Verizon Sucks! Big Time
I have to vent this out. I can’t believe an established company could be messy like this!
Verizon installed FiOS in my neighborhood. They have been sending letters to promote the services. One is the bundle of FiOS and VoIP phone with good price. So, eventually I decided to give it try. And the troubles started.
Day One: Failed DIY
Went online on Verizon’s site trying to go the DIY way.But the site came back tell me I can’t get bundle and prices are different. Gave up.
Day Two: The Big NO
I called Verizon using the number on its letter. Got a lady representative and start talking. After reading all the benefit of FiOS (while I was patiently waiting till its end), she started looking up information. Then told me I can’t get the bundle. She start reading all the stuffs on her screen, I guess, trying to convince me that I can’t. I know I can because my neighbors have it. Then she started making up things up like one house can have it but the house next might not have, etc. After 40 minutes I gave up.
Day Three: The Long Yes
I called the same number. Got a guy representative. Without hesitation, he said I certainly can have the exact deal from the letter. Of cause there were readings of the good things about FiOS blablabla. After almost a hour and couple of mistakes I finally got it ordered. I ordered higher speed with higher price. It made me wondering how a company service persons told a customer totally different things on the same offer!
Day Four: The Music Chair
Received a confirmation email. The price shown in the email is the right one (higher one) but the speed is the basic (not the one I ordered). So, I called the number the Day Three guy gave me and tried to use the confirmation number to fix it. Got a lady representative called Diane. Then, She can’t find any order associates with my phone number. I explained that I did put a order and had confirmation number at hand. After couple of back and forth she got upset and started getting rude, asked me if we want to do this for a whole day (What the #@$%@!). Then, she left while I was talking, leaving the phone on music, till now, a hour later, the phone is still on music. I guess she black-marked the call and no one will pick it up.
I’ll see how long they will let the call hanging there! I’ll let you know.
Telecom needs change! I can’t wait company like Google gets into the industry and rock the house. The problem is that there is not other choice. I can’t just switch to others because there is no others to provide local phone for me. Monopolies raised sucker company like Verizon with such bad and messy customer services. The thing is, I can’t do anything about it, except venting out here.
The music is still on …
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Thanks for the advice, but after having them screw me over by extending two of my phone contracts by a year, I’ll never give them my business again.
Here’s my sad story:
http://christhis.com/archives/293/verizon-reps-are-liars
Recently signed up for Verizon DSL. Went to an official Verizon store to sign up. Was told I’d get e-mail confirming my order. When I got the e-mail the rate was different from what the young lady at store had told me. I called the 888 number which sent me somewhere on other side of planet in South Asia.
Person answering phone said they were doing security scan on their system and would call me back. Did not call back. Waited couple days and called the 888 number again and was back in South Asia. This time some one could talk too me. Unfortunately, after telling lady that the rate was different from what I was told at store she said there was nothing she could do about it. She did ask me if there was anything else she could do for me today. I then went back to store I’d ordered the DSL service from and was told they don’t have the records at the store for orders and made a big deal about sending my problem to an “Evaluation Team” that was some kind of strike force that deals with customer problems. The young man at store told me the “Evaluation Team” would contact me by e-mail within a matter of hours to resolve my problem. Yeah you guessed it, never was contacted by “Evaluation Team”. But wait had been given a local number at the store I had placed the order at because I figured there has to be an area office somewhere. I mean I even saw the name of a District Supervisor up on the wall. He must have an office where he goes an laughs and laughs all day over the maze he has constructed called customer service . Although no one in the store could tell me where that would be. Yeah right! So I called that local number and after going through the 4 minute phone tree, which I forgot to mention about my previous calls that had sent me to South Asia, I found the local number sent me to South Asia again and someone who could not help me. I then called the store again and asked for manager and told him of my problem. He said this was his first day as manager at that store but he’d get right on my problem, pull a few strings, and get back too me in about 2 hours. Still waiting a week later for his phone call. I also asked for the phone number of the District Supervisor and yes it was a real number with answering machine. I left message but once again never heard form the district supervisor. Meanwhile, I had recieved my modem to hook up the DSL service and found it did not work in my building even though they had said so at store. Well I guess i could keep partaking in these reindeer games set up by Verizon or take it to local consumer affairs office but I cry uncle. I wish Uncle Sam really gave a hoot about us poor schmucks left to deal with these horses behinds who run retail these days! I plan on cancelling the contract and swallowing the termination fee and hope they don’t keep charging me anyways. Lesson learned never deal with Verizon again , as if they gave a hoot. I bow my bloodied forehead to the corporate behemoth. Merry christmas Verizon, only not in those words.
Verizon is evil. I ordered the FIOS triple play in Dec. For the first two weeks nothing worked - no phone, no TV, no internet. Even after the problems were “fixed”, our internet service is slower and goes down frequently. Then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. Clearly “triple play” means that Verizon screws you in three ways: 1) the quality of services gets worse with FIOS, 2) they overcharge you, and 3) they renege on their promotion promise.
Verizon is THE WORST. I am in disbelief. We just switched to Fios 3 weeks ago and today we switched back to Cablevision and not a minute too soon. Every one of the dozens of promises they made us turned out to be a lie and I spent 3 days on hold trying to speak to a customer service rep TO NO AVAIL. Literally holding for hours and calling back over and over. Then go online and after half an hour find a live chat, all they say is “you have to call the number”. Then go to email, you get a computerized response. I couldn’t get ANY customer service whatsoever. Here are some of the discoveries we made as soon as we agreed to sign up:
1- No HDTV boxes available for unknown amount of time, at least 2 months
2- No MSNBC.
3- The $99 a month bundle (which is was a big selling point b/c our cable bundle was $125) doesn’t include taxes and fees like cable’s price does so it’s actually $120, basically the same as what we had.
4- They said we would get a free HBO package for a year. Lie, didn’t get it.
5- They said we would get a $200 AmEx card and a $50 Target card. All we got was an offer for a $100 Circuit City gift card!
6- The Fios cable box makes a loud whirring sound all the time whether it’s on or not!! So there is a loud whirring sound in your living room 24/7!
7- The guide interface on the tv SUCKS. It takes up almost the whole screen so you can’t scroll through the guide while watching a program like you can on cable.
8- The DVR routinely cuts off the last minute of any show you tape. That’s always a nice touch!
9- And of course the capper is that when you try to call, email or go on a live chat to address any of these issues, YOU CAN’T GET ANY SERVICE!!
Switching to Fios/Verizon was an absolute disaster. I have never ever ever experienced anything like this from such major company.
Yes Verizon sucks. Hate it, hate it, hate it! I experienced all the issues Keith talked about. With the exception that we didn’t get any gift cards. We have only gotten the shaft from this joke of a company. It took them THREE weeks to install it. No Phone, internet, or cable for THREE weeks in our new home. They Tore up my yard laying the lines, and killed my grass, and while they were at it they pulled several of the previous Comcast cable lines. None of my other cable outlets (that were previously installed) that do still have lines, will WORK now when I take the Verison FIOS cable box to another room. Just did this to paint our bedroom and GREAT NO TV in the guest room because it only works in the bedroom. It’s like paying one phone company to install all the lines, then switching to another company, and only a FEW jacks work. If I hadn’t of stopped them they would have run a wire all the way around my all brick home INSTEAD of wiring it properly and wanted to make holes for bugs and termites to get in all over the brick. Good grief. Where do they find these loser installers? When I refused to let them butcher my brick they said they couldn’t do it??? Never had that problem with wiring before with ANY other company. They must be told in loser cable camp training to get in, get out, no extensive work, take the quickest route regardless of structural damages.
The new menu SUCKS worse then the last one. There is a Huge box right in the middle of the menu that forces you to see what is in the middle of the page. It also Cuts off the last selection on EVERY page so you have this scrolling issue to see what you “may” be missing which boils down to going through most pages ONE channel at a freaking time.
Forget trying to search for anything on this crappy new menu. It adds layer, after layer, after layer..NO kidding. Each catagory is like going back to the stone ages in computers where they lay each page out next to the first one, taking up more space. We have a large TV and I still have a hard time reading it because the layout is so horrible. Can’t imagine trying to read a thing on it with a small TV.
We did the works with this God awful company. Phone, Internet, and FIOS. All awful. My computer is slower NOW then before. It cuts off all the time. They refuse to make my home number PRIVATE but have been charging me additional for having a private number. I hget that run around too. Never ever talk to the same person and they lie and say they ahve No note that I ever called. I want my money back. They gave us some crazy woman’s former number who has bill collectors after her and these people are relentless! They act like they think I am lying when I say I am NOT her. Forget call screening. Maybe it will work when it feels like it, maybe it won’t. The phone, internet, and cable have cut off all the time with NO inclimate weather. Have no idea why. Internet has just shut off so many times for NO reason that I am at the point where I am paranoid in saving every few paragraphs because I have LOST so much work. I am done with this nut case company. Customer service is nON-existent. But that is no different with any other cable or phone company. Yes the DVR dose cut off the last few minutes and forget trying to start to tape if the movie or show has already started because it will not let you. Time to use the VCR again and forget all this DVR nonsense.
We need AMERICAN companies to be right here in the USA. Forget this over seas garbage. We need mom and Pop shops down the street again because I assure you they would not be lying through their teeth telling customers whatever they felt like just to get off the phone with them if they knew that customer would be knocking on their door face to face demanding some answers.
I am not just done with them -I want action! I am going through my Community collecting complaints right now. They need a lawsuit. Their bundle plan is a fraud. Bait and switch clear as day. Kieth is right…NO cheaper and definitely not $99.00 when they are through with all the ADD ons. No more hidden fees! We pay Over $200.00 a month and that is with only one premium movie channel. That is another thing that gets my goat. Encore and a few other movie channels used to be no extra cost. The only time any of the movie channels have any newer movies is during FREE week for more suckers to get reeled in. we are back to renting and need to toss the whole thing. Could buy a pot load of movies each month for what we are paying for with this company and that is just what we are going to do. I am fed up with all the deception and lies from these cable companies. This one in articular really takes the cake.
Do NOT go with this company unless you just love having misery in your life because that is all it has brought us and I have yet to talk to anyone who hasn’t had the same complaints or worse.
I hate Verizon, I am constantly in phone trees, they just transfer you from person to person, and to do the littlest thing you have to be on the phone for hours… no joke. They are the worst company I have ever dealt with. I have probably been on the phone with them a total of 10 hours over transferring DSL service. AHAHAHAHA!!!
verizon sucks, i opted for the bundle, they send 2 bills, i am paying twice for the same service, when one bill is not paid, they suspend my service, then support gets invovled, they tell me to pay my bill on the first account, now my service is suspended again, now i have paid double bills with no service, and the suppot is useless
Verizon Sucks!!!!!!
I have been charged an additional $1.00 for insurance (2 year manufacture extended warranty)
for the past 7 years by Verizon. The manufactuers (Samsung) warranty had expired but Verizon kept charging me $5.99 instead of the Asurion insurance of $4.99. 5 years times 12 months =
$60.00 of charges I have paid for a service that was expired!!!
It took 1 hour with a Verizon rep to have the monthly insurance charge adjusted to reflect
the correct amount. No reimbursement was offered or given.
I was told by the Verizon rep that it is the consumers responsibility to insure the billing
statement is correct (what a joke). I hope everyone who reads this checks there billing statement
for overcharges.
Note: Ask questions about your charges, if the Verizon rep is not helping you
in a satisfactory manor ask to speak to a manager, get his or her name, ext. number, and call
center. I record the phone conversation as a backup for information that was given to me by
that phone rep. I have been hung up on several times when I tell the rep that I am recording
the conversation, seems like the Verizon reps are afraid of being held accountable for the
information the pass down to the consumer. Hey Verizon!!! Your sevice sucks!!….. CAN YOU HERE
ME NOW!!!!!!!!!!!!!!!!!!!!!!
YOU’RE RIGHT!! VERIZON DOES SUCK!!!! THEIR CUSTOMER SERVICE REPS ARE COMPLETELY RUDE, AND SOME OF THEM ARE DOWNRIGHT STUPID. THEY WON’T EVEN GIVE YOU A DISTRICT MANAGER’S NUMBER, BUT YET AT THE SAME TIME, THEY WON’T HELP YOU. THEY’LL OVERCHARGE YOUR CREDIT CARD FOR MORE THAN YOU AGREED UPON AND THEN THEY WON’T FIX IT. THEY SAY IT’S NOT THEIR PROBLEM. WE ALL NEED TO DO SOMETHING ABOUT THIS SO THAT THEY CLEAN UP THEIR COMPANY!!
I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
Herndon, VA
Verizon is such a big RIPOFF…..
These damn A-holes made a mistake when we discontinued our Verizon telephone sevice over two years ago (switching over to Time Warner Digital Phone) and they continued to charge us for service, for a short time.
As a result, a charge of $ 57.00 was sent to a collection agency, and now it is showing up on my credit report. Even though Verizon knew full-well that we had requested that our service be discountinued…. those f*ckers continued to charge us, and never notified me that the account was past due. I spent hours on the phone trying to get things corrected, and never made any headway.
All I can say is “F*ck you, Verizon.”
I hope that your stocks plumit to the ground, and your company goes belly-up… you greedy Bastards!”
VERIZON CALL CENTER REPS SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(IF YOU LIVE IN HAWAII YOU NEED TO READ THIS)
Back again with another incident with Verizon call center in Bellevue Wash.
I always check my minutes used 8 days before the end of my billing cycle.
Set the alarm on your phone to remind you, it will save you from going over on
your minutes, .45 a minute for overage usage will add up quickly.
If you think you may go over, pay the $20.00 for the minute upgrade package.
That equals out to be about 44 minutes @.45 a minute versus 450 minutes
@ .04 cents a minute. Verizon phone reps wont tell you this because they want to
pay the .45 overage fee.
I called Verizon yesterday to find out why my phone usage seemed so high.
I have a 450 minute calling plan for 39.99 a month.
The phone rep (Victoria EXT#3752) told me that there was a problem with their
computer system calculating the minute usage for Hawaii customers. (That seemed a
little strange to me why only people in Hawaii were affected by the “glitch”)
She stated that I shouldn’t worry about the 8 minutes that I was presently over and
that all the customers she had helped in Hawaii were experiencing the same problem.
I then asked her if she could guarantee me that I was not over my allotted minutes.
She said no, I then asked her if she told everyone she talked to in Hawaii about not
“worrying” about the computer generated call usage, she replied yes.
I asked her “what if the usage was correct as far as being over their allotted minutes?
would they be charged the .45 a minute fee. She said yes, they would be charged
the .45 a minute rate. I gave her the cost comparison with paying the $20.00 for the
44 minutes as opposed to the 450 minutes. She seemed dumbfounded when I explained the cost break down per minute. I immediately asked her to change my plan to the 900 minute plan for the additional $20.00 and to speak to her supervisor. She told me that I made her feel like she was not doing her job correctly. I told her if she received erroneous information from a call center rep that cost her money wouldn’t she feel the same way? I explained to her that she should have offered
her customers the option of purchasing the minute upgrade just in case, and if the don’t go over,
the money would be refunded, “no harm no foul” but at least they would be protected against
the REDICULOUS .45 CENTS A MINUTE RATE!!!!
I am sure this will cost a lot of people in Hawaii a lot of money.
Her manager (Laurie EXT 3080) apologized for the misinformation, what a joke, this supervisor
told be two weeks ago that I would have to pay for a software upgrade (WM5) for a replacement
phone I had received from Asurion. I asked to speak to level 2 tech support who gave me the download website for free.
It seems that the phone reps at Verizon are full of misinformation (S***T).
Every time I ask to speak to upper management I am told that they will not accept calls from
customers. WHY????????, because non of the call center supervisors want to be held accountable
for their or their subordinates actions. No contact with upper management means that they can continue to provide the same crappy service without being held accountable.
Hey!!!!!!!! Doug Benson and Rick Dasch, upper management for the Bellevue call center according
to Laurie @ EXT 3080, GET OFF YOUR A***S and train your employees properly!!!!!!!
It seems like your call center is full of McDonalds rejects!!!!!! The only reason I stay with Verizon
is because I spent $780.00 on a PDA phone that is only supported by Verizon (at the moment). With WIFI cell phones and VOIP your days are numbered.
I let my contract lapse and it would be a cold day in hell before I sign another contract with Verizon!!!!!!!! CAN YOU HEAR ME NOW????!!!!!!!!!
I’m currently battling verizon over billing issues. I was promised the bundle rate & they’ve been charging me a much higher rate than promised. I went to the BBB & FTC & waiting to see what happens next. Verizon insists that I never agreed to the bundle rate (phone, internet & TV) though I have a signed contract for it & agreed to it over the phone with their sales pimp. They’re greedy, dishonest rats. They cut off my phone today. I’ll probably lose my internet service & TV tomorrow. They think I owe them over $500 for last month. They’re not getting another penny out of me. The contract reads “$129.99/month” Also, they STILL have the wrong phone number on my account & keep emailing me to correct it, but their link to update it isn’t Vista compatible. What a cheesy outfit. They won’t be around long. They’re the “Yugo” of telecommunications.
Verizon wireless is a scam, they have limited availability, and even though I have unlimited minutes, my phone bill has been unreal because even though they say I have unlimited minutes there wrong. I will deffenitly change providers as soon as possible. I will change my home/office phone to a VOIP connnection thru my T-1 and probably switch back to landline for regular home use. I am done with verizon.
I just Google Verizon sucks so that I could cast my vote. I didn’t really read the long vent of the original post, but no matter what the post said, it must be valid. There is no other company in the US that I can imagine that treats their customers so poorly, has such ill-trained staff or cheats as many people by flaking on their end of the bargain. The way commerce works is, you pay and the other end delivers. From my experience, and that of most people I’ve read, WE PAY and VERIZON WELCHES by not providing reasonable or reliable service.
Verizon sucks. Clear and simple.
I set up dsl with verizon and they cut my phone off for three days, the tech support has no clue how to help me out with trying to get online. I had to call an outside source to help me get online. Then verizon suspened my email account and I call them they ping pong me back and forth from tech support to billing department and no answers. I should have kept cable it was $17 more per month but I had no hassles like I’m facing now.
I freaking hate Verizon it is by far the worse network in the entire world. The thing that makes me mad the most is the whole I phone thing when i hear that some kid from Jersey unlocked the i Phone i was ecstatic then i figured out some bull about a sim card which i have no idea wtf that is but over all it means that i cannot buy the I Phone that ive wanted to come out extremely bad FUCK VERIZON
Amen Brother! I had huge problems with VZ when I ordered FIOS. The sales person promised me my bill will be under $100 for two TV units, high speed and LAN phone line. When I got the bill, it was over $130. They said the first bill would be high, but after that it should be under $100. Second bill comes in, the thing is over $140. I call VZ customer service, man that lady was telling me all kind of things. She said I was getting billed partially for my high speed online. I’m like WHAT? Partially billed, why the f**k are you trying to fool me by billing me 75% of my service. Are you trying to attract customers this way?
I got pissed and hung up the phone. I later called back the same number to cancel my FIOS. FYI, guys/gals FIOS is crap. The shows I watch still have interruption like sound cuts out and slight loss of video. Also, VZ sales don’t even know what their selling. I asked them a bunch of questions (Sprint Fiber Ops Tech), they couldn’t answer 95% of them. Their dumb just like they work.
Venting some more, VZ telecom techs are the dumbiest SOB’s. Their the laziest techs I have ever met. Have you ever visited their CO offices? Man, the thing is loaded with handicap parking spaces. Show’s that most of them are not even fit to work (no offense to the regular handicaps).
Verizon is terrible. I have prepay with my verizon cellphone and I did the automated pay, I believe it was February or March. At the end of the call the automated prompt tells you to press 1 to leave your credit card on file or 2 to remove it but when I pressed 2 nothing happened. Figuring that I had moved out of good reception, I simply called customer service, of course waited forever, and then they removed the card. The next month it happened again and when it happened the following month I realized that it was their system not my reception. This has been going on for months and they refuse to fix the problem or give me any credit what-so-ever for every tme I need to call in. I even had one customer rep say that they have it programmed not to really remove the card for my convenience, so that it will remain on file for easier recharging. I told him its a hassle to call everytime and wait forever to have it removed. He also confessed that he had heard of this problem many times before. Which is unlike the last supervisor who said that she had never heard of this problem. (Pretty unlikely). It is now August and they have yet to even fix the problem or even give me one penny of credit for the hassle. I am now shopping around for a new provider.
Aric this is your big sister Alane, so long no call—-drop me a line on my my space, or mom knows my number—so call me——love you
alane
by the way Aric , I agree—my experiences have been really negative with the bunch of them—they need to get their professionalism together…..
or at least get their stories straight —-
alane
all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
Verizon Cust. Serv. is very bad
I called to change my phone #
I got the new #
For 2 weeks, I kept receiving calls from collecting agencies & banks meant to the person who had that #
I called Verizon, they promissed me to change it without fees
My telephone sevice has been disconnected for 2 days, I spent hours calling on my cell phone and getting switched to a diffent departements again & again
After 2 hours the lady supervisor called me back promissing to have my service connected “very shortly” (I have her voice on my cell phone)
7 hours later I am still without phone, God knows when they will do it
WHAT KIND OF CUSTOMER SERVICE IS THAT?
I am not alone, search the net and see just google “VERIZON SUCKS”
9-11-08
Had to call Verizon re pin: number for the Internet payment. I was instructed at the site that a pin number would arrive in 2 min. I did not recive me my pin number in two or 5 min or ever.
So I called - 20 mins on hold when some one name Shane, tells me that he can not help me and is going patch me over to another dept. they answered in 3 min. A Anand answers , then we have to have conference call with billing dept, when the billing dept gets on the phone this takes 5 mins later. A Bill Lesion, he has to call me back because the connection is so messed up , it sounds like Bill is under water and recorded message is playing in the background. So Bill does call back all the while listing to a recorded message in the back ground well it was not so much in the back ground it was more like talking over us by this time I have been on the phone for about an 1hr now. Now we are waiting again while Bill hooks us up to yet another Dept., the “e center”(the same one that Shane works at), we wait for another 20 minutes for some one from there e center to answer the phone. A woman gets on the line and she seems to think she can help Bills Lesion says you have this now and he is going to leave us.
As soon a he hangs up the call drops
Wasted 1 and half hours.
If I were you, I will tell Verizon company about Diane being rude… If I were you.
I will feel better if they fired her.
I have the Verizon as well, and I don’t like their service, connection is too slow!
I’m planning on giving HughesNet a shot. If I were you, FORGET VERIZON!
I mean, RUDE representatives, slow internet connection? HeheH don’t waste
your time with their CRAP!
#
Uncle Sam Sucks September 4, 2008 2:00 am
all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
————————————————————————————————–
HahahaHH, get a load of this guy!
This is what I’m talking about, RUDE employees.
I will definitely change service.
Sam, why don’t you take that piece of
microphone with you, put it up higher… higher.
OK, now… stick it up your ASS! you stupid piece of crap!
#
Uncle Sam Sucks September 4, 2008 2:00 am
all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
————————————————————————————————–
HahahaHH, get a load of this guy!
This is what I\’m talking about, RUDE employees.
I will definitely change service.
Sam, why don\’t you take that piece of
microphone with you, put it up higher… higher.
OK, now… stick it up your ASS! you stupid piece of crap!
I absolutely hate Verizon too! They are the worst company. I cannot even understand how they can still be in business. Sometimes I think it’s impossible that anyone can be that incompetent and imagine that they are doing things to me on purpose.
I own a restaurant and was using Verizon for my landline phone service and print advertising. Almost everything Verizon did was wrong. The information they printed on the billing was wrong. The bill amounts were wrong. When they collected my checks, they put the funds in the wrong account, then sent an automated message to the restaurant at a random hour/date to inform us they would be cancelling our service. Needless to say, nobody had a clue until it was too late.
After about 6 months of calling, writing and threatening, explaining my situation over and over and over again to different people who claimed to be doing something about it but never really doing anything, they FINALLY fixed my billing issues.
Eventually I switched to Brighthouse out of shear frustration. Verizon, being the vidictive company they are, cut my phone service a day early costing my business hundreds of dollars. Now they harass me for an early termination fee, and on top of that, are giving 411 customers the wrong phone number when they ask for my restaurant. When I called for them to correct this, they basically told me they didn’t care because I wasn’t a customer anymore.
Yes, Verizon sucks.