Verizon Sucks! Big Time
I have to vent this out. I can’t believe an established company could be messy like this!
Verizon installed FiOS in my neighborhood. They have been sending letters to promote the services. One is the bundle of FiOS and VoIP phone with good price. So, eventually I decided to give it try. And the troubles started.
Day One: Failed DIY
Went online on Verizon’s site trying to go the DIY way.But the site came back tell me I can’t get bundle and prices are different. Gave up.
Day Two: The Big NO
I called Verizon using the number on its letter. Got a lady representative and start talking. After reading all the benefit of FiOS (while I was patiently waiting till its end), she started looking up information. Then told me I can’t get the bundle. She start reading all the stuffs on her screen, I guess, trying to convince me that I can’t. I know I can because my neighbors have it. Then she started making up things up like one house can have it but the house next might not have, etc. After 40 minutes I gave up.
Day Three: The Long Yes
I called the same number. Got a guy representative. Without hesitation, he said I certainly can have the exact deal from the letter. Of cause there were readings of the good things about FiOS blablabla. After almost a hour and couple of mistakes I finally got it ordered. I ordered higher speed with higher price. It made me wondering how a company service persons told a customer totally different things on the same offer!
Day Four: The Music Chair
Received a confirmation email. The price shown in the email is the right one (higher one) but the speed is the basic (not the one I ordered). So, I called the number the Day Three guy gave me and tried to use the confirmation number to fix it. Got a lady representative called Diane. Then, She can’t find any order associates with my phone number. I explained that I did put a order and had confirmation number at hand. After couple of back and forth she got upset and started getting rude, asked me if we want to do this for a whole day (What the #@$%@!). Then, she left while I was talking, leaving the phone on music, till now, a hour later, the phone is still on music. I guess she black-marked the call and no one will pick it up.
I’ll see how long they will let the call hanging there! I’ll let you know.
Telecom needs change! I can’t wait company like Google gets into the industry and rock the house. The problem is that there is not other choice. I can’t just switch to others because there is no others to provide local phone for me. Monopolies raised sucker company like Verizon with such bad and messy customer services. The thing is, I can’t do anything about it, except venting out here.
The music is still on …
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Thanks for the advice, but after having them screw me over by extending two of my phone contracts by a year, I’ll never give them my business again.
Here’s my sad story:
http://christhis.com/archives/293/verizon-reps-are-liars
Recently signed up for Verizon DSL. Went to an official Verizon store to sign up. Was told I’d get e-mail confirming my order. When I got the e-mail the rate was different from what the young lady at store had told me. I called the 888 number which sent me somewhere on other side of planet in South Asia.
Person answering phone said they were doing security scan on their system and would call me back. Did not call back. Waited couple days and called the 888 number again and was back in South Asia. This time some one could talk too me. Unfortunately, after telling lady that the rate was different from what I was told at store she said there was nothing she could do about it. She did ask me if there was anything else she could do for me today. I then went back to store I’d ordered the DSL service from and was told they don’t have the records at the store for orders and made a big deal about sending my problem to an “Evaluation Team” that was some kind of strike force that deals with customer problems. The young man at store told me the “Evaluation Team” would contact me by e-mail within a matter of hours to resolve my problem. Yeah you guessed it, never was contacted by “Evaluation Team”. But wait had been given a local number at the store I had placed the order at because I figured there has to be an area office somewhere. I mean I even saw the name of a District Supervisor up on the wall. He must have an office where he goes an laughs and laughs all day over the maze he has constructed called customer service . Although no one in the store could tell me where that would be. Yeah right! So I called that local number and after going through the 4 minute phone tree, which I forgot to mention about my previous calls that had sent me to South Asia, I found the local number sent me to South Asia again and someone who could not help me. I then called the store again and asked for manager and told him of my problem. He said this was his first day as manager at that store but he’d get right on my problem, pull a few strings, and get back too me in about 2 hours. Still waiting a week later for his phone call. I also asked for the phone number of the District Supervisor and yes it was a real number with answering machine. I left message but once again never heard form the district supervisor. Meanwhile, I had recieved my modem to hook up the DSL service and found it did not work in my building even though they had said so at store. Well I guess i could keep partaking in these reindeer games set up by Verizon or take it to local consumer affairs office but I cry uncle. I wish Uncle Sam really gave a hoot about us poor schmucks left to deal with these horses behinds who run retail these days! I plan on cancelling the contract and swallowing the termination fee and hope they don’t keep charging me anyways. Lesson learned never deal with Verizon again , as if they gave a hoot. I bow my bloodied forehead to the corporate behemoth. Merry christmas Verizon, only not in those words.
Verizon is evil. I ordered the FIOS triple play in Dec. For the first two weeks nothing worked - no phone, no TV, no internet. Even after the problems were “fixed”, our internet service is slower and goes down frequently. Then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. Clearly “triple play” means that Verizon screws you in three ways: 1) the quality of services gets worse with FIOS, 2) they overcharge you, and 3) they renege on their promotion promise.
Verizon is THE WORST. I am in disbelief. We just switched to Fios 3 weeks ago and today we switched back to Cablevision and not a minute too soon. Every one of the dozens of promises they made us turned out to be a lie and I spent 3 days on hold trying to speak to a customer service rep TO NO AVAIL. Literally holding for hours and calling back over and over. Then go online and after half an hour find a live chat, all they say is “you have to call the number”. Then go to email, you get a computerized response. I couldn’t get ANY customer service whatsoever. Here are some of the discoveries we made as soon as we agreed to sign up:
1- No HDTV boxes available for unknown amount of time, at least 2 months
2- No MSNBC.
3- The $99 a month bundle (which is was a big selling point b/c our cable bundle was $125) doesn’t include taxes and fees like cable’s price does so it’s actually $120, basically the same as what we had.
4- They said we would get a free HBO package for a year. Lie, didn’t get it.
5- They said we would get a $200 AmEx card and a $50 Target card. All we got was an offer for a $100 Circuit City gift card!
6- The Fios cable box makes a loud whirring sound all the time whether it’s on or not!! So there is a loud whirring sound in your living room 24/7!
7- The guide interface on the tv SUCKS. It takes up almost the whole screen so you can’t scroll through the guide while watching a program like you can on cable.
8- The DVR routinely cuts off the last minute of any show you tape. That’s always a nice touch!
9- And of course the capper is that when you try to call, email or go on a live chat to address any of these issues, YOU CAN’T GET ANY SERVICE!!
Switching to Fios/Verizon was an absolute disaster. I have never ever ever experienced anything like this from such major company.
Yes Verizon sucks. Hate it, hate it, hate it! I experienced all the issues Keith talked about. With the exception that we didn’t get any gift cards. We have only gotten the shaft from this joke of a company. It took them THREE weeks to install it. No Phone, internet, or cable for THREE weeks in our new home. They Tore up my yard laying the lines, and killed my grass, and while they were at it they pulled several of the previous Comcast cable lines. None of my other cable outlets (that were previously installed) that do still have lines, will WORK now when I take the Verison FIOS cable box to another room. Just did this to paint our bedroom and GREAT NO TV in the guest room because it only works in the bedroom. It’s like paying one phone company to install all the lines, then switching to another company, and only a FEW jacks work. If I hadn’t of stopped them they would have run a wire all the way around my all brick home INSTEAD of wiring it properly and wanted to make holes for bugs and termites to get in all over the brick. Good grief. Where do they find these loser installers? When I refused to let them butcher my brick they said they couldn’t do it??? Never had that problem with wiring before with ANY other company. They must be told in loser cable camp training to get in, get out, no extensive work, take the quickest route regardless of structural damages.
The new menu SUCKS worse then the last one. There is a Huge box right in the middle of the menu that forces you to see what is in the middle of the page. It also Cuts off the last selection on EVERY page so you have this scrolling issue to see what you “may” be missing which boils down to going through most pages ONE channel at a freaking time.
Forget trying to search for anything on this crappy new menu. It adds layer, after layer, after layer..NO kidding. Each catagory is like going back to the stone ages in computers where they lay each page out next to the first one, taking up more space. We have a large TV and I still have a hard time reading it because the layout is so horrible. Can’t imagine trying to read a thing on it with a small TV.
We did the works with this God awful company. Phone, Internet, and FIOS. All awful. My computer is slower NOW then before. It cuts off all the time. They refuse to make my home number PRIVATE but have been charging me additional for having a private number. I hget that run around too. Never ever talk to the same person and they lie and say they ahve No note that I ever called. I want my money back. They gave us some crazy woman’s former number who has bill collectors after her and these people are relentless! They act like they think I am lying when I say I am NOT her. Forget call screening. Maybe it will work when it feels like it, maybe it won’t. The phone, internet, and cable have cut off all the time with NO inclimate weather. Have no idea why. Internet has just shut off so many times for NO reason that I am at the point where I am paranoid in saving every few paragraphs because I have LOST so much work. I am done with this nut case company. Customer service is nON-existent. But that is no different with any other cable or phone company. Yes the DVR dose cut off the last few minutes and forget trying to start to tape if the movie or show has already started because it will not let you. Time to use the VCR again and forget all this DVR nonsense.
We need AMERICAN companies to be right here in the USA. Forget this over seas garbage. We need mom and Pop shops down the street again because I assure you they would not be lying through their teeth telling customers whatever they felt like just to get off the phone with them if they knew that customer would be knocking on their door face to face demanding some answers.
I am not just done with them -I want action! I am going through my Community collecting complaints right now. They need a lawsuit. Their bundle plan is a fraud. Bait and switch clear as day. Kieth is right…NO cheaper and definitely not $99.00 when they are through with all the ADD ons. No more hidden fees! We pay Over $200.00 a month and that is with only one premium movie channel. That is another thing that gets my goat. Encore and a few other movie channels used to be no extra cost. The only time any of the movie channels have any newer movies is during FREE week for more suckers to get reeled in. we are back to renting and need to toss the whole thing. Could buy a pot load of movies each month for what we are paying for with this company and that is just what we are going to do. I am fed up with all the deception and lies from these cable companies. This one in articular really takes the cake.
Do NOT go with this company unless you just love having misery in your life because that is all it has brought us and I have yet to talk to anyone who hasn’t had the same complaints or worse.
I hate Verizon, I am constantly in phone trees, they just transfer you from person to person, and to do the littlest thing you have to be on the phone for hours… no joke. They are the worst company I have ever dealt with. I have probably been on the phone with them a total of 10 hours over transferring DSL service. AHAHAHAHA!!!
verizon sucks, i opted for the bundle, they send 2 bills, i am paying twice for the same service, when one bill is not paid, they suspend my service, then support gets invovled, they tell me to pay my bill on the first account, now my service is suspended again, now i have paid double bills with no service, and the suppot is useless
Verizon Sucks!!!!!!
I have been charged an additional $1.00 for insurance (2 year manufacture extended warranty)
for the past 7 years by Verizon. The manufactuers (Samsung) warranty had expired but Verizon kept charging me $5.99 instead of the Asurion insurance of $4.99. 5 years times 12 months =
$60.00 of charges I have paid for a service that was expired!!!
It took 1 hour with a Verizon rep to have the monthly insurance charge adjusted to reflect
the correct amount. No reimbursement was offered or given.
I was told by the Verizon rep that it is the consumers responsibility to insure the billing
statement is correct (what a joke). I hope everyone who reads this checks there billing statement
for overcharges.
Note: Ask questions about your charges, if the Verizon rep is not helping you
in a satisfactory manor ask to speak to a manager, get his or her name, ext. number, and call
center. I record the phone conversation as a backup for information that was given to me by
that phone rep. I have been hung up on several times when I tell the rep that I am recording
the conversation, seems like the Verizon reps are afraid of being held accountable for the
information the pass down to the consumer. Hey Verizon!!! Your sevice sucks!!….. CAN YOU HERE
ME NOW!!!!!!!!!!!!!!!!!!!!!!
YOU’RE RIGHT!! VERIZON DOES SUCK!!!! THEIR CUSTOMER SERVICE REPS ARE COMPLETELY RUDE, AND SOME OF THEM ARE DOWNRIGHT STUPID. THEY WON’T EVEN GIVE YOU A DISTRICT MANAGER’S NUMBER, BUT YET AT THE SAME TIME, THEY WON’T HELP YOU. THEY’LL OVERCHARGE YOUR CREDIT CARD FOR MORE THAN YOU AGREED UPON AND THEN THEY WON’T FIX IT. THEY SAY IT’S NOT THEIR PROBLEM. WE ALL NEED TO DO SOMETHING ABOUT THIS SO THAT THEY CLEAN UP THEIR COMPANY!!
I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
Herndon, VA
Verizon is such a big RIPOFF…..
These damn A-holes made a mistake when we discontinued our Verizon telephone sevice over two years ago (switching over to Time Warner Digital Phone) and they continued to charge us for service, for a short time.
As a result, a charge of $ 57.00 was sent to a collection agency, and now it is showing up on my credit report. Even though Verizon knew full-well that we had requested that our service be discountinued…. those f*ckers continued to charge us, and never notified me that the account was past due. I spent hours on the phone trying to get things corrected, and never made any headway.
All I can say is “F*ck you, Verizon.”
I hope that your stocks plumit to the ground, and your company goes belly-up… you greedy Bastards!”
VERIZON CALL CENTER REPS SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(IF YOU LIVE IN HAWAII YOU NEED TO READ THIS)
Back again with another incident with Verizon call center in Bellevue Wash.
I always check my minutes used 8 days before the end of my billing cycle.
Set the alarm on your phone to remind you, it will save you from going over on
your minutes, .45 a minute for overage usage will add up quickly.
If you think you may go over, pay the $20.00 for the minute upgrade package.
That equals out to be about 44 minutes @.45 a minute versus 450 minutes
@ .04 cents a minute. Verizon phone reps wont tell you this because they want to
pay the .45 overage fee.
I called Verizon yesterday to find out why my phone usage seemed so high.
I have a 450 minute calling plan for 39.99 a month.
The phone rep (Victoria EXT#3752) told me that there was a problem with their
computer system calculating the minute usage for Hawaii customers. (That seemed a
little strange to me why only people in Hawaii were affected by the “glitch”)
She stated that I shouldn’t worry about the 8 minutes that I was presently over and
that all the customers she had helped in Hawaii were experiencing the same problem.
I then asked her if she could guarantee me that I was not over my allotted minutes.
She said no, I then asked her if she told everyone she talked to in Hawaii about not
“worrying” about the computer generated call usage, she replied yes.
I asked her “what if the usage was correct as far as being over their allotted minutes?
would they be charged the .45 a minute fee. She said yes, they would be charged
the .45 a minute rate. I gave her the cost comparison with paying the $20.00 for the
44 minutes as opposed to the 450 minutes. She seemed dumbfounded when I explained the cost break down per minute. I immediately asked her to change my plan to the 900 minute plan for the additional $20.00 and to speak to her supervisor. She told me that I made her feel like she was not doing her job correctly. I told her if she received erroneous information from a call center rep that cost her money wouldn’t she feel the same way? I explained to her that she should have offered
her customers the option of purchasing the minute upgrade just in case, and if the don’t go over,
the money would be refunded, “no harm no foul” but at least they would be protected against
the REDICULOUS .45 CENTS A MINUTE RATE!!!!
I am sure this will cost a lot of people in Hawaii a lot of money.
Her manager (Laurie EXT 3080) apologized for the misinformation, what a joke, this supervisor
told be two weeks ago that I would have to pay for a software upgrade (WM5) for a replacement
phone I had received from Asurion. I asked to speak to level 2 tech support who gave me the download website for free.
It seems that the phone reps at Verizon are full of misinformation (S***T).
Every time I ask to speak to upper management I am told that they will not accept calls from
customers. WHY????????, because non of the call center supervisors want to be held accountable
for their or their subordinates actions. No contact with upper management means that they can continue to provide the same crappy service without being held accountable.
Hey!!!!!!!! Doug Benson and Rick Dasch, upper management for the Bellevue call center according
to Laurie @ EXT 3080, GET OFF YOUR A***S and train your employees properly!!!!!!!
It seems like your call center is full of McDonalds rejects!!!!!! The only reason I stay with Verizon
is because I spent $780.00 on a PDA phone that is only supported by Verizon (at the moment). With WIFI cell phones and VOIP your days are numbered.
I let my contract lapse and it would be a cold day in hell before I sign another contract with Verizon!!!!!!!! CAN YOU HEAR ME NOW????!!!!!!!!!
I’m currently battling verizon over billing issues. I was promised the bundle rate & they’ve been charging me a much higher rate than promised. I went to the BBB & FTC & waiting to see what happens next. Verizon insists that I never agreed to the bundle rate (phone, internet & TV) though I have a signed contract for it & agreed to it over the phone with their sales pimp. They’re greedy, dishonest rats. They cut off my phone today. I’ll probably lose my internet service & TV tomorrow. They think I owe them over $500 for last month. They’re not getting another penny out of me. The contract reads “$129.99/month” Also, they STILL have the wrong phone number on my account & keep emailing me to correct it, but their link to update it isn’t Vista compatible. What a cheesy outfit. They won’t be around long. They’re the “Yugo” of telecommunications.
Verizon wireless is a scam, they have limited availability, and even though I have unlimited minutes, my phone bill has been unreal because even though they say I have unlimited minutes there wrong. I will deffenitly change providers as soon as possible. I will change my home/office phone to a VOIP connnection thru my T-1 and probably switch back to landline for regular home use. I am done with verizon.
I just Google Verizon sucks so that I could cast my vote. I didn’t really read the long vent of the original post, but no matter what the post said, it must be valid. There is no other company in the US that I can imagine that treats their customers so poorly, has such ill-trained staff or cheats as many people by flaking on their end of the bargain. The way commerce works is, you pay and the other end delivers. From my experience, and that of most people I’ve read, WE PAY and VERIZON WELCHES by not providing reasonable or reliable service.
Verizon sucks. Clear and simple.
I set up dsl with verizon and they cut my phone off for three days, the tech support has no clue how to help me out with trying to get online. I had to call an outside source to help me get online. Then verizon suspened my email account and I call them they ping pong me back and forth from tech support to billing department and no answers. I should have kept cable it was $17 more per month but I had no hassles like I’m facing now.
I freaking hate Verizon it is by far the worse network in the entire world. The thing that makes me mad the most is the whole I phone thing when i hear that some kid from Jersey unlocked the i Phone i was ecstatic then i figured out some bull about a sim card which i have no idea wtf that is but over all it means that i cannot buy the I Phone that ive wanted to come out extremely bad FUCK VERIZON
Amen Brother! I had huge problems with VZ when I ordered FIOS. The sales person promised me my bill will be under $100 for two TV units, high speed and LAN phone line. When I got the bill, it was over $130. They said the first bill would be high, but after that it should be under $100. Second bill comes in, the thing is over $140. I call VZ customer service, man that lady was telling me all kind of things. She said I was getting billed partially for my high speed online. I’m like WHAT? Partially billed, why the f**k are you trying to fool me by billing me 75% of my service. Are you trying to attract customers this way?
I got pissed and hung up the phone. I later called back the same number to cancel my FIOS. FYI, guys/gals FIOS is crap. The shows I watch still have interruption like sound cuts out and slight loss of video. Also, VZ sales don’t even know what their selling. I asked them a bunch of questions (Sprint Fiber Ops Tech), they couldn’t answer 95% of them. Their dumb just like they work.
Venting some more, VZ telecom techs are the dumbiest SOB’s. Their the laziest techs I have ever met. Have you ever visited their CO offices? Man, the thing is loaded with handicap parking spaces. Show’s that most of them are not even fit to work (no offense to the regular handicaps).
Verizon is terrible. I have prepay with my verizon cellphone and I did the automated pay, I believe it was February or March. At the end of the call the automated prompt tells you to press 1 to leave your credit card on file or 2 to remove it but when I pressed 2 nothing happened. Figuring that I had moved out of good reception, I simply called customer service, of course waited forever, and then they removed the card. The next month it happened again and when it happened the following month I realized that it was their system not my reception. This has been going on for months and they refuse to fix the problem or give me any credit what-so-ever for every tme I need to call in. I even had one customer rep say that they have it programmed not to really remove the card for my convenience, so that it will remain on file for easier recharging. I told him its a hassle to call everytime and wait forever to have it removed. He also confessed that he had heard of this problem many times before. Which is unlike the last supervisor who said that she had never heard of this problem. (Pretty unlikely). It is now August and they have yet to even fix the problem or even give me one penny of credit for the hassle. I am now shopping around for a new provider.
Aric this is your big sister Alane, so long no call—-drop me a line on my my space, or mom knows my number—so call me——love you
alane
by the way Aric , I agree—my experiences have been really negative with the bunch of them—they need to get their professionalism together…..
or at least get their stories straight —-
alane
all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
Verizon Cust. Serv. is very bad
I called to change my phone #
I got the new #
For 2 weeks, I kept receiving calls from collecting agencies & banks meant to the person who had that #
I called Verizon, they promissed me to change it without fees
My telephone sevice has been disconnected for 2 days, I spent hours calling on my cell phone and getting switched to a diffent departements again & again
After 2 hours the lady supervisor called me back promissing to have my service connected “very shortly” (I have her voice on my cell phone)
7 hours later I am still without phone, God knows when they will do it
WHAT KIND OF CUSTOMER SERVICE IS THAT?
I am not alone, search the net and see just google “VERIZON SUCKS”
9-11-08
Had to call Verizon re pin: number for the Internet payment. I was instructed at the site that a pin number would arrive in 2 min. I did not recive me my pin number in two or 5 min or ever.
So I called - 20 mins on hold when some one name Shane, tells me that he can not help me and is going patch me over to another dept. they answered in 3 min. A Anand answers , then we have to have conference call with billing dept, when the billing dept gets on the phone this takes 5 mins later. A Bill Lesion, he has to call me back because the connection is so messed up , it sounds like Bill is under water and recorded message is playing in the background. So Bill does call back all the while listing to a recorded message in the back ground well it was not so much in the back ground it was more like talking over us by this time I have been on the phone for about an 1hr now. Now we are waiting again while Bill hooks us up to yet another Dept., the “e center”(the same one that Shane works at), we wait for another 20 minutes for some one from there e center to answer the phone. A woman gets on the line and she seems to think she can help Bills Lesion says you have this now and he is going to leave us.
As soon a he hangs up the call drops
Wasted 1 and half hours.
If I were you, I will tell Verizon company about Diane being rude… If I were you.
I will feel better if they fired her.
I have the Verizon as well, and I don’t like their service, connection is too slow!
I’m planning on giving HughesNet a shot. If I were you, FORGET VERIZON!
I mean, RUDE representatives, slow internet connection? HeheH don’t waste
your time with their CRAP!
#
Uncle Sam Sucks September 4, 2008 2:00 am
all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
————————————————————————————————–
HahahaHH, get a load of this guy!
This is what I’m talking about, RUDE employees.
I will definitely change service.
Sam, why don’t you take that piece of
microphone with you, put it up higher… higher.
OK, now… stick it up your ASS! you stupid piece of crap!
#
Uncle Sam Sucks September 4, 2008 2:00 am
all you customers are suckers!!! You white monkeys always blame us such thing that are very simple. For example, you A-HOLES haven’t installed any brain in your head to differentiate the ADDRESS BAR and SEARCH ENGINE.. You suckers have to pay your bills and blame it to customer service that your internet is not working. hahaha.. I’m going to kill every american who will visit us, hahaha
————————————————————————————————–
HahahaHH, get a load of this guy!
This is what I\’m talking about, RUDE employees.
I will definitely change service.
Sam, why don\’t you take that piece of
microphone with you, put it up higher… higher.
OK, now… stick it up your ASS! you stupid piece of crap!
I absolutely hate Verizon too! They are the worst company. I cannot even understand how they can still be in business. Sometimes I think it’s impossible that anyone can be that incompetent and imagine that they are doing things to me on purpose.
I own a restaurant and was using Verizon for my landline phone service and print advertising. Almost everything Verizon did was wrong. The information they printed on the billing was wrong. The bill amounts were wrong. When they collected my checks, they put the funds in the wrong account, then sent an automated message to the restaurant at a random hour/date to inform us they would be cancelling our service. Needless to say, nobody had a clue until it was too late.
After about 6 months of calling, writing and threatening, explaining my situation over and over and over again to different people who claimed to be doing something about it but never really doing anything, they FINALLY fixed my billing issues.
Eventually I switched to Brighthouse out of shear frustration. Verizon, being the vidictive company they are, cut my phone service a day early costing my business hundreds of dollars. Now they harass me for an early termination fee, and on top of that, are giving 411 customers the wrong phone number when they ask for my restaurant. When I called for them to correct this, they basically told me they didn’t care because I wasn’t a customer anymore.
Yes, Verizon sucks.
STUDIP IS AS STUPID DOES……..
Back again with another problem with the network that loves to screw you!!!!
I have been receiving phantom messages from V**izon on a daily basis.
If you have never had the misfortune of this occurrence, count your blessings.
I will check my voice messages, delete them, than the same messages that I just deleted
would mysteriously reappear as “new messages”. I called V**izon and filed a trouble
ticket with data support. 5 days later I get a message from data support saying “your
phone was turned off and that is the reason for the messages being resent to your phone”
I called V**izon and explained that I am a business man and never turn off my phone.
Then the CSR told me that it was my PDA device that was causing the problem. I asked the CSR if she understood how the network works as far as the voice message indicator being activated. She said “yes, I know all there is to know about the system and I have
been with Verizon for 7 years, it’s your device that is faulty”. She went on to say that because my phone was storing the messages in the memory “bank”???? I would continue
to receive the same messages until I wiped the memory clean on my device.
I tried to explain to the CSR that my device does not store any of my voice messages and furthermore the message indicator is activated by a text message that the network sends to my phone. She hung up on me.
This problem has been on going since June, now I don’t even receive my calls; they go straight to voice mail. I called V**izon again and got CSR “David”, I ask to speak to tier 2 tech support.
David assures me that he can fix the problem, what a joke this guy didn’t even
know that I had a PDA device and he’s going to resolve an issue data support could not??? AAAAAAGGGHHHH!!!!! After 45 minutes on the phone with this idiot, and
me trying to be nice while he read the manual for my device I asked him again to
transfer my call to tier 2 tech support. He put me on hold and after 20 minutes, I hung up.
10 CSR calls later I am finally transferred to tech support CSR “Maxine”. She tells me
that there is nothing further V**izon can do and that I would need to contact my
insurance company for a new phone. I explain the circumstances to the CSR and she
agrees to stay on the line while I talk to Asurion. Asurion offers me a new phone free
of charge, and an “upgrade” from my old device. Wow, sounds like a good deal.
2 days later I get the replacement device, new problem different device (i760)
Now I don’t get EVDO, only 1X, what a nightmare!
I have come to this conclusion about V**izon CSR’s.
1) They make Forest Gump look like Einstein
2) Goes to show that the mentally challenged can find employment.
3) If they don’t have the correct answer than policy states “make one up because who cares, especially since we wont transfer your call to management”.
4) These rejects are the people who could not get jobs that required them to say, “WOULD YOU LIKE SOME FRIES WITH THAT SIR”?????
I think I’ll give AT&T a call…………………………………
i had a prepay ed plain
i was told that i had a years to have the account active or i would loose it
well they turned it off after 90 days
verizons changed there way of doing things with out telling anyone but there self’s
it would be nice if they would tell some one else because
i bought a 15 dollar card and can not use it after tiring to get it on my phone
call customer service and all you get it recording after recording
they tell you to call star 611 and you get the same dumb recording
you go the long way and finaly get a human and they say if you do not wnat to actavate the card to there new plan you are out the money
verizons sucks 100% and i will be with net ten that does not charge the 1.00 a day
like verizons does
I recently ordered DSL service through Verizon and cannot begin to tell you how horrible their service is. My modem arrived in time however there is no connection since 19th September. It’s one month and after several attempts to make appointments, the technician did not show up. And they keep appologizing and give me run around from one extension to another. I have lost two days at work. I am finally calling them to cancel the service and i am hold for 20 minutes. Please wish me luck for getting out of this scam ridden company.
Ver**on csr’s are stupid as bricks
I called Ver**on to complain about my data speed (or lack of, 67kbps down 29kbps up) and got csr Matthew.
Matthew informs me that he has great news, now Ver**zon supports GSM devices!! I tried to explain to Matthew that CDMA (Ver**zon) and GSM (AT*, Sp**nt, etc) are two different types of networks. You talk about stupid; this guy was a grade A idiot. Okay I say, why don’t you transfer
my call to data support (which was the reason for my call but it seems that csr’s feel the need to waste your time by trying to answer questions they have no idea about) and stay on the line while
I ask data support if Ver**zon supports GSM devices. I get Taylor from tier 2 and ask him if what his associate had told me was true, Taylor states that a GSM device is “not compatible” on the Ver**on network. I ask Matthew if he heard Taylor’s answer, he replies “yes” then hangs up on me. Another 40 minutes of my life wasted on the network that strives to piss you off with their ignorance and stupidity.
hmmm maybe u should look into just how great that g1 phone is. do some research and u might just find that google should stay away from that industry.
Well to all of you that have been absolutly screwd by verizon I would just like to say welcom to the club I have been a membor for about 4to 5 yrs yes that’s right verizon has been screwin ppl over for yrs my story well actually my sisters and dads story is oneday we are at walmart right and well its about to be my sis 16 birthday all she wanted was a nice cellphone since they were startin to be really big at that time a must have right my mom has tmobile for about 5 to 6 years now no complaints so far that’s awsome great c/s but anyways like I was sayin this verizon guy comes up to us and gives us this great deal that he had with free phones and stuff like that we fall for it and get connected that same day all fees payed and everythin all expectation for the first bill was the bill for the plan we signed up for but what we got was a big 950 dollars bill yea not payin no thousand for our first bill headed to the store and had it all fixed they stated it was there mistake we said ok and left happily out of the store next bill again hopin for a bill no more than a hundred but yet again we get a wappin 550 for the next bill we walk our happy butts overthere once again and again they say it was there mistake and pay the actuall amount this goes on for a nother week befor we decide we will not be travelin no 10 miles to get a phone bill fix for a problem they make time that my parents didn’t have we just decide not to pay for it or the earlytermination fee since they didn’t uphold there end of the contract why should we this goes for all of you that have a problem with c/s and any service they offer we all of you should just let them know that we are not a money sign and we should get the service they promised us and after more than 4 yrs that tey have not gotten there system set up in an orderly matter maybe we should be catiouse of who we sign up with they may have the fastest network but what’s the use of it if no one can affored it
This needs to be said/read “NEW PDA BUYER BEWARE”
I F****N DESPISE VZW
As of 3 weeks ago VZW has implemented a “required data package” for all new
PDA devices. This means that if you plan on buying an Omnia, Storm, or any
other device VZW has released within the last 3 weeks you will be required
to spend a minimum of $30.00 on a data package even if you don’t need it.
This is VZW’s way of “jacking” you for more money just because you
Have the capability of using the device as a PDA.
The Omnia has a 16GB total memory storage. If you want to keep a ton
Of music or more than a few movies on your phone this is an awesome device to have.
However……… it’ll still cost you an additional $30.00 a month just to own this phone
with service from VZW. I just found this information out today when I visited the local
VZW store. WHAT A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This means VZW will screw you just because you want a new PDA device.
Gone are the days of free internet on your PDA phone if you had access to a free WIFI source (such as Starbucks or your home WIFI router).
I just got off the phone with corporate “bitch” Jeremy at the Utah data support call center. She tells me that “VZW needs to charge new PDA device users a fee in order
to make the company more money”…….. and that “since only people with money can
afford these phones, were only taking money from the rich”
That statement pissed me off to no end and I hung up on the little bitch.
I own a Samsung i730 and an i760 which is still grandfathered in with the old “NO
DATA PACKAGE REQUIRED” call plan. What ever happened to FREEDOM OF CHOICE?!!!!!!!
I hope verizon crumbles. They take your money and give you shite! If you are considering giving verizon “a shot”….forget it. It is not worth it.
Believe me…it is not worth it. Do not waste your money or time…
Ahhh…I remember the good days when I could use the phone, internet, or watch T.V. and not worry if it would work every time. Now, I dread if there is a problem. Spending 2+ hours on the phone with these shysters - any time there is a problem that a 4 year old could have avoided - is not worth $200.00+/ month.
Down with verizon!
Yes and Yes, I completely agree with you on this post. Verizon sucks and they suck big time.
I, initially, got Verizon DSL service through dry loop - without phone service. Then, after awhile, I got their basic or local phone service. Well, I told their customer service to combine my DSL and the phone service together. So, they can withdraw one payment directly from my bank account for monthly payment. Well, he told me, “Okay, I just combined your account and your bank account will be withdrawn for your monthly bill.” I said, “Great.”
3 Months later I find out that my Verizon phone service was not combined with my Verizon DSL service. Also, my phone service was disconnected, because my phone account is past due with late fees. I got pissed and called them.
Well, after spending nearly 30 minutes trying to get to a real person to talk to, I get a guy named Mike and tell him my situation. He, then, transfers me to financial department and the lady tells me she can only take payment and can’t do nothing else when I asked her to explain my bills. Then, she transfers me back to customer service. This lady puts me on hold and cuts me off. I still haven’t fixed my problems yet. I am angry and mad……..
I agree we have had problems with verizon also, so as I opened our bill, I googled this, I just have to laugh about this. This is suposed to be a good company, and is probably the worst I have ever delt with. Thanks for your letter , 30 hours and counting, Vanessa
hey charles so you like to whine and you werent happy with service, what about a million other people that like it. Real nice insulting the company because you werent happy, and you only give some details about the situation. You have nothing better to do than trash some phone or cablem company. nice life
My only conclusion is that they hire idiots who are comped based on how many times they transfer you/how long they put you on hold.
FiOS is a great idea. Too bad they can’t implement it to save their lives.
It took 2 months for them to get it installed. Now another 2 months has passed by and I still don’t have my original phone number (promised to me 4 months ago). After 10+ hours on the phone with them I now have NO phone service at all. Idiots. And the bill is wrong. The “free” stuff they promised they charged me for. I am afraid of calling an being on endless hold again. Wait, I have no phone. Did I mention that? Can I get in touch with them another way? No. B/c for online help I need a code which they have to *CALL* me with. Can I email them? Yes, but I’ll get an automated reply telling me to call their customer service. Which closes at 6 pm. Which requires me to take time out of work to call the incompetent idiots.
If someone starts a class-action lawsuit I will gladly join. I curse you Verizon and hope you die. You are the worst run company ever. The person who is in charge of customer service should be fired, along with the rest of the “customer service” department. In this economy none of you deserve to hae a job.
HBO broadcast the “We are One” Inaugural Concert for free tonight, yet Verizon saw fit to cut off the last 5 minutes right in the middle of the finale song. WTF!
Add me to the list. I’ve had unexpected charges show up on my bill. Tried to get it resolved unsuccesfully. The supervisors Diane Danielson direct number 412-497-1725 admitted the company broke the law in not informing me of the charges but said if I don’t like it go file a complaint with the Public Utility Commission. I did. Had a second problem called again. Spoke to 3 people and all I got was transferred, charged another charge because they transferred me to 411 and a rude woman who hung up on me. I’m looking for another option in phone and internet and soon.
Yeah, well I was paying 50 a month for 450 minutes, and you cant even send or recieve pics on your phone, you have to log into a website to see pics. they dont tell you that while your buying a 200-300 dollar camera phone. Goodbye to Verizon, they suck big time. hello Metropcs, all calls,texts,pics anywhree anytime 50 per month
VERIZON SUCKS! Ticks me off the most! Consistent problems! And in the middle of trying to do work for my online classes, more problems. Try to contact their “24/7″ support number.. but they are closed!? What the hell! Talk about being pissed off!
Awful !! I’m stuck with their land line, the only game in our small town!! I tried to change my service on the web and they canceled me!!!! My web account shows everything is normal !! I’ve tried to call but all I get is their automated service that can’t help me then says they are turning me over to a rep. and then they hang up, again and again. Isn’t this a regulated utility designed to serve the customer?? Guess not.
I hate these bastards. They are the worst company to deal with and don’t give a shit about their clients. I have tried for 4 days to pay my bill by every known conceivable means and everything has failed. Now I am relegated to go to the Post Office and mail them a check. ANY other company would have allowed me to pay easily by phone. I’m convinced there is no one alive at Verizon because there are more voice prompts than verses in the Bible.
I hate Verizon. I canceled a service, only to find that they still withdrew a monthly fee from my bank account! I was expecting to be billed for the termination fee, but I haven’t received that. To cancel this service I spoke to one of their customer service representatives, and I know he must have updated my account information because the next day another customer service rep called to ask me why I had canceled and whether I might change my mind. I told him, no, I hadn’t changed my mind, but now there seems to be some confusion at Verizon about this! They are very sloppy, and I’m going to talk to my bank and block any further automatic deductions from them if I can. It’s a pity that they often do have the most reliable network in many places, because this apparently gives them an excuse not to treat customers well.
Verizon is awful.
We have been dealing with this company for over a year. There is no accountability when dealing with the customer service department. First we were lied to at the Kiosk in the mall. We later found out the the people in the Verizon kiosk, wearing the Verizon shirt, with the Verizon lanyard, selling Verizon products is not a Verizon employee and therefore Verizon is not responsible for the fact that he lied to make a sale. Now after a year my brother moves to Japan and I call him for Christmas. When the bill comes there is a $120 charge. After six days and over fours hours on the phone, not to mention the promises of a call back that never comes from people whom, according to the “company policy”, will not give names (no accountablilty) we are told that we have had over a year to add international calling to our bill and will not reduce or reverse the charge. I would recommend that anyone considering changing to Verizon run the other way. This company is the worst!!!
I am waiting on the phone to cancel one phone line (I have two). My wife waited an hour yesterday and they told her the person that signed for the account has to cancel. So, I am wasting my time with these clod hoppers. I told some chick that if they did not hurry up I would cancel the other line. I am still waiting. In this day and time you would think there would be some heavy duty but kissing, but I guess these idiots are like the rest. They do not think people have anywhere to go. I hate ATT but I will give them all my business just to see if Verizon will belly up.
Verizon likes to play games with your “Contract”.
I was on a month to month plan with them, then they screwed my plan
up in dec. by overcharging me for broadband essentials and extras by $44.
So I called them up Jan 7th and canceled my acct. as I had no contract
as they told me that I was month to month, I disputed the $44 overcharge from Jan
bill with Amex and now I got another bill for $31. I hope all the god damn indians at the customer service center burn to death inside of a dead calf. They are as
useful as a cow urine soda. I am disputing the new bill for $31 with Amex.
They cant even tell me what the charge is for… all they say is there is a $14
contract termination fee (and I didnt even have a f@cking contract!) I dont know what the other 15 odd dollars is for.
I never owned a cellular phone since 1994. Today (Feb. 2009) I went inside the Verizon cave. Lady attention immediately and fater I told her i wanted a cellular she went somewhere (bring us a rep?) but then ignored us. WTF? We left. Another 15 years without cellphone will not hurt me. USA quality of services so bad…
Don’t pay the bill, that will get their attention.
You are totally correct…its like they arent working togehter or something….im on hold with them now trying to fix the dam thing which they have been promising to fix for me since NOVEMBER…its march next weekk…what the hell is going on!>
I had cable but in trying to cut costs I made the HUGE mistake of taking Verizon up on one of their offers on a bundle for $64.99 for 3 months and then $99.99 after that. I never received the 3 months for $64.99 and when I called they double talked and side stepped and gave a load of bull about it was refunded but I wouldn’t see it because it was absorbed by some other charges, I will say one thing for verizon they train their people well in double talk and lies!
My phone service fades in and out and more often than not I only catch half of any conversation, also, at the time of placing the order I signed up for an international plan that gave me calls for 8cents a minute, over Christmas I was calling home (UK) to the tune of 60 minutes they are billing me $200 for those calls, I just called them for the second time and once again their ‘customer service’ as good as called me a liar because “their representative hadn’t put it on the order” they will have to cut me off because I am not paying it!!
The internet is slower than the old dial up used to be and often freezes so when I’m trying to do something it’s takes me twice as long, the only thing that seems to actually work is the TV service, oops maybe I shouldn’t have said that!
You sound like an idiot when you use reasons such as “Then told me I can’t get the bundle. She start reading all the stuffs on her screen, I guess, trying to convince me that I can’t. I know I can because my neighbors have it.” I mean really, you think you know more about Verizon services than a Verizon rep.? Or maybe she is making stuff up for no reason whatsoever?
Then you go on about dumb vague reasons such as you did in “The Long Yes.” Give me a break, not everything is in black and white, and maybe if you were actually listening to the stuff the lady was reading off of your screen then you might understand, considering you’re intelligent enough to do so. While working I always encounter mundane idiotic customers like you everyday who think they know more about my job than myself because they are unhappy with something they can’t have or something that is beyond my control. People like yourself need to become more educated and then post valid reasons why “Verizon sucks.” instead of just typing a bunch of useless garbage and dumb opinionated reasons based on personal problems that was out of Verizons control.
Really, they have the lowest dropped calls compared to basically any other cell phone service in the U.S. and the best customer service compared to AT&T and Sprint. I hope you stop using and go to AT&T (Horrible service all around, including coverage and customer service.) Or go to Sprint (mediocre.) Anyways good luck you inane extremely common person, I hope your life is as bland as you are.
ohh my god i hate it so much, i have to pay 240 dollars becasue one of the employees just *forgot* to tell me that my so called *unlimmited* text plan was actually only to other verizon costumers :O oh yah thanks……so now my parents have taken away my phone…like its my fault!!!! he told us i i had unlimmited and i dont so how is my misleading all my fault!!???? oh and when i checked for an unlimmited plan they had…turns outtt..they dont have one…..only 5000 a month..which is like what? 150 a day….back and forth….yah right like 1 conversation with 1 person..and a very shorttt onee….i hate the stupid company and i hope it gets sued er something
Well my gripe with Verizon is even more damning. I have had Verizon for more than a year now and I always had the downloading speed of 200 kbps. Lacking any knowledge of internet speeds and that of my own connection, I thought maybe it was normal until I moved to a new place 4 months back. Same connection, but now I have a slower speed, 150 kbps. Soon my brother comes to visit me from Vancouver Canada and constantly complains about the internet speed and checks my connection speed through the Verizon account and tells me that I have been paying for high speed internet that is supposed to have 1.5 mbps speed (or in his words, 10 times the speed I experienced). I am still in disbelief as to how Verizon can do this to their customers and that also for more than a year, charging me for 1.5 mbps and giving 1/10 of the speed. I plan to terminate the contract asap, no repairs nothing, a company like this shouldn’t get my business.
Well This Has Got To BE The Best Thing About Verizon I’ve Seen On The Web Yet !!!
Let me start at the begining, back last December 17 2008, I was aproched by a Verizon sales Rep. in my front yard,as I was finishing up my yard work. The sale’s Rep. asked If I had herd about
the all new Verizon FioS network that had just recently finished,being strung threw the power line’s in my neighborhood ? My reply to him was Yes I knew they had just strung there fiberoptic cable,because the crew that ran the cable allmost got torn up by my dog when they were just hopping over from fence to yard ,while running there cable along the power line’s ,that run threw my back yard.
Any way after he was threw telling me about how much faster my internet and the benefits of haveing On Demand and the new FioS network, I told him it sounded good, but I was all ready getting
DirecT.V. and that if I went with his offer,I would have to pay DirecTV a early cancellation fee of $275.
This is were it Get’s really good ! The Rep. tolld me that Verizon had this deal called ReferaFriend ,
and that he could give me two name’s of new customer’s that had just signed up for the new tripelBundel pkge. and that I could just submit each name to the ReferaFriend prgm. and that I would recieve a voucher valued at $300.00 from that prgm. for refering two new customers that each had signed for all three offer’s , Home tellaphone, High speed Internet and FioS TV,and each service being worth $50.00 each,therefor each referal was $150.00 and together both referal’s totalling $300.00 ,And that would sort of be like Verizon paying for my early termination fee with DirecTV,with a $25.00 bonus !
Now 5 month’s later, the only thing I’ve recived is a $100.00 voucher from ReferaFriend,and if you look at status on both name’s I refered , It states that both of them were DENIED !
All so for the first three month’s of my FioS TV , I had problem’s allmost every day that I turned my TV on, NOT TO MENTHION THAT I HAD JUST BOUGHT A 58″ PLASMA and the best suround sound that money could buy @ BEST-BUY , and all I could watch was 20 min. of any program befor the picture would start to go bad , after trying to going thru there web site ,and trying there computer generated Mr Fix It ,Finially I got a hold of some body and they said that they could have arepair man come out between 9am and 5pm and that I would have to be there to let them see if they could find out the problem. Low & Behold Some one shows up @ 3:30pm ,and after about 30 min. He says I need a new top-set box (DVR) because the one that they installed,was’nt the right one!
Well that worked for the next hour after they left ,befor it started screwing up the same way it did befor they changed boxes. After multiable call’s to the repair service,and multiable “over the air ”
re-programing attempts ,they set another appointment for repair service,this time they gave me a time window of 1-hour,not eight hrs. like the time befor.
SUCCESS ! finailly after only 3 and a half months they found out I was receiveing too much Signal,
and installed a signal reducer. So now I have my FioS working good and I also nolonger have the
$99.00 Intro price ,it was only good for the first three month’s. I just received my Bill for April …
It came to $227.30 ….. that’s for one month ! Gee I wonder what May’s Bill will Be ?
I’ll tell you right now, there is’nt going to be another Bill ,becauz Im going to CANCELL VERIZON TODAY ! oh and I think I’ll file paper’s in court on monday, Do you think I stand a chance going up aginst the ever so MIGHTY VERIZON (may be cuz I got every thing in writing) Ha - Ha !
Is there any Attorney out there that would like to handel a class action suite aginst this Monster
That call’s them self’s a public utility (sic) aka Verizon ?
If so , please e-mail me asap and we can get this Ball Rolling ! ! !
From the look’s of this site alone our National Dept may pale incompairison !
Hope some has , what it takes,,,,,, Kirk
IT DOES SUCK ITSUCKS
Yes, Verizon Sucks… I’ve had the worst experience with them. I decided to create a website. Verizon already owns verizonsucks.com, so I had to go with http://www.verizonsucksass.com
Felt good to let out my frusteration.
Verizon has been going door to door in my neighborhood selling FiOS. They finally wore me down and I signed up. My installation was to be May 9 between 8am and Noon. I signed up on April 2. For the past three weeks, I have been called almost everyday, sometimes it is a recorded message, sometimes a live person–all asking me to confirm my installation date and time. Each time I do. I have also been emailed multiple times to confirm my installation schedule. I have. The afternoon before the installation, I was called again and I did tell the man that “YES” I am keeping the appointment…so at 10:15am, the installer calls me (more than halfway through the window I was given) to tell me how “busy” he is and he “might” be able to come in the afternoon. I am angry. After all of the times I was contacted about keeping the appointment and they do not come as scheduled??? This is ridiculous. Even more ridiculous is called the FiOS customer service number. Three times I called and could barely understand the person on the other end of the phone. I asked for someone who spoke English as a native language and then they hung up on me. I called the FiOS sales number mistakenly thinking the sales folks would like some feedback on this experience. Oops, they don’t like to hear bad things. The sales person hung up on me. By 10:15am, I called the cell phone number of the rep who had been working in my neighborhood. She said she would call her boss. She called me back to say her boss was going to try to have someone come sooner…well, then I never heard from anyone again..it is after Noon and still no FiOS installer…they got me good. I have been hanging out at home all morning…THEY WIN, I GUESS.
I have an unlimited data package for my pda for 29.99 a month. When I spoke with a vzw rep
on the phone they told me that the area I live in will have EVDO coverage. I called vzw a few weeks after getting the service to file a trouble ticket in regards to my slooooow data speeds. Okay the rep tells me, I filed a trouble ticket and you should hear back from our tech dept. in 36 to 72 hours.
A week and a half goes by and no return phone call so I call back. The vzw rep tells me that no trouble ticket was on file for my data issue (WTF!!!!). Okay I say, can you file a trouble ticket for me?
Yes I can sir Lydia replies, great I say, and by the way let me get the ticket # , your call center,
and emp. ID #. I am sorry sir, we cannot give out that information for security purposes but you can reference this call to the ticket # I give you. Another week goes by and no return phone call.
I call vzw again and get Nancy. Sorry sir, we dont have any record of a trouble ticket filed on your behalf Nancy tells me.(WTFLYINGF!!!) Wait a minute Nancy I say, I wrote down the trouble ticket #
that Lydia gave me #9039045673889 can you check again please? I’m sorry sir that is not a trouble ticket # maybe its for another cell phone provider you have? NO I say, I only have cell phone service with vzw and Lydia told me that I could use this # to reference our phone conversation. Can you check your phone log and see who I spoke to? I would like to file a formal complaint with your supervisor and your corporate office! (Nancy) PLEASE HOLD! After 45 minutes on hold I hang up and call back. Now I get
the voice recording saying all of our customer service reps are busy and your call will be taken in the order received. After 56 minutes of listening to that irritating vzw propaganda BS I hang up.
The next day I walk into my local vzw store and ask to speak with the manager. Bob tells me that I would need an air card that’s REV A in order to get EVDO speeds. Okay I say, how much?, and can you guarantee me that this usb device is going to increase my data speeds. Yes I can Bob tells me,
you can look on our coverage map and see that your location is in the EVDO coverage area. Okay I say
I will try it out for 30 days and bring it back if it doesn’t work and get my money back. 3 days later I’m
back in the vzw store trying to get back my money. Now I find out that what the manager failed to tell me is that when I purchased the device I was also signing a new 2 year contract with vzw. I ask to speak with Bob. Sorry he’s in a meeting and won’t be available today one of his flunkys tells me, but if you look at the receipt it clearly states the terms and conditions. I try to explain to the csr that I had 30 days to test the unit and its been only 3 days, now I am returning the device because the data speeds are no faster then my pda. You should have read the receipt before you signed the contract she tells me. It’s a F****** credit card receipt, you never told me that it was also a contract. I walk out of the store before I loose my temper and reach across her desk and grab her by the throat. I call vzw and ask to speak to someone in upper management, I am sorry sir we do not transfer calls to upper management but I can assure you we have the same authority as a manager and I will be able to assist you. After an hour on the phone explaining my situation she tells me that I would need to speak to her supervisor who won’t be back in the office for a week. I wait a week and no one returns my call so I go back to the vzw store. As soon as Bob see’s me he makes a bee line straight for the back office and has
his flunky tell me that he had an emergency phone conference. I walk outside of the store
but wait in my car until the store closes (3 hours). Here comes Bob (out the back door)
and I confront him about the lie’s he’s told me and how he plans on “fixing” my problem.
Bob tells me it’s a “misunderstanding” and he will refund my money and cancel the contract. The next day my problem with the bogus contract and refund is resolved.
A month later vzw tech department finally calls me back and tells me this “due to your
location you will not receive EVDO speeds, you have the option of cancelling your data service but we will not give you any credit because the coverage map is for reference purposes only, you get what you get. I terminated my service with vzw yesterday.
My advice to you is this, the only way to get a problem with vzw fixed is to show up at the store and talk to the manager face to face, it also helps if you can catch them outside
of the store with no one around. No violence just justice.
HOLY COW!! Verizon Willing To Let 62-Year-Old Man Die Unless OH Cops Pay $20 Of His Overdue Bill
CARROLLTON, OH
Times Reporter
A 62-year-old Carrollton area man was found unconscious and unresponsive Thursday morning during an intense search overnight by Carroll County sheriff deputies, an Ohio State Highway Patrol trooper and the patrol’s airplane.
Two K-9 units, several fire departments and 100 individuals on foot also were involved in the search for the man, who Sheriff Dale Williams said fled his residence on Kensington Rd. after a domestic disturbance call to deputies.
The man, who was treated at the scene by emergency medical technicians, was taken to Aultman Hospital and released Thursday afternoon.
Sheriff Sgt. Ron Clapper and firefighters found the man about 1 a.m. after 11 hours of searching in an area just north of Augusta, including Manfull Orchards, where there is a Verizon cell phone tower.
Williams said he attempted to use the man’s cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the signal unless the sheriff’s department agreed to pay the overdue bill. After some disagreement, Williams agreed to pay $20 on the phone bill in order to find the man. But deputies discovered the man just as Williams was preparing to make arrangements for the payment.
The sheriff organized the search party for the man after deputies responded to the domestic call Wednesday at 2:21 p.m. at the Kensington Rd. residence. The sheriff said the caller said the man was destroying the house and breaking windows and other items.
But when deputies arrived they were told the man had fled and had taken several bottles of pills.
“I was more concerned for the person’s life,” Williams said. “It would have been nice if Verizon would have turned on his phone for five or 10 minutes, just long enough to try and find the guy. But they would only turn it on if we agreed to pay $20 of the unpaid bill. Ridiculous.”
Williams said he doesn’t know how close the situation was to becoming a tragedy because he’s not a doctor, but he thinks the man’s condition was very serious.
I orginally signed up for Verizon Wireless’s “unlimited” Broadband Service about a year ago. I soon discovered that it was only the advertising that was “unlimited,” and that there were various tiers of service with upper limits on how much could be downloaded. I selected what I believed to be their highest tier at the time (5gb per month).
My monthy cell and broadband bill for the last year has averaged between $200 and $300 per month. This is for one cell phone and one broad band modem.
Last month I received my monthy bill and it was for:
$10,000.
It seems that I went over my broadband download limit, which is interesting since it was collecting dust in the glove compartment of my car.
When I contacted Verizon’s customer service they agreed to take care of this obvious overcharge and that they would deactivate my broadband account.
They have since recanted and are now demanding:
$10,000 for a month of Internet service,
and I can only imagine what next month’s bill is going to be for my deactivated broadband service.
The day we bust Verizon and completely annihilate it will be a great day in America; do not use their services, I never will in my future. It takes a stand to make a change. Some companies are at least reasonable but not Verizon, they’re the biggest assholes around. I won’t support any politician that accepts funds from Verizon.
Man, I had the same thing happen to me with DSL. I live in rural area, but DSL is available. First they tell me that I’m too far from the DSLAM. Then they tell me that I can get it, but the sales system needs to be updated and they’ll call me back. Then they never call me back, and the number for the guy I talked to doesn’t work any more. Then they tell me that DSL is not available anywhere in my area, and is not planned. Then they tell me that there is no capacity on the DSLAM. But I talked to the tech that installed my landline and he said that is bullshit. The only way this company stays in business is that they are a monopoly. I think its time to re-divest AT&T.
More of the same….T hese guys are F&%^%&& kn A Holes. I signed for dsl service in March 2009 in Philadelphia, after fighting for 2 weeks to get a tech there when I could be there ( no one works we all sit around and wait for the verizon guy ) It worked for 2 1/2 days.
On a side note in this tech day and age I do not believe the need to be inside the house. I can walk my grandmother thru dsl line testing and setup, and if there is a problem they are rarely able to fix it on the spot.
I called them about the service they told me it was the wiring inside, I said bull nothing had changed and it was fine when the dsl was install a few days ago. Another 2 week appt to get the tech, they sent two. To their credit they checked everything and eventually found the problem at the POLE and fixed it. dsl service was however still down. The 2 tech spend nearly 4 more hours attempting to get it to work with their help center, no go. Center stated the would send a modem.
Modem was sent UPS (my second most hated company) to the wrong address. I called they said they would send another, I asked that it be left on the doorstep I would accept all responsibility if it were stolen. UPS did not and instead left a note they could not deliver, not because they needed a signature but because they didn’t have an apartment number listed on the address.
I called verizon in a fit and cancelled the account. I never received anything from them. Yeaaa
Not so much, 2 months later they debited my account for $113.89, after failing to get anywhere with them I called my credit union to dispute it.
We initiated a conference call, was told the account was still active and I needed to cancel it. I explained I had already, and after much searching he found the entry where I did cancel it. He stated that I still needed to call and cancel it, and after I had the cancellation number I could give it to his department and a full refund would be given.
Transferred to that department and cancelled, called his department back with the confirmation number and was told I would not get a full refund, we argued the point and after this genious read all the account activity stated I would get a full refund…. in 30 days, after the billing cycle.
Argued some more and he gave up an extra tener, wahoo!
Checked my account and noted they gave me only $70 refund, called the brilliant asses back. After making him read thru all the account activity (he said he couldn’t without the original #, bull) he stated i would receive the additional money back in my account no problem…. in 30 days.
These A Holes are dragging their asses to refund my money that should never have been taken in the first place.
For a communication company they have very poor communication interdepartmentally and with their customers (the ones who actually keep them in business). I will burn in hell before ever doing any business with them. I own a small startup and I tell everyone I do business with and come into contact with that I refuse to work with anyone who is connected to their company. Does it hurt me, probably. Does it make me feel better, damn straight.
Hate it. They suck
I have been having problems with my dare and all verizon will do it replace it with a new dare. I want to switch to a new phone but they will only let me if i pay $300 when the phone is like $80
I thankfully don’t have a broadband connection from Verizon, but their land line service sucks big time. Over the last six years I have experienced nine outages of my telephone service. Nearly every outage required multiple visits by Verizon “technicians” to rectify the problem. The usual script is that the initial house call results in the technician picking up the receiver and saying, “yup, your phone’s not working.” I bet that required extensive of training. Several days would pass before another technician arrives and my service is restored.
MAN THIS COMPANY SUCKS BIG TIME!!!!!!!!!!
MY PHONE DOESNT EVEN CLOSE ALL THE WAY, AND THENNNN 3 MONTHS LATER THE LCD SCREEN FROZE BY ITSELF!!!!!!!!!!! and trust me, this phone STINKS BUTT!!!!! no one likes this phone, cuz its the JUKE, and everyone hates the juke!!!!!
so we went to the VW store, and they were like, “no, since the screen is broken, that voys out the warranty coverage.” and they didnt believe that the stupid screen had broken ITSELF!!!!!!!!!!!!!!!!!
and they were like, “okay, gimme 50 bux and we’ll give you the same phone.” and we were like, NO WAY!!!!!!!!!!!!!!! PAY FIFTY BUX FOR A CRAPPY PHONE???? ITS NOT EVEN WORTH FIFTY BUX!! SO WE WERE LIKE, “I’LL GIVE YOU FIFTY BUX IF YOU GIVE US A DIFFERENT PHONE!!!!!!!!!”
BUT THEY SAID, no, im sorry, i cant give you a different phone, i can only give you the same phone.
so we said, AS SOON AS OUR CONTRACT IS OVER, WE ARE OUT OF HERE. YOU GIVE CRAPPY CUSTOMER SERVICE!