said he doesn’t know how close the situation was to becoming a tragedy because he’s not a doctor, but he thinks the man’s condition was very serious.

  66. Anonymous  June 6, 2009 3:05 pm

    I orginally signed up for Verizon Wireless’s “unlimited” Broadband Service about a year ago. I soon discovered that it was only the advertising that was “unlimited,” and that there were various tiers of service with upper limits on how much could be downloaded. I selected what I believed to be their highest tier at the time (5gb per month).

    My monthy cell and broadband bill for the last year has averaged between $200 and $300 per month. This is for one cell phone and one broad band modem.

    Last month I received my monthy bill and it was for:

    $10,000.

    It seems that I went over my broadband download limit, which is interesting since it was collecting dust in the glove compartment of my car.

    When I contacted Verizon’s customer service they agreed to take care of this obvious overcharge and that they would deactivate my broadband account.

    They have since recanted and are now demanding:

    $10,000 for a month of Internet service,

    and I can only imagine what next month’s bill is going to be for my deactivated broadband service.

  67. Jimmy  June 8, 2009 4:29 pm

    The day we bust Verizon and completely annihilate it will be a great day in America; do not use their services, I never will in my future. It takes a stand to make a change. Some companies are at least reasonable but not Verizon, they’re the biggest assholes around. I won’t support any politician that accepts funds from Verizon.

  68. dcviper  June 12, 2009 8:21 am

    Man, I had the same thing happen to me with DSL. I live in rural area, but DSL is available. First they tell me that I’m too far from the DSLAM. Then they tell me that I can get it, but the sales system needs to be updated and they’ll call me back. Then they never call me back, and the number for the guy I talked to doesn’t work any more. Then they tell me that DSL is not available anywhere in my area, and is not planned. Then they tell me that there is no capacity on the DSLAM. But I talked to the tech that installed my landline and he said that is bullshit. The only way this company stays in business is that they are a monopoly. I think its time to re-divest AT&T.

  69. eric  June 14, 2009 3:22 pm

    More of the same….T hese guys are F&%^%&& kn A Holes. I signed for dsl service in March 2009 in Philadelphia, after fighting for 2 weeks to get a tech there when I could be there ( no one works we all sit around and wait for the verizon guy ) It worked for 2 1/2 days.
    On a side note in this tech day and age I do not believe the need to be inside the house. I can walk my grandmother thru dsl line testing and setup, and if there is a problem they are rarely able to fix it on the spot.
    I called them about the service they told me it was the wiring inside, I said bull nothing had changed and it was fine when the dsl was install a few days ago. Another 2 week appt to get the tech, they sent two. To their credit they checked everything and eventually found the problem at the POLE and fixed it. dsl service was however still down. The 2 tech spend nearly 4 more hours attempting to get it to work with their help center, no go. Center stated the would send a modem.
    Modem was sent UPS (my second most hated company) to the wrong address. I called they said they would send another, I asked that it be left on the doorstep I would accept all responsibility if it were stolen. UPS did not and instead left a note they could not deliver, not because they needed a signature but because they didn’t have an apartment number listed on the address.
    I called verizon in a fit and cancelled the account. I never received anything from them. Yeaaa
    Not so much, 2 months later they debited my account for $113.89, after failing to get anywhere with them I called my credit union to dispute it.
    We initiated a conference call, was told the account was still active and I needed to cancel it. I explained I had already, and after much searching he found the entry where I did cancel it. He stated that I still needed to call and cancel it, and after I had the cancellation number I could give it to his department and a full refund would be given.
    Transferred to that department and cancelled, called his department back with the confirmation number and was told I would not get a full refund, we argued the point and after this genious read all the account activity stated I would get a full refund…. in 30 days, after the billing cycle.
    Argued some more and he gave up an extra tener, wahoo!
    Checked my account and noted they gave me only $70 refund, called the brilliant asses back. After making him read thru all the account activity (he said he couldn’t without the original #, bull) he stated i would receive the additional money back in my account no problem…. in 30 days.
    These A Holes are dragging their asses to refund my money that should never have been taken in the first place.

    For a communication company they have very poor communication interdepartmentally and with their customers (the ones who actually keep them in business). I will burn in hell before ever doing any business with them. I own a small startup and I tell everyone I do business with and come into contact with that I refuse to work with anyone who is connected to their company. Does it hurt me, probably. Does it make me feel better, damn straight.

  70. LANA  June 16, 2009 8:19 am

    Hate it. They suck

  71. Emma Hubbell  June 18, 2009 4:57 pm

    I have been having problems with my dare and all verizon will do it replace it with a new dare. I want to switch to a new phone but they will only let me if i pay $300 when the phone is like $80

  72. john tandlich  June 22, 2009 4:06 pm

    I thankfully don’t have a broadband connection from Verizon, but their land line service sucks big time. Over the last six years I have experienced nine outages of my telephone service. Nearly every outage required multiple visits by Verizon “technicians” to rectify the problem. The usual script is that the initial house call results in the technician picking up the receiver and saying, “yup, your phone’s not working.” I bet that required extensive of training. Several days would pass before another technician arrives and my service is restored.

  73. pauline  June 26, 2009 2:21 pm

    MAN THIS COMPANY SUCKS BIG TIME!!!!!!!!!!
    MY PHONE DOESNT EVEN CLOSE ALL THE WAY, AND THENNNN 3 MONTHS LATER THE LCD SCREEN FROZE BY ITSELF!!!!!!!!!!! and trust me, this phone STINKS BUTT!!!!! no one likes this phone, cuz its the JUKE, and everyone hates the juke!!!!!
    so we went to the VW store, and they were like, “no, since the screen is broken, that voys out the warranty coverage.” and they didnt believe that the stupid screen had broken ITSELF!!!!!!!!!!!!!!!!!
    and they were like, “okay, gimme 50 bux and we’ll give you the same phone.” and we were like, NO WAY!!!!!!!!!!!!!!! PAY FIFTY BUX FOR A CRAPPY PHONE???? ITS NOT EVEN WORTH FIFTY BUX!! SO WE WERE LIKE, “I’LL GIVE YOU FIFTY BUX IF YOU GIVE US A DIFFERENT PHONE!!!!!!!!!”
    BUT THEY SAID, no, im sorry, i cant give you a different phone, i can only give you the same phone.

    so we said, AS SOON AS OUR CONTRACT IS OVER, WE ARE OUT OF HERE. YOU GIVE CRAPPY CUSTOMER SERVICE!

  74. angelalucca  July 5, 2009 4:20 am

    oh.my.god. verizon BLOWS. they have TWO accounts under my name somehow, after giving me the wrong phone number associated with my apt when i initially set up internet service. then they added phone service completely and entirely without my request or knowledge. i have called EIGHT times and still it is not resolved. first i wait for half an hour, then i get to speak to someone in india with crappy english, who then bounces me around from person to person. each and every employee has zero desire to fix this problem- which is 100% a verizon screwup. i have never dealt with such incompetent “customer service” in my life. if i didnt need internet for school i would have canceled long ago. stay away.

  75. fistful of hair  July 23, 2009 2:58 pm

    I’ve now canceled by Verizon DSL account.

    I’ve had weeks of line problems and central office problems with the DSL. It’s been going out all the time.

    Every time I called for tech support, I got patched through a call center where they always go through a mindless checkless including:”reverse the phone cable, check your line filters, … “… etc… Even though no connections have changed, and none of my hardware has changed, I had to go through a hair pulling check every time.

    It took over an hour each time to get them to place a work order to check and fix the line problem in their network. It was mindless, compounded with communication errors, and one call center guy that couldn’t believe that I had a splitter connected into my phone jack that could split the 4 wires in the jack into 2 separate phone lines (2 wires each). I told him that I got this thing at Radio Shack for less than 10 bucks, and he there must have been something wrong with my using a line splitter, because it he didn’t believe such a thing.

    My opinion of Verizon dropped off a cliff, because it appears that they are screwing their customers with the cheapest bottom barrel service. These call center people don’t seem to be trained to think — they came off as being minimally trained, to only read things from their computer screen.

    After about 7 times of this mindless hair pulling, time wasting tech support, and poor DSL, I had enough and canceled. But get this, when I called to cancel because of the crappy DSL problems, I was connected immediately to an american tech support _engineer_ (and not a screen reader) — WTF? If I was able to connect with somebody technically knowledgeable in the first place & then follow through with the fixes, then maybe my problems would have been resolved in the first place. Instead some Verizon exec thought it would be better to waste the tech engineer’s time with cancellation requests.

    Awful.

  76. Forrest  July 27, 2009 3:12 pm

    I agree!

    Verizon SUCKS! Someone in corporate needs to be fired. I wonder if they have ever tried to use their own customer service lines?

    WHAT A JOKE!!!

  77. Lynn  July 31, 2009 9:29 pm

    Verizon sucks. I was just talking to my sister and Voila! No communication. Yet, when they want their money it’s no holds bard. They are the worst as far as I, and many others, are concerned. I HATE VERIZON. I hope they die a slow and painful death. DEATH to VERIZON!

  78. Boycott Verizon  August 3, 2009 6:32 pm

    It’s time to bring this giant to its knees

  79. Matthew M  August 15, 2009 6:03 am

    I really don’t see why anyone has problems with Verizon. The service I got was near perfect! After I got FIOS, the internet was great, phone was good, and T.V. was awesome. Anyway, I guess customer service is different in different areas. Although, if you think Comcrap has better customer service, pwahh, you’re wrong! So many people have problems with Comcast and I’ve actually experienced my friend being called rude names (much worse that “Do you wanna do this all day?”)!

  80. Debbie  August 21, 2009 2:31 pm

    I understand your pain sister. I really really do. Verizon has the most incompetent customer service I have ever came across. Good luck.

  81. thomas frohlich  September 2, 2009 1:55 pm

    Verizon sucks, yet another angry customer.I was an alltel customer, so had no choice and got this terrible pathetic company.I had supposed insurance on my phone, but it cost me 65.00 anyways to replace the 50 dollar phone i had originally.Ok , i got over it, small deal w/e. I recieved my replacement phone by mail(very fast response), did what it said, was on the phone a total of idk 25 30 minutes, everything seemed ok, then i tried to use the phone!!!!Called my home # and found i had to dial 1 then the area code for my own area!!!!, when i called to correct this i waited for another 10 to 15 minutes and then was informed that not only is that the way it was goona be, but it will be like that indefinatly, 45 months to a year. WTF, i didnt want you guys to begin with.First it was sprint with there ever changing prices, and 45 minute waits to correct them, to embarq(embarq was awesome they just dont do cell phones anymore) to altell, which was pricy but decent, to now VERIZON that i have to dial 1 and area code to call local. YES VERIZON SUCK, I will be paying a penalty and swapping this week proably.

  82. Chaz  September 2, 2009 2:38 pm

    I have had personal experience with working at several telco businesses and experience working as a phone representative at many locations.

    Trust me when I say that none of the people that you speak to have ANY controle over how long of a wait the hold time is for any department. It’s 100% based on the number of people already waiting to talk to a limited few number of people at once.

    This is no excuse however for a person to be rude. I have done jobs like this day-in and day-out with a smile on my face and an overall happy attitude.

    As with everybody you will ever meet… Some people are just rude and some people are just nice. The people you talk to are paid to be nice, but everyone has a bad day now and then.

    Also if anyone ever has a problem like the person on the other end wants you to get off the phone quickly or just wants to transfer you away from their line… it’s because many companies grade or value the quality of their agents based on how fast they get the customer off the line or how short their call time. this is not the only way to grade or value the calls, but it is a major part. It’s just an unfortunate industry standard that has to be kept up in order to keep the call hold times down.

    I don’t want this to sound like I’m making excuses for any lousy phone reps out there, but at the same time some of them have a hard time dealing with angry customers and angry bosses.

  83. Ivan G. Seidenberg  September 12, 2009 7:21 am

    Verizon sucks this hard at the lowest trench-levels of the least-paid outsourced customer-service peons because they have nothing but utter contempt for YOU the paying customer. The reason is because the overpaid ignorAnuses at the top of the monolith have the very same contempt for you. It wouldn’t be this way otherwise.

    This is BY DESIGN. Verizon executives don’t care if it sucks. Why? Because they hate you and they think they will keep getting paid the same no matter how heinously they mistreat you. Your only recourse is to STOP doing business with them.

    Vote with your wallet. Spend your money where you agree with your treatment and withhold your money where you are treated with this severity of pure hatred. But as long as millions of people pay these rapists, those customers are collectively proving the evil executives absolutely right. Until it hurts the company’s balance sheet, Verizon is NOT going to change.

  84. FredlyFX  September 18, 2009 1:16 pm

    I HATE VERIZON! I have had the fios internet and television for a few months now. I did not bundle the home phone because I don’t want a home phone. I have verizon wireless cell phones I am happy with. This seems to be some kind of major problem for them. Their phone trees are insane. I waste hours trying to get through to the right place. Their web site is a nightmare because I don’t have the phone bundled. I honestly don’t know how this company stays in business.

  85. Lost on Hold  September 22, 2009 7:03 am

    I AGREE VERIZON DOES SUCK - Worst company ever to deal with.
    Customer so-called support is non-existent unless you like to hear the static noise blasting in your ear while your on hold \”one more moment\” which means 6-7hours usually and THEN YOU GET NO SUPPORT anyway!

    Can\’t wait until they go under or get bought out!

    VERIZON SUCKS - DO NOT DEAL WITH THEM EVER Unless you want your online life held hostage by someone you cannot even contact. VERIZON SUCKS SUCKS SUCKS I agree!!!!

  86. Nick  September 22, 2009 1:18 pm

    I can understand your anger! I also hate verizon! You dont even want me to begin how much I hate them.

  87. Julie Dufaj  September 23, 2009 10:01 am

    File an FCC Complaint. It’s easy and painless. Use this form:
    http://www.fcc.gov/cgb/consumerfacts/Form2000B.pdf

  88. Heather  September 24, 2009 12:34 pm

    The reason why you had so much trouble with Verizon is because the company is too big. There are too many employees who know NOTHING. The sales reps are given a 6 week training course (cram session) specializing in ” You gotta make the sale….sell…sell…sell”. Surprisingly this “training” has been approved by management and the lovely UNION CWA. As a result you have thousands of workers on the phone who have no idea what they are talking about. Sadly, the managers of these people know considerably less and do not have the expertise to motivate and develop the workforce.
    When an uneducated Unionized workforce is combined with weak apathetic management you will find that the “inmates run the prison”.

  89. Richard Flores  September 25, 2009 12:58 pm

    verizon is pieces of shit thieves i hate them
    the first time was bad customer service
    the second time was more horrible customer service
    the third time was a fuckin idiot hung up on me when i wanted to upgrade my service
    the last time is when i moved they didn’t have service in my new area, so they have to disconnect it. but they are charging me a disconnect fee….
    bitch
    don’t ever get verizon they are the worst service ever and rip off’s

  90. nancem  October 3, 2009 5:15 pm

    Review the account. Nothing but torture since I signed up with you guys just 5 days ago. (Actually the process of signing up was poor too..Tech gave wrong answer regarding getting refer a friend set up..now my sister looses out on $100 bucks). This now the least of my problems.

    Most important. Look at the record of tech support calls. After torturing me Thursday, you finally agreed to send a tech with a new router. He showed up 3 hours late today..and without a new router..and the first words out of his mouth were “I’m no computer expert”. I explained that I can’t navigate to any sites wirelessly. His response was of course I can’t get Comcast.net. What kind of moron was he? I was just showing him how I can’t get to major sites and because I don’t have them as my SP, he thinks I shouldn’t be able to navigate to their website? He was an idiot. When he tried to blame the wireless problems on my pc (by the way, he only knew how to find the NFL.com site)…I asked him to leave. Subsequent call to your 1-888 tech #…. After 1.5 hours, she says the adapter card is the problem. Sends me to MS who told me baloney. Another call to tech just awhile ago. He wants to bring me through the whole re-set of the router again (that would be try #12, at least). The tech who installed knew there was a problem and said he couldn’t get to the Verizon site. I’d have to finish the activation on my own later on. I am ticked off that he left the job un-done to begin with..You then send the idiot who forgot a router. The next woman blames it on MS and the last tech refuses to send anyone back here without first torturing me via more trouble-shooting.

    Come get your crap out of my house. Before I ordered internet and TV, I had the phone which actually worked fine. You people have however proven over and over and over and over and over again that you stink so now I’m booting the phone out of here too. Kiss three services good-bye.

    Contact me for the date services are to be cancelled. And if I see a bill, I’ll take it to the press, Better Business Bureau, FTC…everyone I can think of.

    Whoever is reading this, you need to go work for a company that will be around for a few years. Given my experience, Verizon isn’t one of them.

  91. Scott  October 8, 2009 3:47 pm

    I feel all of your pain. It’s good to know that I’m not alone. I used to LOVE Verizon to the point where I’d defend them to anyone that bad mouthed them. Those days are long gone.

    I bought the brand new HTC Touch Pro 2 on Oct 2. By Oct 5th it would no longer boot into the OS. I called Verizon and requested an exchange. I received one of two choices:

    Choice 1: Mail in the phone and get a refurbished one back.

    EXCUSE ME? You want me to mail in a $350 phone that had been powered on for, at the very most, 36 hours and in return you’re going to give me a refurbished one? SUCK MY DICK!

    Choice 2: Go to the store I bought it at and turn it in for a refund. FUCK YOU! I’ve waited since January for this phone. I have one now that I paid $350 plus an early upgrade fee for and now because you sold me defective merchandise you want me to wait and hope i can get one in the next shipment? A shipment that you do not know the date of? FUCK YOU! You wont even give me a temp phone in the meantime…you want me to buy another phone! YEAH THE FUCK RIGHT! ARE YOU STUPID? HAS ALL THAT MONEY GOTTEN IN THE WAY OF YOUR COMMON SENSE? You fucked me once and you expect me to gladly bend over so you can do it again? Sorry, things come out my ass not in.

    On top of all this, after 5hrs on the phone speaking to a handful of different reps all saying something different, my wife gets to speak to a manager who has the balls to tell her she needs to be more professional. FUCK YOU! You be professional! You made this personal.

    Worry free gaurantee? = Bullshit
    1 year warrenty? = Bullshit

    Verizon? = Bullshit

  92. verizon customer  October 18, 2009 10:07 pm

    If you want to attempt real resolution, get in touch with me. I have the contact information for Verizon Wireless “Executive Relations” team.

    I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

    Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

    Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

  93. sandra m  November 3, 2009 9:45 pm

    My verizon.net email acct has been down since 9/23 …u do the math ..they obviously can’t –’cause I’ve called them 27 times in the last month & 1/2 (since i;ve started counting @ least…)i’ve called everyone from tech support to billing to cust service to dsl support to tech support to billing to cust service to back again…explained to problem, sent them the EXACT error msg their server is kicking back…and they still can’t fix it ….@ this point it’s so ridiculous that it’s really fun to call them every few days …just to report the problem AGAIN …listen to their spiel about fixing it…wait for a callback for a few days…call them again a few days later….report the problem AGAIN …listen to their speil about fixing it…wait for a callback for a few days…call them again a few days later after not getting a call back to find out the ticket’s been closed, but the problem still hasn’t been fixed…report the problem AGAIN …listen to their spiel about fixing it…wait for a callback for a few days…call them again a few days later….report the problem AGAIN …listen to their speil about about fixing it…wait for a callback for a few days…call them again a few days later to find out the ticket’s been closed…report the problem AGAIN …listen to their spiel about fixing it…wait for a callback for a few days…call them again a few days …call them again a few days later after not getting a call back to find out the ticket’s been closed, but the problem still hasn’t been fixed…report the problem AGAIN …listen to their spiel about fixing it…wait for a callback for a few days…call them again a few days later….report the problem AGAIN …listen to their speil about about fixing it…

  94. ari  November 9, 2009 10:32 pm

    Verizon, please give me back my AllTel. Please

  95. Ari  November 10, 2009 8:34 pm

    I have been an Alltel customer for 10 years and have loved every minute of it. Now that they have sold to Verizon, my bill is three times more than it was before. Verizon please give me back my Alltel. Please.

    Thank you,

    Ari

  96. AJ Douche  November 12, 2009 7:04 pm

    My my - what a nice dividend we are all getting again thanks to you rate payers why are locked into your contracts……

  97. Brian Jackson  November 15, 2009 10:50 pm

    Verizon sucks major ass!!!!! My stepmother has been getting spam text messages on her cell phone at her expense for months now. When she called to get the issue resolved Verizon refused to assist her because she’s not the account holder even though she was able to verify the account. My dad ended up having to call from New Zealand to handle the issue because they refused to assist anyone else. So he calls in and they agree to block text messages on the account. But they won’t cancel the text messaging subscription, told us to message the sender with the word “stop” to cancel the subscriptions. The only problem is they’ve already blocked text messaging making this impossible. So Dad had to calll back to have the block lifted long enough to send the cancel message and then have the block added back on. Well this was annoying enough since it took about an hour to get the issue resolved but then they screwed up the combined billing option on the account. After dealing with Verizon Wireless my father asked to be transferred to DSL support to cancel a redundant Verizon security suite subscription that he was getting charged for. While resolving this issue the representative offered to knock an additonal $10 off the bill every month since my father is a subscriber to internet, wireline and wireless. He agreed ofcourse after asking if he was committing to anything and being told no. Well about two days later we get a letter indicating that the account was de-enrolled from Verizon One-Bill and that we would lose free calling from the Verizon Wireless cell phones to our landline phone and that the feature cannot be restored. At no time did the representative mention anything about cancelling One-Bill or losing any features. Oh and then there’s the quality of Verizon’s internet service. I HATE IT!! Stupid internet randomly cuts off, especially at night. Cost me $10 when it cut off during an online poker game. I’ll bet Verizon won’t offer to reimburse me for my loss. Not that the money itself is that important it’s the principle. I’ve had cable modem with Comcast for years and never had my internet disconnected except when the entire cable system was down due to a storm. (Understandable) My parents internet has been down three times in about a week now and always around the same time at night. This cannot be accidental. I imagine that they’re probably overloaded or else this is when they work on their internet servers. Either way the interruption is totally UNACCEPTABLE. Verizon charges over two hundred a month on the damned One Bill. For that much money the internet should be available any time of the day and should never cut off unless it’s because of severe incliment weather, a terrorist act or someother extreme and unforseen incident. It should not be cutting off on a regular basis. Verizon is a bigger company with a larger network than Comcast. How is it that Comcast is more reliable? Maybe because they actually care about quality service even if their customer service does suck. Bit my bag Verizon!

  98. steve  November 17, 2009 1:56 pm

    I had to buy a phone to use in exchange of the phone I was using. The new phone had the same problems that Verizon support could not fix. I sent the phone back, in NEW condition. Verizon won’t refund the $288.00 I paid for the phone. They won’t give me back the phone either. The customer no-service crooks won’t give me their determination, they claim that I sent the phone back after some ,unknown to me and not agreed to, 30 day limit, the problems weren’t even resolved in the 30 days with either phone. For those of you who think you know better; no it isn’t true that because they claim you pushed a button or heard something over the phone without a WET signature then you are liable to whatever they say you are. The Federal Rules of Evidence clearly refute any such nonsense of binding contracts without WET signatures. The customer no-service crooks insist on hiding everything, won’t give me the address to their legal dept, and clam up out of fear that they will be sued. They are right, I am going to sue them and not in small claims court. I never heard of any alleged conditions they claim apply and I have no such agreement in my possesion and have never seen any such agreement. I have sent them a notorized “Notice and Demand” that they have not responded to. They are now in default. I am going to get several thousand dollars out of these crooks or they are going to have a lien on them that will halt their future business plans in my state. Liens are a wonderful thing.

  99. Ian  November 20, 2009 9:11 am

    My sentiments ass well. VERIZON sucks, big time. Go with Brighthouse and you will get the service. Verizon cicuits are constantly down and connectivity is difficult. Stay away from Verizon!!

  100. D  November 24, 2009 6:49 pm

    I have verizon wireless. They are a really disgusting company. My monthly bill is 310.00. I guess it is not enough to get decent service and be treated humanely. Today I had problem with my bb (for the 19th time) but today was new because I got the same email 6700 times(still receiving it). First guy said the place sending it, i told him it was on my mail client server once. He then said it is bb fault. When u call them they tell yu to call verizon. It is a joke

  101. alley  December 7, 2009 7:54 pm

    I am yet another very unhappy, unsatisfied consumer of Verizon Wireless. I just got off the phone after 75 min of being passed from rep to supervisor to senior supervisor with still no resolution to my problem. I find that these representatives that I have dealt with not only have little experience with customer service but they also know little about the systems and protocols that are in place for Verizon. I am so frustrated! I too have media charges to my account that I specifically requested in the past that ALL access to the web be blocked so that this problem will not occurr again. The rep “Kevin” was his name told me that I removed such blocks back on such a date and therefore the charges are valid. I would know if I did remove such blocks, which I didn’t and in the past, any/all changes were always followed up with a courtesy txt message to my phone making me aware that changes had been made to my account and if I didn’t authorize I could contact them. This time, I was not aware that any changes were made to my account because no such acknowledgement has come to me. I am more disappointed in the mannerism of the last two gentlemen I spoke to. Very condescending and flat out accused me of making the mistake. Any time I have had to deal with Verizon reps they are all about being defensive and not sincerely interested in helping me resolve or a least make me understand why the problems occur to avoid a reoccurance in the future. I am very disappointed and do not find this to be a loyal to the customer company nor is it “Worry Free” as they claim. Be aware and be prepared to deal with many hidden charges that you may or may not be made aware of.

  102. Mike Shafer  December 17, 2009 5:57 pm

    Hey All!

    Well its’ two years later and Verizon is still sucking at it’s best.
    Here’s my take on the matter with their latest thriller in dealing with the spam problem.

    http://www.shafersez.com/2009-verizon-sucks-support-net-neutrality

    Cheers!

    Mike S.

  103. verizon worker who agrees verizon sucks  December 21, 2009 8:41 am

    VERIZON HATES ITS EMPLOYEES, WHO IN TURN….HATE YOU WHEN YOU CALL. Verizon customer service does not exist. Every consultant is on a sales quota and nothing else matters to Verizon. The managers are on a pay scale which is 30% commission. They force their “customer service” people to sell. They have a sales quota and nothing else matters to the managers. If you want to know why they bounce you all over with transfers, it’s because you are not buying today and need a problem resolved. They are forced to use the word “resolve” on every call, but I believe the proper word should be “revolve” as in “to go round and round in an orbit”. This is how SCREWED UP VERIZON is: They lay off managers to make their “bottom line” look better to wall street. Then, they go back and recruit them as “vendors” as they call them. They are contracted on a month to month basis as needed, at lower hourly wages and with no benefits. All this so the top five can justify their annual salary and bonus which totals $80 MILLION…..yes I said $80 Million.. now you know where all your fees and surcharges go, as well as the billing errors and don’t forget all the “cramming” which is rewarded by prizes and gift checks handed out all day long in the call centers. Verizon needs to be exposed. Everyone reading this should also be aware that in Pennsylvania, every customer can call and have their 911 surcharge removed. Maybe this can also happen in other states? ….ask a lawyer friend to look into it. Why should these “FAB-5″ at the top be living like Royalty at the expense of all you hard working honest Americans. Verizon does not care about its employees or customers. Verizon does not care about its lower management. Everyone is miserable there. If I could take a video camera inside a call center to show the world, no one would believe it. They have cheerleaders blasting over the PA system all day pushing whatever products they want sold each day. One day it’s TV, one day Data, it is a joke. It is a known actual statistic that 85% of people call Verizon customer service for a question or problem they have, yet they only “judge” you, the customer service rep on what you SELL. They make sure when you walk in every day that you know that this is a sales job ONLY!!!!! Everyone has a mute button so that you, the customer, don’t hear the Verizon employee shouting “FUCKING OLD ASSHOLE, I EXPLAINED THE PRORATED CHARGES 3 TIMES, GET THE FUCK OFF MY LINE SO I CAN MAKE A SALE” This is the HONEST truth about Verizon customer service. So if you want to know why when you call their “CUSTOMER SERVICE” and you are not buying something, you are treated like a PIECE OF SHIT, which is what you were just called, but you were on “mute” and didn’t hear it. But I did, and so did all the managers. And that’s what you are to them also. The manager’s 30% commission is paid only if their team make their “sales quota”. Verizon is a pathetic excuse for a company. Fortunately for current management, there is a strong financial base from the founding fathers who established this company. If the present team of managers were the originators of this company, Verizon would be in the lumber business now selling telephone poles.

  104. Resnesie  December 21, 2009 7:50 pm

    VERIZON SUCKS!!!!! When I first started with them two years ago I got the triple play. It was at least 6 months before I got the phone, TV and internet working all at the same time and was told various excuses for the crappy service including that the lines in my house were bad and they actually said that they were going to charge me to “fix” the lines they had JUST INSTALLED. When I complained and told them that was bullshit, miraculously, they found the problem was on their end and not the new lines in my house. I cannot use my laptop unless I have the ethernet cable hooked up to it because the wireless internet continuously drops the signal. They kept trying to tell me that it was my computer and I had just gotten a brand new macbook that worked perfectly fine at my friend’s house who does not have Verizon service. Recently, I got rid of my triple play (on time so there would be no early disconnection fee). I decided to keep my crappy Internet service only for $54 per month (which is a rip-off). First, they sent me only one return package for the 2 TV boxes I had. Next, I receive a bill for the triple play for the month of December. I emailed again and told them I didn’t have triple play anymore….I got some bullshit story about how that was not my final bill and I would receive a corrected bill….I just received the corrected bill, and now I am charged $86. WTF?? I told them I should be billed only $54, and now I am awaiting a reply. I can’t call them because I am at work during the hours that they have their customer service open. Verizon should be ashamed of themselves. I have since gotten an HD antenna and receive all of the major TV stations (ABC, NBC, CBS, FOX, etc.) FOR FREE and other stations I stream over the internet FOR FREE. SCREW VERIZON!!!! Once I have a better Internet alternative, I will get rid of Verizon completely.

  105. Verizon is a Sneaky Company  December 23, 2009 6:32 am

    CAN YOU HEAR ME NOW, VERIZON? . IF YOU OWN A BUSINESS OR ARE A CUSTOMER OF ANY KIND TRYING TO DISCONNECT A PHONE LINE, MAKE SURE YOU DISCONNECT AND DO NOT SUSPEND THE LINE. VERIZON WANTS WALL STREET TO “BELIEVE” THEY ARE LOSING LESS LAND LINES THAN THEY ACTUALLY ARE. THEY HAVE A “SAVE THE LINE” DEPARTMENT WHO WILL WAIVE THE NORMAL FEES FOR TEMPORARILY SUSPENDING A LINE. THE REP ACTUALLY GETS A BONUS IF THEY MEET THEIR QUOTA. SO WILL THEIR MANAGER. BUT, AFTER 9 MONTHS, YOU, MR OR MRS CUSTOMER, WILL START TO BE BILLED FULL PRICE FOR YOUR LINE THAT YOU REALLY WANTED TO DISCONNECT. IN MANY CASES, THE BILLS PILE UP AND NO-ONE AT VERIZON WILL ASSIST YOU NOW IN CLEARING UP THESE CHARGES. THE BILLS, UNKNOWINGLY TO YOU, MAY PILE UP AND ARE THEN SENT TO A COLLECTION AGENCY. WHEN YOU CALL IN TO GET HELP, YOU MIGHT BE GIVEN AN ADDRESS TO WRITE TO “CORPORATE”. THERE IS NO CORPORATE. IF YOUR BUSINESS WENT BANKRUPT OR YOUR POOR AUNT PASSED AWAY, GUESS WHAT? YOU’RE SCREWED, THEY’RE SCREWED. ALL BECAUSE VERIZON DOES NOT WANT TO LET WALL STREET KNOW THE TRUTH. WELL IT’S TIME SOMEONE TELLS THE TRUTH. AND IT JUST HAPPENED, THIS IS THE TRUTH.

  106. another verizon quasi-monopoly victim  December 29, 2009 3:06 pm

    Purchased prepaid minutes, got balance-updated message; went to make a call 2 days later, got “your balance is zero” — needed to make the call so upset. Later on, made land line call to cust-svc, waded through their “no human being offered” menus, finally ran maze to get a human, and call was disconnected when I asked “why credit did not work correctly, and would it be fixed?”
    If possible, will never do business with them again, but given limited coverage in the boonies where I live, think I am stuck with smiling and eating their sh*t. May they suffer bankruptcy from accounting fraud.

  107. monica Chadwick  January 1, 2010 6:22 pm

    I\’ve been having nothing but problems with their \”premium package\”. Something weird goes on where the picture breaks up and you can\’t hear the voices… then it clicks on again, but it\’s not where it left off. It kind of appears to be like when I had satelitte, and there was a thunderstorm… very strange. Also, they are charging us $100 more a month than what they promised… Very unprofessional. I like my little netbook (freebee), but I think I\’ll switch to someone else soon. Verizon just is a looser dog company.

  108. john public  January 6, 2010 5:33 am

    +++++ ATTENTION+++++ TO ANYONE WHO HAS BEEN SCREWED OVER BY VERIZON, HERE IS THE SIMPLE SOLUTION, AND PLEASE FEEL FREE TO PASS THIS INFORMATION TO ANY FAMILY AND FRIENDS. JUST SIMPLY CALL THE BOARD OF PUBLIC UTILITIES AND FILE A BPU COMPLAINT AGAINST THEM. THEY WILL COMPLY WHEN THE BPU GOES AFTER THEM. IT’S AS SIMPLE AS THAT. JUST LOOK UP THE TOLL FREE # FOR THE BOARD OF PUBLIC UTILITIES FOR YOUR STATE AND CALL THEM.

  109. dave  January 7, 2010 12:21 pm

    I was just told by Verizon billing department that the marketing department gets the wrong dates for termination of services. Too bad for me, since I got billed for early termination. Billing told me that the marketing department makes “mistakes,” and that I should not have relied on what the Marketing department says. Letter to the State AG’s office is going out today!! Yes, Verizon sucks.

  110. Cody  January 11, 2010 7:23 pm

    Verizon is dreadful. My DSL service from Earthlink wasn’t working. Earthlink said it was a Verizon issue. I called Verizon, explained the problem, and they scheduled a tech to come. After waiting all day the tech never showed so I called Verizon. They didn’t know why he was a no-show but I was re-scheduled for the next day. i asked to be put at the top of the list since I had wasted a day. John put me on hold and came back and said I would be visited between 8 and 9 am the next day. At 9:20 no one had come so I called Verizon. The supervisor (a female) said they weren’t coming since I didn’t have Verizon DSL. I asked why the appt was made if that was the case. She didn’t know. I asked why I wasn’t given the courtesy of a phone call cancelling the appt once they decided not to come. She didn’t know. Then the moron asked if I wanted to switch to Verizon DSL. I told her that since they break promises, make appts they don’t keep and waste my tiem, I was cancellling my land line.
    A week later I called Earthlink and they called Verizon and set an appt. Before I wasted another day, i called Verizon that morning to see if they were coming. The rep said there was no record anywhere of a visit for me scheduled that day although he did see the previous one which he said I cancelled! Shortly after that I was on an important call when my line went dead. I looked out the window and there was Verizon rep who had cut off my service to check the line. Nice of her to warn me but according to Verizon, no service call was scheduled. She didn’t solve the problem. They are idiots!!

  111. Taylor  January 19, 2010 9:27 am

    Verizon is ripping my wife off BIG TIME!!!! Is there any attorney out there in VA who would fight the endless lies and crap from them?

  112. Michelle  January 19, 2010 10:31 am

    We’re supposed to get a 20% discount because of an agreement Verizon has with my H’s employer. We’ve been trying for almost TWO YEARS to get our discount & they just keep giving us the runaround (”sure, we’ll get that processed. Look for your discount in 1-2 billing cycles”). We’ve ended up paying about $400 extra in monthly fees (& we still don’t have our discount!). If we had known they would never give us the discount, it would’ve been cheaper to cancel and pay the early termination fee! Then one time I downloaded a ringtone, but it didn’t work. Instead of just giving me credit, they kept trying to download it over again. I said, “Isn’t that just going to keep charging me for it?” and they assured me no, they would make note of it in the computer & I wouldn’t be charged. Sure enough, on my next bill I was charged three times for that same ringtone (that still didn’t work) AND I never received the credit for the original one! Then one time we were about 5 days late with paying the bill because we forgot about it, which is our fault, true, but it wasn’t like it was 30 days late and we’ve been customers for years & years & we’ve never NOT paid our bill. They shut our phones off and we had to pay a $30 reactivation fee for each phone. No grace period on the due date at all. Like I said, yes, our fault for being late, but come on! That’s worse than a late fee on a credit card or a mortgage, AND they still charge you an actual late fee of $5. Our contract is over next month and we’re getting rid of them. Once we let them know we wouldn’t be renewing the contract, THEN all of the sudden they can add our employee discount to our account “right away” (but they didn’t actually DO it…they just said they COULD) and they got a supervisor on the phone to talk to us when we didn’t even ask for one. Oh, and get this…our contract ends February 15th. Our billing cycle goes through February 21st. What does one have to do with the other, you ask? They won’t let us discontinue our service at the end of our actual contract date. They’re going to keep billing us through February 21st, even though we’re under no contractual obligation to maintain their service. We’ll be paying for a week of service that we aren’t using. They said it’s not possible to cancel service in the middle of billing cycle and kept saying we could keep our service on until the 21st and cancel it then. Yeah, right! That’s how they’d weasel in another contract extension. “Well, since you didn’t actually cancel it when your contract ended…” Sorry, Verizon, not falling for that one. We’ll pay for the extra week, then see what action we can take against you for charging us for service we’re not receiving.

  113. Anonymous  January 19, 2010 11:06 pm

    i hate verizon 2!

  114. Jon Gauthier  February 9, 2010 6:35 pm

    Verizon does suck. They will not help me with my less than 4 month old phone. They wanted me to extend my contract, that was the resolution they offered. Can you hear me now? Well, no, my phone only rings half the time. I asked if I can start to pay only half my bill. America’a Largest Rip Off more like it. I might as well send smoke signals…

  115. P.A.O'Donnell  February 17, 2010 1:21 pm

    Agreed Verizon SUCKS! but there is a way to get help….. Contact your local or state Reps.(or both) for help with Verizon issues. Verizon is still somewhat accountable to the P.U.C. (Public Utility Comm.) in each state.
    I Found in my State ( PA) going to my Rep. for help HAS helped. I opened a “CASE” with the PUC & very soon Verizon Reps. were calling ME! to slove ANY problems. I now have a pretty good list of REAL phone #’s to call & get REAL people to talk to. Dosen’t slove… ALL problems …but helps.

    Give it a try…..works for me……… Good Luck, as they say in Vegas !!

  116. Josh  February 17, 2010 6:01 pm

    OMG, I can’t believe that Verizon actually came out to fix my land line today and screwed it up even more. It just had a delay and now it doesn’t even work. And it’s for a business. Great….

  117. Christina Tharp  February 20, 2010 9:41 pm

    Yeah - I have been a loyal Verizon customer for over six years now, and I figured I would get their internet in my new apt. I should mention I’m also a full time student at a SUNY school (Not an online university)….and this semester they offered a course I needed, but only online. Basically I NEEDED internet. They said it would be set up by a certain date. It wasn’t, so I called. They said they couldn’t fix the problem yet, they didn’t know what it was. Already two weeks into my class and still not able to go online…they said they would call me back. THEY DIDN’T…so I called them….on hold forever, getting transferred for ever…I was on the phone for welll over an hour, with no further info than they would try and sarcastic remarks like “oh, yeah, we know how hard it must be to not have internet”.

    Another week or so goes by and I call again - still not able to get on. SAME THING. I get the run around - transferred all over…I ask for a supervisor, but get either hung up on, or told that they DON’T HAVE A SUPERVISOR.

    Finally, now a month into my course, I have to drop the class completely. Yeah - cost me $750 for the class plus the $150 of the book. STILL NO INTERNET. I call VERIZON and I’m told they will have to send someone out to my apt to see what the problem is. Of course, everytime they had said someone would call, they didn’t…and I had to keep calling them.

    So, they send someone out. Two nice guys…who find out that the phone line to my apt was burned in some kind of underground fire over a year before. Yeah - it was in the records the whole time. I couldn’t get their internet, so they write me off. At this point…I’m pissed but not really ANTI-VERIZON yet….

    Until I get my Verizon Cell phone bill. Yup - I’m dinged for “over my minutes”…TO THEM. Basically, because I had to keep calling them over and over and over, I had racked up more minutes than my Verizon minutes limit allowed - and I’m pretty sure I have the MAX amount of minutes a person can buy already included in my wonderful Verizon plan. So, of course, I call to explain, thinking any reasonable company would understand that I had actually been trying to be loyal to them…after all, I had been a customer for over 6 years. NOPE - after argueing for over an hour (which I’ve been dinged for again!) they say they are not respoinsible, because I should have found a landline to call on, if I knew I would be over my minutes. Um, the land line was the problem, remember? And, yeah - they really charged me for calling VERIZON, even though they could easily see that VERIZON customer service was supposed to be the ones calking ME. FUCK THEM. I’ll tell everyone I know to get a different cell, internet, local phone. To have treated a loyal customer, who was simply trying to purchase their internet like this is PURE EVIL.

  118. Sharon  February 24, 2010 9:22 pm

    Customer Service is clueless, Verizon over charges and the service is good, but god for bid something goes wrong your screwed!! I\’m so sick of spending 2 hours a month on the phone with Verizon. I don\’t want to be over charged so I spend the time to get the charges corrected, but most people don\’t want to be bothered so that is what they hope for. I\’m so sick of it month after month talking to customer service that give me a different story every month. Come on Verizon you make enough money that you don\’t have to screw the customer! When my daughter is 18 I\’m giving up my cell phone because I\’m so sick of the Bull shit!!!!! VERIZON YOU SUCK and you really need to train your customer service to be on the same page. When a customer service representative tells you that she doesn\’t have a cell phone because she doesn\’t trust the company than you know something is wrong!?!?!?!? Two more years when my daughter turns 18 than I\’m done with Verizon!! I would rather deal with Magic Jack.

  119. Anonymous  February 25, 2010 9:13 am

    VERIZON SUCKS

  120. jesse  February 27, 2010 12:40 pm

    verizon fios internet is by far the greatest thing but verizon the company sucks!!!
    here goes i dont want a house phone cause a cell phone is all i need(not verizon) i have been paying my bill via the web for fios every month on time.
    the details are i have to setup auto. bill paymen twith no phone service if i just want fios…no way around it.. i dont like auto bill pay but if thats the only way welllllll……guess i gata give in.i agree to do that. now they want my credit card… all i have is a debit card no credit cards..i hate credit cards. For myself if i dont have the money to buy I WON’T so now what, i can’t have fios cause i dont have a credit card!!??? they dont accept auto bill pay thru a debit card. not to mention i was on the phone with 2 separate phone calls that got me no where at 45 minute a piece got no where with either calls and on the first call got disconnected so i had to start all over at this time u could fry an egg on my head i’m so pissed. with such a big company there should be all kinds of options for everybodys lifestyle..this isnt a ma n pa store a big time organization which is run by a 10 yr old. if ur gana offer services for people make it so that people with different situations can be offered the same services… VERIZON CUSTOMER SERVICE IS THE WORST THING I’VE EVER HAD TO DEAL WITH WHEN IT COMES TO ANYTHING THEY OFFER!!!

  121. annoyed as hell  March 1, 2010 9:45 am

    One of the biggest reasons that many of you (and me) are so frustrated with Verizon is because of stress that the employees are under. Every few weeks there have been MASS layoffs, (it is estimated that 13,2000 were layed off in November alone) and the remaining employees are told “business” as usual, then there is another round of layoffs. You walk into work every day wondering why you should pour your heart into your work when chances are you are going to be laid off anyway….of course this comes out in terms of poor customer service…..Then to add insult to injury you find out that while your friends are being layed off, their executives are making millions of dollars OR they are leaving and getting paid millions of dollars!! Look at the article below,,, these guys are worse than the folks who got bonuses at the Banks that had to be rescued!!!

    Verizon’s $18.5 Million Goodbye to Ex-President
    February 25, 2010, 4:02 pm

    Michelle Leder, who runs the Web site footnoted.org, is keeping an eye on corporate perks disclosed in regulatory filings this proxy season for DealBook’s Perks Watch.

    While much of the attention on hefty bonuses and oversized perks has been focused on Wall Street, Verizon Communications, whose headquarters are also in downtown Manhattan, seems to have learned a thing or two from its neighbors.

    In the preliminary proxy that Verizon filed on Tuesday, it disclosed that Dennis F. Strigl, the company’s former president and chief operating officer, would receive an $18.5 million separation payment this coming July. Mr Strigl, a longtime telecommunications executive who had also served as president and chief executive of Verizon Wireless, announced his plans to retire in early September. His last day at Verizon was Dec. 31.

    Given that Mr. Strigl’s base salary was $1.32 million last year, the $18.5 million payment represents a hefty multiple of 14 times the executive’s base salary. In its filing with the Securities and Exchange Commission, Verizon describes this as required under Mr. Strigl’s employment agreement.

    There are other goodies thrown in as well for Mr. Strigl, including a $1.9 million short-term plan award, a $451,000 executive life insurance benefit, and a tax gross-up worth $367,478. Mr. Strigl will also have his telecommunications services covered for the next five years, which the company estimates will cost around $11,500.

    A Verizon spokesman, Bob Varettoni, said in an e-mail message that Mr. Strigl’s employment agreement “was used as a retention vehicle when Bell Atlantic completed its acquisition of GTE in 2000, forming Verizon and Verizon Wireless. So it was a contractual payment under a legacy employment agreement.”

    Of course, Verizon is no stranger to hefty executive send-offs for retiring executives. In the same filing, the company noted that Doreen A. Toben, who stepped down as chief financial officer last March and left the company in June, received $3.5 million under her employment agreement and also entered into a one-year consulting agreement that paid her $125,000 each month. And at the end of 2008, when William P. Barr retired as Verizon’s general counsel, he received a payment of $10.38 million six months after he stepped down from the company.

  122. Titanic Employee  March 1, 2010 11:14 am

    *****ATTENTION******EVERY VERIZON CUSTOMER, AND PLEASE RECOMMEND THIS TO YOUR FAMILY AND FRIENDS. IF YOU HAVE BEEN A SCREWED OVER BY VERIZON, IT TAKES 2 MINUTES TO FILE A BPU COMPLAINT AGAINST THEM. THAT STANDS FOR THE BOARD OF PUBLIC UTILITIES. JUST GOOGLE BPU, YOUR STATE, AND THE LINK IS RIGHT THERE. IT COSTS VERIZON $1500 EVERY TIME THERE IS A COMPLAINT LODGED AGAINST THEM. THEY ALSO WILL BE FORCED TO INVESTIGATE YOUR ISSUE AND MAKE RESTITUTION FOR THEIR SCREW-UP. TREAT THIS ASSHOLE COMPANY THE WAY THEY TREAT YOU, HIT THEM IN THEIR POCKETBOOK AND MAYBE THEIR CEO IVAN SEIDENBERG WILL NOT BE GETTING HIS $20,000,000 SALARY NEXT YEAR, YES THAT’S $20 MILLION! VERIZON SUCKS AND DON’T LET THEM GET AWAY WITH WHAT THEY ARE DOING TO YOU!!!!!

  123. VERIZON EMPLOYEE  March 1, 2010 11:49 am

    ******************************VERIZON HAS NO CUSTOMER SERVICE DEPT****************************** THE PERSON ANSWERING YOUR CALL WOULD LIKE TO HELP YOU, BUT THE COMPANY FORCES THEM TO CRAM THEIR PRODUCTS DOWN YOUR THROAT WHEN YOU CALL IN WITH A BILLING ISSUE. THEY DO NOT CARE ABOUT YOUR ISSUE, THEY CURSE YOU WHILE YOU ARE ON “MUTE”. THEIR JOBS ARE THREATENED IF THEY DON’T PUSH EVERY PRODUCT DOWN YOUR THROAT AND GET YOU TO “BUY” SOMETHING. THEY EVEN ALLOW REPS TO PUT THINGS ON YOUR ACCOUNT THAT YOU HAVE NO IDEA UNTIL YOU GET YOUR NEXT BILL, THAT IS IF YOU EVEN NOTICE IT BECAUSE THE BILLS ARE SO CONFUSING. DON’T EVEN WASTE YOUR TIME ASKING FOR A MANAGER EVER. CHANCES ARE THAT VERIZON RIF’D THEM RECENTLY (REDUCTION IN FORCE) AND THEY DON’T CARE ABOUT CUSTOMER SERVICE NOR DO THEY HAVE A CLUE EVEN IF THEY DID CARE. EVERYONE IS ON A SALES QUOTA. 30% OF THE MANAGER’S INCOME IS DEPENDENT ON SALES, WHETHER LEGIT OR NOT. EVERYONE IS TREATED LIKE SHIT ALL DAY LONG IN THE CALL CENTERS AND THEY HAVE LESS FREEDOM THEN A FEDERAL PRISONER DOES. IF YOU HAVE A PROBLEM, YOU’D BE BETTER OFF CONTACTING THE BOARD OF PUBLIC UTILITIES AND LODGING A BPU COMPLAINT. THIS TAKES 2 MINUTES, BY PHONE OR ON THE WEB. ***** THE TIME YOU WILL SAVE BY DOING THIS RATHER THAN ANNOY YOURSELF CALLING VERIZON FOR HELP…. AT LEAST AN HOUR, THE MONEY THAT VERIZON WILL BE CHARGED FOR A BPU COMPLAINT….$1500, THE SATISFACTION YOU WILL FEEL BY DOING THIS…..PRICELESS !

  124. even more annoyed as hell  March 3, 2010 12:26 pm

    Surcharges!!!

    Verizon Wireless is nickle and diming you on your wireless bill — make sure you read it carefully and then you can file a complaint.

    On my recent bill I saw that surcharges were going up.

    Regulatory Charge .07
    Administrative Charge .92
    VA Gross Receipts Surchg .08
    Local BUS Lic Surchg .28

    So I called Verizon Wireless and spoke to very kind and honest woman there who told me that she really didn’t know what exactly the surcharges were for. So I went to their website — THESE ARE NOT required taxes - these are VERIZON surcharges which is basically their way of nickle and diming you to make more revenue. These are charges above and beyond your contract rate. So every Verizon Wireless customer is paying an additiona 1.35 (at least in Virginia) above what they agreed to.

    What is most interesting is what Verizon says on their own website regarding these charges.

    “Verizon Wireless’ Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a Regulatory Charge (which helps defray costs of various regulatory mandates, including government number administration and license fees) and a Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) to recover costs imposed on us by the government to support universal service, and may include other charges also related to our governmental costs. It also includes an Administrative Charge, which helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers, (ii) fees and assessments on network facilities and service, and (iii) certain costs and charges associated with proceedings related to new cell site construction. Please note that these are Verizon Wireless charges, not taxes. These charges, and what’s included, are subject to change from time to time.”

    Excuse me Verizon, but this is YOUR COST OF DOING BUSINESS - and if you have one million customers in the state of Virginia, who are paying 1.35, a month, then that means you are taking in 16.2 Million dollars a year, just in these surcharges.

    You can complain about these surcharges to your state Public Utilities Commission. In Virginia its called The State Corporation Commission

    State Corporation Commission

    P.O. Box 1197
    Richmond, Virginia 23218

  125. ram  March 3, 2010 5:01 pm

    verizon really sucks!!! I had a very bad experience … I had my triple freedom and only disconnected my phone service. For this, it looks like they closed my existing account created a new one….and they say that they sent a final bill for my old account which I never received….I usually use myverizon site to pay my bills… those bills were not showing any balance…I kept paying my new bills…however after 3 months when i casually checked my credit history I got the shock…there was an incident reported by verizon about my old account balance….I called them and told them that I haven;t received any bills and nothing was showing in myverizon site and I am didn;t miss any new bills in the three months…for which they said the bill was due for 3 months and thats why we reported and we can;t do anything about it…..

    I am very very pissed off with them…I hate verizon….their customer care is lousy…I will never go with verizon in my lifetime…(just disconnected all of their service though i have to pay an early termination fee…peace of mind is worth the money)….I want to see them go out of business….very soon…

  126. Aaron  March 8, 2010 9:28 pm

    I had a problem where I paid my bundle bill online where the final page displayed an error. I figured since the payments usually get posted within the hour I’d check the next day to see if they got my payment. According to my online statement my payment wasn’t processed. I made the payment again without any error. In a week I check my bank account and they took both payments out. I was enraged and called them. The lady said it would take 6-8 weeks for me to get my money back…what the hell is that it took one day for them to get the money. It would take less time just to take the credit on my bill. I told the lady I needed the money for something else. NO SYMPATHY. It’s company policy to screw the customers who make you.

  127. Anonymous  March 19, 2010 11:02 am
  128. Wolf  April 5, 2010 5:02 am

    Yeah I hear you. Verizon lies a lot, like they’ve charged my bill with stuff I never bought to the point of them cutting it off today.

  129. Rob O'Grady  April 7, 2010 2:08 pm

    DO NOT purchase the Verizon USB Wireless Airport Card. It is a complete rip. Fees start out at $39.99+ tax per month. The wireless service is good for about 2-4 hours of airtime per month…which they do not tell you when buying it. They don’t tell you that the card falls under a two-year contract. They also don’t tell you about the horrid overage charges that incur once you’ve used up the titsy-bitsy amount of airtime service. HUGE, HUGE RIPOFF. SHAME ON YOU VERIZON!

  130. Amber  April 9, 2010 7:39 pm

    Hey! I totally sympathize. But I do not get upset about it or let insipid, indolent people rent space in my head. In just six months they have lied and screwed up my bills, corrupted my computer, TV works sometimes, and phone rarely ever. MY POINT, STOP ARGUING as I found so not worth it. When an individual signs up for Verizon and cell phone whatever you have to sign a contract. I am speaking legal terms. I have done everything made calls, etc… so I am not worried. Anyhow, A contract does not only apply to the person signing up for the service. It is called a contractual obligation. The said individual is signing up for certain services at a specified amount etc… Both parties legally must ADHERE TO THIS. If you have proof as I do, just cancel them and do not worry about it. As I have heard from many parties on the Internet every month different amount, services do not work, and so on…Per the Contractual Obligation they are violating they law, by billing too much, not providing service on a consistent basis, etc.. You do not need a lawyer, just keep detailed records of every call you make to them, calls they do not return, all of your bills, and the problems you are experiencing. By the way, none of the huge corporations due their own billing, it is all out-sourced. That is why when you call them they have know idea what you are talking about. I actually had one CSR two weeks ago ask me, “I see that you received a credit on your last months bill for $100, what is that for?” I responded, “It is an extremely long story, goes back to the date of my installation. Why are you even asking me? You are the one who work at Verizon, not me, you should know what the credit is for not be asking me.” She got so ticked off, it was unreal. I said, “You really work at Verizon? and began laughing hysterically. I cannot believe this, this is so utterly pathetic no one at Verizon seems to know what is going on, and by the way I know you are lying about all these bogus expenses on my bill.” It’s the tell, like in poker. If a person blinks, or acts fidgety. Well, on the phone it is the same thing. If you ask a direct question and the persons voice quivers, hesitates, or responds with an AH, Well Umm, it’s because. You know they are so full of it. I respond with Sure, do you really thing that I am going to buy that? You are so lying. My contract states I pay so and so much per month for the three services, etc… and I know I am correct. Stick to your guns. Know Your Legal Rights, and Good Luck! Hope that this helped

  131. Maddy  April 11, 2010 1:15 pm

    I HATE VERIZON. Swtich while you still can, they are a terrible company

  132. Judy  April 21, 2010 9:11 am

    Verizon FIoS is locking people in now for a two year period… COMCAST is not locking people in, I know this because I just upgraded comcast for my bosses mom.. Unfortunately.. “I” have Fios which I hate. and their OnDemand movies library Is horrific. I recently cancelled my Stars, Cinemax and Encore because they were the same movies over and over mothn after month andfter month.. and I picked up Flix… they told me the movies on Flix change every week.. this is ABSOLUTLY NOT TRUE… Flix SUCKS.. and now again same movies over and over and over week after week. And when I watch a move on Flix.. EVERY TIME.. EVERY MOVIE.. I have to turn the volume up to %100 percent max.. then I forget and when I go back to live TV I almost jump out of my skin. But the WORST is trying to talk to someone at Verizon.. I recently called it took 15 minutes of pushing buttons with a F#$%ing computer.. to get to the right place.. I hate it hate it.. Yes I am loced into a 2 year contract.. it would not phase me in the least to “PAY THE PENALTY” to cancel and get the hell out of Fios in a heartbeat.. They are HORRIBLE.

  133. jm turp  April 24, 2010 12:14 pm

    Very frustrating!!!!!! VERY VERY RUDE AND POOR CUSTOMER SERVICE!!!! THEy won’t even help you, we want to add additional box for our new TV my husband got for his birthday present and we call verizon for a new set up. and they were just the most rude people my husband talked to.

    since we are stuck in that contract which will expire in July, we can’t do anything about the new tv so we just decided to return it. sad, but there’s no one there that will help you at all, they just kept telling you we will call you back but they never did, and they told me to wait for couple of minutes and i’m stil on hold ow for about 40 mins. they really really sucks!!!! i’ll just finish my contract & bye!!

  134. johnny  May 1, 2010 5:44 pm

    I live in NJ. Two years ago, I bundled with Verizon. 6 months later after massive downtime and the inability to get a tech to come out for weeks I dropped DSL. Then 6 months after that, after 8 losses of dial tone, I dropped them for land line. In the process, Verizon reneged on just about every promise they made from credits on lost service to a gift card for bundling.

    Back in March, I switched cellular providers back to AT&T and Verizon got me again. It’s the nothing is in writing policy that they use on everything so they always claim they never said what they said. Out another $60 on cancellation fees. I got them down from $120.

    And of course meanwhile FiOS has never shown up in our town even though we are surrounded by towns with it.

    What can I say except Verizon is the worst company in America. I still BTW have DirecTV which was the only good part of the Verizon bundle.

  135. Business Account  May 11, 2010 6:33 am

    Verizon sucks! I have a business email account along with my dsl. With my business email, I have up to 8 sub accounts that I can have open. I currently had one and needed to add another sub account. Since I could not do this myself online (for over a month, I kept getting error messages) and I phoned the Verizon rep 2 x to have them do (each time getting a response that their system must be down). On 5/6/10 I was on the phone again trying to get a sub account activated, and the dumb ass tech took down both my other email accounts and still didn’t activate my third account. How can one tech take down two email accounts and no one else in Tech Support up to Supervision can figure out how to enable my email accounts? I keep getting the phrase, we will have it rectified in 24-48 hours, but I have been down now for 105 hours!! The other excuse, “it is in another dept” I ask them to phone that dept and expedite this since my business depends on my email. They have no way to contact this “other dept” WTF!! If I had another dsl in my area, I would have jumped ship by now but this is exactly why Verizon in my area sucks because they have no competition.

  136. Ray  May 11, 2010 7:51 am

    As a business owner I had to fire Verizon and switch to another company. They dropped YAHOO as email service provider which interrupted our email service for 1 month. They couldn’t import all of our business contacts - only those beginning with “A” thru “C”. Their Vermail software is “cheap”. Their Tech Support took several calls before I could get someone to get my email working on our DROIDs. Their technical support has very long wait lines - VERY LONG. Three (3) times in a row I couldn’t understand what their Tech Reps were saying (or couldn’t hear them) and had to hang up.

    I finally called and cancelled my Internet service and went with another company. I CAN NOT RECOMMEND VERIZON INTERNET SERVICE TO ANYONE.

    If my company ever offers the level and quality of technical that Verizon does, I would fire everyone and shoot myself.

  137. Timothy  May 13, 2010 3:30 pm

    In 2005 I signed a 2 year contract with Alltel. A month ago I got a $300 bill for roaming on a contract that before Verizon forcibly took it from Alltel was nationwide. Was forced to pay half the roaming illegally I might ad but I cannot afford a lawyer- Yesterday I saw they hadn’t posted a payment that cleared my bank 4 business days prior. During the phone call I was told in order to change my phone number the guy at tech support for Verizon couldn’t do it but without a doubt if I drove across town to Best Buy (buy more) they could do it for sure. Got there this afternoon and surprise surprise they couldn’t. I called Verizon from the BB store and told them if I couldn’t change the number I didn’t want to pay for a 3rd line. The line they said was under a contract and I couldn’t turn it off without early termination fees because apparently a while back when I called them and asked them to suspend the line they –oops– assigned me another 2 year contract. FRACK!!! Verizon sucks Verizon sucks Verizon sucks

  138. Christina  May 17, 2010 12:20 pm

    Verizon is the WORST!!! I have been having some serious issues with them. Customer Service is AWFUL. I am going to send a Certified Letter to the President. Here is the info in case anyone is interested:

    Francis J. Shammo
    President - Verizon Telecom and Business
    1 Verizon Way
    295 North Maple Avenue
    Basking Ridge, NJ
    07920-1002

    Phone # 908-559-2000

  139. Quido T. Sarducci  May 25, 2010 9:48 am

    It is now May 25, 2010 and I image you are still on hold. We were in the evil grip of Verizon until my neighbors and I decided to be proactive and lobbied our City and County to allow Comcast in.

    I dropped Verizon three months ago, still trying to get a final bill from them. After wading through their horrible automated phone menu that constantly tells you, “I did not get the”, punching in buttons over and over, finally got to On Hold. Been on hold now with the worst, crappy music in the world, poor sound quality, worn out. Been on hold for over 25 minutes now, waiting to get them to send me a final bill.

    When I call Comcast, I get a representative about the second ring, and they are very responsive.

    Well, I am still on hold now with Verizon and they’ve been telling me for the last 30 minutes that my wait time is “less that five minutes”, the horrible, ear-busting crappy music is still blaring. I hope this is the last time in my life that I have to contact Verizon.

  140. FUVZW  June 2, 2010 11:47 pm

    The WORST customer service! DROID does,…………but verizon will charge you an arm and leg for it.
    Like any “new” device verizon offers, the mentality seems to be “disable then charge” for features/capabilities already existing on the device. fuvzw!

  141. Anonymous  June 4, 2010 4:00 pm

    VERIZON SUCKS is almost an understatement. If you do not have Verizon - do yourself a huge favor - do NOT sign up! They are theeee worst at customer service. I called them and told them that our email works about 20% of the time, the only thing they said they’d do for me is give me a $20 credit. Now, for getting service abnout 15% of the time, I reuqested a full comp of the past month. they denied me - I told them to come get thier shit off my house within 24 hours or they will find their electronics in the middle of the road, smashed to he#$.

    ANYTHING is better than Verizon! and I do mean ANYTHING!

  142. Dee  June 23, 2010 5:18 pm

    verizon does suck and I don’t use that word, but in this case I’ll repeat it- VERIZON SUCKS!!!!!!!!!!!!!!!!!!!!!!!
    They told me I could go from the 1400 minute plan to the 700 minute plan, so I did. Then my bill came in $28 higher yet I only used 682 minutes not 700. They won’t remove the $28 as they say that when I switched to 700 minutes I was only suppose to use 619 minutes for the month due to pro-rating. So I was to pay for 700, but only use 619. Since I used 682 I paid more than if I had stayed on the 1400 minute plan. IDIOTS!!!!!

  143. Dee  June 23, 2010 5:22 pm

    VERIZON SUCKS and I don’t use that word, but I’ll repeat-
    VERIZON SUCKS!!!!
    They charged me $28 more for the 700 minute plan when I only used 682 minutes because they pro-rated the change from the 1400 minute plan to the 700 minute plan.
    STUPID VERIZON…..DUH! 682 is less than 700, so therefore I should not have to pay $28 for less minutes. THIEVES.

  144. Bill Christiansen  June 25, 2010 3:30 pm

    I’ve been trying to get Verizon to correct their billing mistake for eight months. Each time I call I’m told it will show as corrected on the next statment and, of course, it never is. I’ll get transferred and transferred again until I get the story about how it’ll all be taken care of. Hasn’t yet so I just won’t be paying it. What an incompetent outfit.

  145. Kajon  June 27, 2010 9:37 am

    @Fi Fo
    You are a complete moron! I used Verizon, then Sprint, and now am with ATT. Verizon was the worst, with Sprint second, and I was with both of them for many years. Dropped calls, shitty phones, no customer service, your bill was whatever they felt like getting from you that month. Terrible!!!! So take your Verizon loving ass and go get screwed. ATT has been WAY WAY better

  146. Connie Kirk  July 9, 2010 2:23 pm

    After two years of almost continuous problems with my phone and DSL service I’m convinced that Verizon is staffed by trained monkeys (and I’m sure that’s an insult to monkeys everywhere). Heck, even a reasonably well-trained monkey could do a better job than those morons.

    Monkey #1 installs the DSL and phone. A few weeks later a pack of monkeys invade the neighborhood and dig up the street to install FIOS cable (no one asked for it, no one wants it). These bad monkeys dig up yards, damage sprinkler systems and, the best part, cut existing phone/data lines with their careless digging. After calling Monkey #2 (after getting past the automated phone monkey which is no small feat) to explain the issue I’m told that it will be two or three weeks before Monkey #3 can come out to investigate the problem (which, I’m told, must be a problem that I caused since their pack of digging monkeys is known to be exceptionally careful). Monkey #3 misses several scheduled appointments (when they say they will be there between 8:00am and 7:00pm, it means they will arrive at 6:59pm and have to reschedule) but finally fixes the damage caused by the pack of digging monkeys. Good monkey! Ah, but then the pack of digging monkeys returns to attack some of the yards they missed in the first assault and cut the copper again. Bad monkeys! So its back to Monkey #2 to try and schedule an appointment with Monkey #3. This has happened at least 5 times now….and as I type this rant I’m waiting yet again for Monkey #3 to show up.

  147. Norma Segui  July 24, 2010 4:17 pm

    Verizon truly does not care about their customers! Twice in a row they have failed me and they couldnt care less! They sold me a phone and said it would work..IT DID NOT! Then I buy a Blackberry..”sure, this phone is perfect”, “yes, it works in Iraq so no worries, you will be fine”. GUESS WHAT? It did not work!! I come to speak to Customer Service and they said “we will credit for days not used..no crap Sherlock!!! My 2 year expires tomorrow and I am looking for a new company!

  148. Anonymous  August 2, 2010 11:03 am

    Verison sucks, I signed on for a $39 plan and the bill was over $50 every month. I cancelled when I broke my phone and they would not stop billing me for over a month. I requested they not and they refused, wanting to bleed me for one more payment rather than understanding that I cant use the phone.

  149. Joe  August 6, 2010 1:19 pm

    It appears Verizon Wireless is on the verge of bankruptcy. They do not appear to own much of the cell towers and equipment and instead lease bandwidth and analog access from other companies. They are waiting for the last minute to renew leases in an attempt to bolster their bargaining position. Unfortunately it is not working and they are losing access to leased space around the country.

    If you use Verizon Wireless service you might want to consider dumping them now before you are left high and dry without warning.

  150. Anonymous  August 18, 2010 8:34 pm
  151. R Stearns  August 26, 2010 8:01 am

    Verizon Sucks:

    My wife went to the Verizon store to upgrade her phone. She wanted the Driod 2, but the store was out of them. Let me say here, that Verizon is very activly advertising all the new Droids, but they aren’t in stores yet. In other words, they are advertising and selling phones they don’t have yet. But more on that later.
    She ended up with a Droid. The first model. From day 1 it didn’t work correctly. She goes back to the store and the techs there look at it and tell her it is a prob with the software. Verizon is aware of the prob and will soon have a fix. So now, she’s got a phone she really did not want ( because the store did not have the phones they were advertising) and now her new phone isn’t working properly. The techs did some sort of software thing and the phone seemed a little better. They told my wife she would get an upgrade thru the phone maybe next week. In other words: They advertised phones they did not have to sell- the phones they did sell were defective and they also did not know when or how the phone was to be fixed.
    Now, yesterday, my wife goes to the verizon store to trade her phone for one of the newer droid models. Guess what. The TV is full of droid commercials but the stores don’t have them, yet.
    So it was decided that my wife would have her old phone reactivated untill the new droid comes in. She says ok but she wants some pictures off of her droid moved to her old phone, and without missing a beat, the guy behind the counter says it will cost $20 to move those pictures. $20 for him to move maybe 25 pics to an old phone that we wouldn’t have in the first place if Verizon had their s#$t toghther in the first place!
    Recap: They advertise phones they don’t have
    The phones they do have don’t work right.
    They know the phones don’t work right but sell them anyway
    They don’t know how or when the screwed up phones will be fixed
    They suggest we use our old phone for a while then want $20 to move pics from their screwed up phone to our old one that we don’t want.

    Lost in the middle of all this: It’s about 20 miles one way to the Verizon store. So far, we have at least 4 trips to the store. Gas at $2.75 a gal. Average 20 mile to the gallon and we have $over $20 wasted on gas because of Verizon’s business practices. Not to mention how much money we spent on the upgrade of the phone. You spend over $100.00 after their rebate on a new driod. Does it stop there? NO! Now you buy the car charger, the protective covers. the protective case,etc. Not to mention the $30 a month internet package wether you want it or not. And the guy behind the counter nonchantly says”It’ll cost $20 to move your pictures. That was when I asked him if he wanted all of my money. I took out about $10 out of my wallet, threw it on the counter and said” There, now you have it all.”
    Things escalated from there and the manager told me to leave or he would call the police.
    Now, After all the BS, and getting a phone that didn’t work, then alot more BS from Verizon I get pissed off and they want to call the police. I guess they didn’t want the other customers in the store to hear how bad they had things screwed up.
    Anyway, I finally left the store and a while later my wife came out ( with her old phone). I didn’t ask about the $20 and she didn’t say. I also didn’t ask if there were any other “charges”, and she didn’t say.
    When will my wife will get her new phone ? Will it work properly? And how many hidden charges will be on it? What!!! Hidden charges? Of coarse there are. One that I have found on my phone is the City ID. Whats that you ask? Well, your phone will tell you what city/town your incomming calls are from. This is needed why? If you don’t know where the call is comming from how will you be able to talk? How many people call from a strange place and don’t mention it? They are prob calling to tell you they are where ever they are. The cost of this fantastic service that Verizon put on my phone without telling me: $3 a month. Now, $3 a month doesn’t sound like much, and it isn’t if you need the feature, but how many people are Verizon ripping off every month?
    Leyts say conservitively 5 million? I know verizon has more than 5 million cust. but for arguments sake, 5 million. Thats $15 million a month!! Times 12 = $180 million a year!!!! With that kind of free money a company ( any company) could buy a lot of congressmen. Alot of favorable legislation. And, well, you get the idea.
    It’s like all these stupid but costly fees the airlines are allowed to throw our way. They literally steal our money .
    So, call your phone provider and request an itemized bill. And don’t be surprised if they charge extra for it.
    It’s been an eye opening trek, trying to get a phone ( they don’t have) and not having it bankrupt us. And not needing a doctor visit fot the hipertension.
    Not a fun trek, but eye opening!
    And, I get to go back and have them remove the City ID rippoff from my phone. Can’t wait!!!

  152. complaint on verizon from heather cranford new jersey  October 13, 2010 2:47 pm

    anyone else have any issue with verizon coming out to your home to install your phone jack then lieing about \”showing up?\”i am one of the people but now suing,daddy a attorney taking over my case and i will win he say,they lied repeatedly and i have proof.

    now my dilemma is this:

    i was told a tech from verizon will be out on four occasions to install/re-wire my in condo/house 2nd jack so i can have a home office regular fax line for a seperate number,and have a regular house number et. or utilize a splitter but still it has to be rewire by VERIZON TECH.ok fine. i was given new number last wk.

    october 6th or so. guy come out and did not rewire anything,but rather just say ok your OTHER number to the fax is install,ringing your ALL SET!

    he did no rewiring i notice,and now i can\’t get no fax,or another tech to come out here. i been gettin the lie,deception inhumane treatment of WE ARE COMING BACK TO DO IT ON october 11 then oct 12 then the 13th of oct.2010 NO BODY TODAY IS HERE AGAIN,I HAVE 2 SUPERVISOR LOOKIN INTO THIS and trying to now get a verizon guy the repair tech to come properly install my jack,the fact the LIE deceive mislead the client into thinking they are coming and we are stuck losing our hourly salary and missing dr.appt. etc. work closing business down etc. like i had to do today as a home health care aide own business had a few people i was not able to work today,care for due to verizon lieing in my area THREE TIMES ! saying OH WE ARE GOIN TO COME BACK OUT,just all lies,so be careful everyone.
    and get names or record even when your dealing with VERIZON. always better to have protection as a recorder handy to TAPE record,if legal in your state the representative convo of PROOF they said they are coming back out to install etc. and appt time,and rep.name badge i.d number then if they do not show ask for reimbursement or sue for it,i am doing just that(dad is a attorney)so i amlucky to save on legal fees,but he say i will get paid for the three times they say they are showing up and just never did.
    BUT LIE TO SAY OH WE WERE THERE BUT YET I have Security Cam on each end of my apt bldg.condo
    and it would show clearly if a guy from verizonshow up the repair people at verizon lie,and i am suing
    them for hours of back pay and i m sure daddy say i will get it since i have proof
    i miss over 75 hours
    x 16.50 per hour,i will get it back.
    good luck with verizon keeping your appt.for home service.and jot down each name of each party
    your being lied to from,as i did luckily i did my daddy filing my lawsuit against verizon saying the fact
    i have all names and supervisor name and repair date on recording three times establish the truth i
    say and shall get my money owed to me plus add\’l damage.

  153. Geezenslaw  October 28, 2010 8:04 pm

    Yep, Verizon Wireless sucks but smarter than me. Two years ago this December we should be at the end of our two year contract, right? Nope! Like you: my family members unknowingly upgrade their phones and Verizon happily moves the contract date up by 6 months. Meanwhile, I’m a software engineering professional (term used lightly) and I will need an android soon so I can extend my company’s enterprise web app to the smart phone world. Nope! can’t do no such thing because according to Verizon: I signed a contract. Very friendly customer oriented rhetoric. I am only waiting to July 2011 when I get to tell Verizon to shove their wireless up-there-ass!

  154. peter  October 29, 2010 10:27 pm

    verizons Supportfor phone,internet, tv and Cell SUCKS !!!!!!!!!!!!! There is no way to contact them, other then email their phone systen Sucks. I’m thinking about going to Comcast. I though they were a good company but I geuss they got too big.

  155. Anonymous  December 7, 2010 3:06 pm

    MELVIN, VERIZON SUCKS!!!!!!!!!!

  156. Verizon SUCKS  February 3, 2011 10:18 pm

    My wife and I have the Triple Play package (home phone, Fios TV and Internet). We also have both our cell phones with Verizon. I’m happy with their fiber internet service, but ALL the DVRs we’ve gotten have been complete shit. They tend to spontaneously shut down or reboot. They also frequently cut off the last 5-minutes of most programs we record. Think about that for a second: You spend either 1/2hr. to 1hr. watching your favorite show, and the F***ING CONCLUSION of the show gets CUT-OFF. We’ve decided to dump the FIOS TV and simply go with an arial, as we don’t even watch TV much anymore. By the way, due to this issue, we’ve both discovered the joy of BOOKS! Methinks this is rather ironic, since Verizon makes a load of $$$ from their crap TV service.

    Anyway, trying to make sense of their online billing account stuff is also maddening. Tonight I tried to login using my login and password and I couldn’t. I’m thinking, WTF?!? Did my account get hacked or something? Anyway, I’m forced to spend about 45mins. trying to get logged in and finally (dunno how), it suddenly let me in and I find out our account login has changed. Verizon’s message says, “We’ve changed your login name and your account is now more secure.” I guess it’s pretty friggin’ secure if even the account owner cannot login - WTF? Next, I have to reset my account PIN. Uhm, okay, so I do that and my home phone rings with an automated voice giving me my new PIN number. I then use this to log into my account. Wonderful! I’m finally logged in and can get my friggin’ bill. About 5-mins. later, the phone rings again. I pick it up and it’s the stupid automated voice again giving me a new PIN. I hung up on it prematurely, because I thought it was a redundant call from them. Well, I just tried to log into my account again with the previous PIN and NOW I’M BLOCKED FROM MY ACCOUNT AGAIN?!? I’m about ready to get my shotgun and blow away my Verizon modem, DVR-player and various cable boxes.

    Thanks Verizon for stealing around 2hrs. of my life I will never get back. You fags should be ashamed of yourselves.

    FUCK YOU!

  157. Rusty Hale  February 15, 2011 7:02 pm

    The absolute worst customer service I have experienced. The run around, the I am soooo sorry, the check is in the mail, the other lies. Bottom line is that I pay over $210 a month and the TV service is not even usable. Video but no audio. Called to get help. They agreed to replace the STB. Took a week to get a replacement. Called to get a billing credit and experienced the same sucky customer service. How do they stay in business? I have no idea. I can get very good server from anyone for $200 a month.

  158. Laura  June 10, 2011 3:01 pm

    I’ve never had a long-torture experience with Verizon, but I do agree. They treat people BADLY.
    When you call them, they’re always trying to sell you something. It makes me avoid calling customer service. I know they won’t Just Answer the Question - they’ll try to push this and that on me.
    Their automated “help” is awful! The software for it is really badly done.
    For example my DSL stopped working. I called the repair line, I went through a LONG automated call, entering this and that, responding this and that. Then finally the software decides my problem is “fixed” because I told them my modem was turned off. I had turned it off because the automated voice had told me to reboot it. Awful software, it should realize you might have just turned the modem off.
    So I called again, I got a person. Who tells me that the Verizon internet isn’t working in my area!!!
    Now why couldn’t the repair menu have told me that, right away? And how long the service was likely to be out?
    And why do they force you to go through that stupid automated menu?
    I asked the agent how you get an agent rather than going through the automated system. He told me you say “agent” twice. I tried repeatedly saying “agent” to the automated system. After about ten tries, I finally got switched to waiting for an agent.
    So a few days later, my internet again stops working. After more unnecessary wasting of my time with the automated system, I finally get an agent. Who tells me my modem is broken.
    They mail me a new one. It did get there the following day. The software to start up my internet with the new modem did not work right. It is also not written to take account of the various possibilities for what the customer will do.
    They don’t seem to have quality software engineers working on the software. It’s not well thought out.
    So again I call an agent. Who did get my internet working.
    Now I have to make a special trip to a UPS dropoff place to return the old modem, because Verizon is too cheap to pay to have their defective modem picked up at my house.
    They are such a money-scrounging hard-selling low-quality company. I may go elsewhere for my DSL.
    I have thousands of dollars in Verizon stock and I seriously want to sell it.
    Because as a customer you get inside information on the quality of the company - and long-term, its prospects for success. They probably get away with this garbage because they’re the local phone provider. But I think a lot of people are going to make the extra effort to go elsewhere.

  159. Nick Nafpliotis  July 2, 2011 11:45 am

    I recently had Verizon try to collect a made up bill for 2 years. It hurt my credit score and I was harrassed with phone calls asking me to pay for service I never purchased. However, I did get the last laugh :) http://ramblingbeachcat.blogspot.com/2011/07/nick-vs-verizon-round-3-conclusion.html

  160. Kelly Hardy  September 23, 2011 10:31 am

    I was with Alltel originally until Verizons bought them out..first thing I noticed was the arrogant and rude customer service….Slow and misinformed staff. Every contact I have had with them has been negative…Were as Alltel..I never had to talk to customer service..the provided a service we paid our bill and that was the extent of our relationship…a little over a week ago my phone stopped working..I got a hold of Verizons they said they are upgrading their software..I have been without out a phone for over a week now..they are using the same excuse and I have asked for them to release me of my contract in which they refuse….What ever you do..Don\’t use Verizons..it\’s worth going someplace else to just be treated fair….

  161. Leo  December 30, 2011 12:24 pm

    After my father passed away (10 days) ago, my sister called Verizon, asking to change name on Lifeline account from his name to mom’s name.

    Today, several days later Verizon disconnected her phone!!! People are still trying to call her with condolences and get ‘The number you dialed is not in service’ message.

    I called Verizon and rep. told me that there was some mix up on Verizon part and that phone will be restored 2 hrs later.

    3 calls later with Verizon (with at least 1/2 hr waiting time on each call) representatives - phone is still NOT working. The worse part is that different representatives tell different story every time.

    Shame on you Verizon!!!

    This is what happens when large company has NO competition, especially for land line, needed so much by cenior citizen(s) like my mom.

  162. steve smith  January 28, 2012 8:30 am

    VZ easy access is the biggest goddamn joke going! 5 min. to load a 30 sec video clip! At times one minute to even access email!! What a piece of crap!!!!!!

  163. Anonymous  April 1, 2014 9:10 pm

    We all want want we pay for… Verizon does NOT deliver. Some one should be be accountable. They are very astute about sending out my bill every month, but provide me with services that are substandard.
    i have no recourse other than changing companies.. Unhappy is an understatement!

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