I griped about it in the past, but let me rap the Adobe website domain once again. The reason why this has come up is that Adobe is partnering with Broadcom and Intel separately to bring Flash Platform to TVs, and I visited Adobe.com for the original official sources.
The search field continues to be unhelpful, with its hints aimed only at the various Adobe product pages, and the actual search results sorted using some trivial ranking criteria which don’t immediately give the users what they want.
Second, why doesn’t such a big domain not have a site map? The problem is not as problematic because the links (Solutions, Products, Support, Communities, Company, Downloads, Store) are also drop-down lists which contain a number of useful links. Still, don’t you think that the site map is a good idea?
Adobe should visit the Intel website, which also carried a press release related to its partnering with Adobe for bringing Flash Platform to TVs. Its site map makes navigation to obscure locations easier and its search results are useful. On top of it, Intel is still conducting a survey about the usability and information availability of their website. Dear, the Microsoft website should not be one’s role model.
Lastly, look at the Adobe TV. Ryan shared a couple of videos of MAX 2008 Keynotes on Day 1 and Day 2. Otherwise finding them would have been so difficult. For God’s sake, there isn’t even a timestamp showing when the video has been added. Of what use is the “Sort by Date” option then?
One positive development in recent times has been that the Adobe website loads faster than it used to a few months ago.
Now that our blog gets occasional visits from some important people who are part of the Adobe organization, I hope that our feedback reaches the right ears though there are chances it may be ignored more than the gripes at Dear Adobe.